Customer Service Travel Specialist
Resume:
Holly
Moore
**************@*****.***
Longs, SC 29568
Travel Specialist with 19 years of experience in customer service across multiple industries, I have found my true passion in helping people create unforgettable travel experiences. I am looking to obtain a position in the travel industry where I can continue to craft personalized vacation packages that cater to the unique preferences and needs of each client by utilizing the skills I have picked up along the way in my journey in customer service such as communication, problem-solving, passion for learning, strong work ethic in a fast face environment, and attention to detail. I pride myself on building strong relationships with my clients, ensuring that every aspect of their trip is meticulously planned and executed.
Skills
• Sales
• Customer Service
• Communication and interpersonal skills
• Microsoft Products (Excel, PowerPoint, Word,
Teams, Outlook, SharePoint)
• Problem Solving
• Call Center
• CRM Software
• Attention to Detail
• Building Relationships
• Adobe Lightroom and Photoshop
• Marketing
• Teamwork and collaboration
• Knowledge of POS systems
Education
• High School Diploma Brittain Academy 2009
Experience
JANUARY 2024 - MAY 2024 AND AUGUST 2024 – PRESENT
Travel Specialist at Monster Reservation Group
• Receive and respond to incoming calls from customers to assist them in planning their next vacation.
• Analyze customer needs through conversations to provide the vacation that best fit their budget, dates, and travel destination.
• Focus on ensuring exceptional personalized customer service for every caller.
• Through critical thinking and problem solving identify and pivot to solve not only existing issues but also identifying issues before they even occur.
• Use both Microsoft products and CRM software to ensure customer needs are met.
• Handle high-volume inquiries and resolve customer issues promptly and efficiently.
• Maintain detailed records of bookings and client interactions in the CRM system.
• Collaborate with sales and marketing teams to promote special offers and packages. JANUARY 2023 – JANUARY 2024
Cart Attendant at Eagles Nest Golf Club
• Strived to create personalized interactions with guests when possible.
• Responsible for stocking the cart with snacks and beverages.
• Assisted golfers with all food and beverage needs in a courteous manner.
• Accountable for sales reconciliation and correct paperwork accounting. 2
JUNE 2020 – JANUARY 2023
Stable Hand at Peachtree Equestrian Center
• Worked with clients to ensure satisfaction and resolve any issues.
• Conducted regular health checks and reported any concerns to management.
• Responsible for the day-to-day care of 60 horses which included cleaning stalls, grooming, general barn maintenance, providing hay, clean water, medications, and supplements, and bringing in and turning out horses.
2015 - 2019
Server at Windjammer pub, Captain Archies, and Ultimate California Pizza
• Took and memorized orders and entered them into the POS system for transmittal to kitchen staff
• Cleaned all work areas, equipment, utensils, dishes, and silverware, ensuring they were stored appropriately in accordance with state law.
• Performed food preparation duties such as assembling salads, appetizers, and cold dishes, portioning salads, and brewing coffee in a fast-paced line kitchen.
• Assisted host or hostess by answering the phone to take reservations and to-go orders as well as by greeting, seating, and thanking guests.
MARCH 2013 – NOVEMBER 2016
Quality Assurance Specialist at Global Connections
• Conducted regular inspections of properties to ensure compliance with company standards and regulatory requirements.
• Performed comprehensive inspections of commercial properties.
• Identified and documented deficiencies, ensuring timely resolution.
• Maintained accurate records of inspections and follow-up actions. 2013 - 2017
Photographer at Grand Strand Photos and 777 Portraits
• Coordinated photography sessions and managed billable accounts.
• Photographed various events including weddings, parties, and corporate functions.
• Completed necessary accounting and tracking of client files.
• Edited and delivered high-quality images within tight deadlines
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