Human Resources Specialist and Claims Navigator

TIJA BURNS

Denton, TX ***** 618-***-**** ****.*****@*****.***

Professional Summary

Detail-oriented HR professional with expertise in compensation program administration, employee benefits, and HR technology systems. Proven ability to streamline workflows, manage data integrity, and deliver solutions that align with organizational goals. Experienced in consulting with stakeholders, conducting risk analysis, and overseeing payroll and benefits processes. Dedicated to enhancing operational efficiency and driving HR excellence.

Core Competencies

• Compensation Program Administration

• Data Analysis & Reporting

• Payroll & Benefits Management

• HR Technology Systems

• Process Improvement & Documentation

• Employee Relations & Consulting

• Cross-Functional Collaboration

• Compliance & Confidentiality

Professional Experience

Human Resources Specialist

Federal Emergency Management Agency (FEMA) October 2023 – Present

Provide HR consulting and operational support to ensure compliance with federal policies and procedures.

Managed headcount and operated HR systems, including posting job positions and tracking applicant information on platforms like LinkedIn, Monster,

Manage compensation, payroll, and benefits for employees, ensuring accurate processing and adherence to regulations.

Operated HR systems for job postings, applicant tracking, and data updates.

Conducted new hire orientations and maintained compliance with company policies.

Conduct data analysis and reporting to support workforce planning and decision-making.

Collaborate with cross-functional teams to streamline HR processes and improve system functionality.

Maintain employee records and documentation to ensure data accuracy and compliance with federal standards.

Conducted employee training, fostering a collaborative work environment and ensuring compliance with company standards

Claims Navigator

Hermits Peak Calf Canyon Claims Office April 2024 – September 2024

Assisted claimants in navigating the FEMA claims process related to the Hermits Peak/Calf Canyon Fire.

Reviewed, organized, and processed claims to ensure accuracy and completeness.

Provided empathetic and informed support to individuals impacted by disaster, guiding them through required documentation and procedures.

Collaborated with internal teams to improve claim resolution timelines and ensure compliance with federal regulations.

Maintained detailed records and communicated updates clearly and professionally to claimants and stakeholders.

Stretch Therapist/ Administrative Specialist

StretchLab Flower Mound, TX Feb 2023 – April 2024

• Maintained accurate payroll and benefits data, including 401(k) and PTO submissions.

• Conducted employee training, fostering a collaborative work environment and ensuring compliance with company standards.

• Built and maintained membership databases, enhancing data accessibility and accuracy.

• Provided leadership support and addressed HR-related challenges to drive organizational success.

Physical Therapy Technician/ Administrative Specialist

Premier Rehab Physical Therapy North Richland Hills, TX Jun 2022 – Sep 2022

• Scheduled patients, created follow-up plans, and supported therapists with patient care.

• Increased customer satisfaction through tailored interventions and proactive communication.

• Documented and maintained compliance with HIPAA regulations while managing confidential files.

• Collaborated with team members to generate reports and analyze data for process improvements.

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Education

Bachelor of Science in Kinesiology

Prairie View A&M University Prairie View, TX Dec 2022

• GPA: 3.6

• Dean’s List (All Semesters)

• Vice President, Women’s Club Basketball

High School Diploma

Billy Ryan High School Denton, TX May 2018

Technical Skills

• HR Systems: Deployment Tracking Systems

• Tools: Microsoft Excel, Word, Outlook, PowerPoint, Teams

• Database Management: Access

References

Available upon request.

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