Customer Service Forklift Operator

Mc. Lister John Benito Mayuga

#** ***** ******* ******, ***** 11 Zone 3B, Central Signal Village, Taguig City, Philippines Contact No.: 093*-***-**** Email address: **************@*****.*** PERSONAL DATA:

Age : 34

Date of Birth : January 31, 1991

Place of Birth : Laurel, Batangas

Nationality : Filipino

Status : Married

EDUCATION:

Bachelor of Science in Business

Administration

Major in Marketing

2007-2011 (Graduate)

CORE COMPETENCIES:

Certified Forklift Operator

Microsoft Office:

Excel, Word, Outlook, OneDrive,

SharePoint

Healthcare Experience:

• Insurance Eligibility & Prior

Authorizations

• Patient Appointment Scheduling

• Inbound/Outbound Calls

• Patient Support

Logistics Experience:

• Logistics Coordination

• SAP System Proficiency

• Report Preparation & Data

Analysis

Soft Skills:

• Strong verbal and written

communication skills

• Empathetic and patient-centered

approach

• Collaborative team player and

effective leader

• Quick learner with strong

adaptability to changing

workflows

• Proficient in multitasking and time

management

• Open to feedback and continuous

improvement

• Motivated, dependable, and

proactive under pressure

• Team Leadership & Training

CERTIFICATIONS:

• NC II Certificate for Heavy

Equipment Operation (Forklift)

• HIPAA Certified

CAREER OBJECTIVE:

Results-driven and adaptable professional seeking a challenging role where I can utilize my extensive experience in customer service, logistics, and administrative support to contribute to company success while continuing to grow professionally. PROFESSIONAL EXPERIENCE:

Optum Global Solutions

Customer Service Representative / Point of Contact (POC) February 2018 - Present Task and Responsibilities:

• Manage outbound calls and verify benefits and eligibility in compliance with HIPAA policy.

• Provide direct support to members/patients and address escalated concerns.

• Assist team members with inquiries on software tools (ICUE, Avaya One-X Agent).

• Monitor and maintain team scorecards and daily Full-Time Equivalent (FTE) tracking.

• Resolve complex customer issues by providing accurate information and appropriate solutions.

• Conduct follow-up calls and communications to ensure customer satisfaction.

• Train and mentor new team members on processes, tools, and customer handling techniques.

• Document and track customer interactions for reporting and quality improvement purposes.

• Participate in process improvement initiatives to enhance efficiency and service delivery.

JTI Corp

Office/Admin Personnel October 2017 – January 2018 Task and Responsibilities:

• Maintained and updated sales records using Microsoft Office tools.

• Managed database systems and ensured accuracy of information.

• Prepared, organized, and filed office documents.

• Handled correspondence, including emails and phone calls, in a professional manner.

• Assisted in inventory monitoring and procurement of office supplies.

• Supported various departments with administrative tasks to ensure smooth workflow.

Jollibee Worldwide Logistics

Load Planner/Booking Coordinator August 2015 – December 2016 Task and Responsibilities:

• Created routes for daily delivery (clustering) to maximize efficiency.

• Booked trucks for all deliverables and addressed delivery-related concerns.

• Consolidated daily and weekly performance reports for trucking.

• Processed all delivery documentation in SAP System.

• Coordinated fleet schedules to ensure on-time dispatch and delivery.

• Communicated with suppliers, drivers, and warehouse teams to resolve logistical issues.

• Ensured compliance with company policies and safety standards in fleet operations.

CHARACTER REFERENCES:

Les Gagan – Supervisor Optum Global Solutions 091******** Jellizza Medina – Supervisor Optum Global Solutions 091******** Eli Malaki - Service Program Associate Manager Juniper Networks 095********

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