It Support Customer Service

Samuel O. John

*.*****@*****.***

Laveen, AZ ****9

Professional Summary:

Applied computing professional with experience in database development, systems administration, network engineering, and network support. Strong background in cybersecurity, network infrastructure, and IT support. Seeking a role as a Systems Administrator, Database Developer, or Network Engineer to leverage expertise in maintaining secure and efficient computing environments. Skills:

• Database Development & Administration (SQL, MySQL)

• Network Infrastructure & Support (Switching, Routing, VLAN, DNS, TCP/IP, IPv4/IPv6, Firewalls, Network Troubleshooting, LAN/WAN, Cable Management, Rack and Stack)

• IT Support & Systems Administration (Windows/Linux, Cloud Computing, Proxy Servers)

• Programming & Scripting (Java, Python, C)

• Cybersecurity & Compliance (SSL, TLS, NAT, IDS/IPS, MU-MIMO, CSMA/CA, CSMA/DA)

• Troubleshooting & Technical Support

Education:

Bachelor of Science in Applied Computing – Arizona State University, Tempe, AZ Work Experience:

Manufacturing Engineering Technician – Intel, Phoenix, AZ June 2023 – December 2024

• Provided technical support to engineers in designing manufacturing processes.

• Developed process layouts, conducted tests, and troubleshot equipment to improve efficiency.

• Assisted with LAN/WAN network configurations to support manufacturing automation systems.

• Managed and maintained network cabling infrastructure to ensure seamless connectivity.

• Performed rack and stack operations for network and server equipment, ensuring proper installation and configuration.

• Troubleshooting, setting up, updating software, and cable wiring (CAT5-6), Fiber optics, call communication, connecting internet. Mount the TV and set up the computers. IT Technician – Cox Communications Co., Phoenix, AZ August 2013 – June 2019

• Installed and configured software and hardware solutions for clients and customers.

• Provided troubleshooting support, ensuring seamless IT service operations.

• Assisted in network support tasks, including diagnosing connectivity issues and configuring network devices.

• Worked on LAN/WAN installations, ensuring optimal network performance and security.

• Conducted rack and stack procedures for new network deployments and equipment upgrades. Fuelling Technician – Swissport, Phoenix Sky Harbor International Airport July 2010 – June 2013

• Provided fuelling services to American and Southwest Airlines.

• Ensured compliance with safety and security protocols to protect passengers and facilities. Languages:

• English (Fluent)

• Arabic (Fluent)

About Me: Passionate about problem-solving, technology, and delivering excellent IT support. Strong interpersonal skills with a commitment to positive user experiences. Adept at working in dynamic environments and collaborating across teams.

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