Customer Success Account Management

Shannon Bryant

512-***-**** Austin Metro Area ********************@*****.*** LinkedIn

PROFILE

Client-focused professional with a strong track record in account management, customer success, and stakeholder engagement across tech and service-driven industries. Skilled in driving retention and growth through strategic outreach, data-informed decision-making, and cross-functional collaboration. Experienced in developing engagement strategies that align community interests with business goals, support public-facing initiatives, and strengthen brand credibility.

CORE COMPETENCIES

Community Engagement and Outreach Relationship Management Strategic Communication & Consultative Selling Leadership Collaboration Solution Focused Event Planning Program & Campaign Development Customer Success

Experience Design Time Management Entrepreneurial, Creative, and Strategic Thinking Data-Driven Decision Making Emotional Intelligence Data Analysis Branding Strategic Planning SWOT Analysis Relationship Development & Stakeholder Engagement Account Management & Customer Success Client Retention & Growth Strategy Discovery Process Event Activation & Brand Loyalty Programs Outreach Campaigns & Pipeline Development PROFESSIONAL EXPERIENCE

Svitla Systems 2024 - Present

Territory Manager

• Launched Svitla’s presence in Texas and boosted engagement by 25% across target markets by leveraging segmentation to lead branding, client acquisition, and strategic outreach

• Collaborated with CTOs, CIOs, and cross-functional teams to identify organizational gaps and deliver tailored development solutions, supporting long-term value and customer satisfaction across multiple verticals

• Expanded community reach by partnering with local leaders, investors, and connectors to strengthen brand visibility and credibility within Austin’s startup ecosystem UBEO Business Services 2023 - 2024

Account Manager / Customer Success Specialist

• Spearheaded new client acquisition efforts, consistently achieving prospecting targets by leveraging data to identify high-potential K-12 and AEC prospects

• Utilized an omnichannel prospecting strategy (email, phone, and in-person outreach) to drive leading engagement with key strategic accounts, including Cody Pools and GT Distributors. Success led to being asked to train other reps on effective prospecting techniques

• Collaborated cross-functionally with marketing and engineering to create tailored client solutions showcasing tech offerings to drive growth and satisfaction Round Rock/Pflugerville ISD 2021 - 2023

Google/Microsoft Apps & Special Education Inclusion Educator

• Stepped in during COVID staffing shortages to lead tech-based instruction, achieving 100% completion in e- learning and typing modules

• Delivered differentiated, hands-on instruction for general and special education students, using multimedia tools and formative assessments to drive engagement

• Built inclusive classroom environments that supported students with IEPs and behavioral plans, emphasizing individual growth

• Coached boys and girls cross-country team to undefeated status, fostering team culture, perseverance, and fitness

• Leveraged advanced communication skills to mentor students, engage families, and deliver clear, dynamic instruction in person and digitally

Poly/Epos 2019 - 2021

Account and Partner Manager

• Implemented strategic account plans that drove 45% growth in target segments and $4.2M in revenue by proactively identifying partner needs and delivering tailored solutions

• Recognized by CDW’s partner manager as the sole representative to consistently outbound both CDW reps and clients on inbound deals, ensuring alignment and increasing close rates

• Managed 100+ accounts across multiple regions, expanding prospecting efforts through utilizing LinkedIn resulting in securing new accounts and exceeding revenue targets through proactive outreach and solution-driven strategies

• Drove territory growth by securing enterprise deals and equipping regional partners with training, resources, and co-selling opportunities to strengthen collaboration and scale impact Office Depot 2016 - 2019

Business Development and Territory Manager

• Designed and launched a sales process for SMB, middle-market, financial, and association clients, resulting in new revenue streams and improved satisfaction

• Promoted twice for exceeding sales targets, ultimately managing a $1.5M territory and reaching up to 241% of annual quota

• Prospected and secured high-value clients such as Alamodome, VMware, Austin Diocese, and HomeAway, building marketing collateral packages tailored to attract client attention, consultative sales and lead-gen strategies

Dell Computer 2013 - 2015

Global Account Manager and Client Specialist

• Promoted twice to coach sales reps: first, to develop and train teams on their queue sales call model, where I led two teams to the top of their stack rankings; and second, to coach a team of 14 Inside Sales Reps on prospecting and consultative selling for Dell’s most technical products (workstations and rugged devices)

• As a Technical Client Specialist, I partnered with Account Managers to support a portfolio of 1,600+ architecture, engineering, and construction clients— training reps on identifying prospective opportunities within their assigned accounts

• Enhanced customer engagement and conducted proactive discovery to ensure demoed solutions aligned with client needs, achieving 300% of revenue quota

• Drove revenue growth by redesigning workflows across call qualification, held orders, third-party coordination, and regulatory compliance

• Promoted to manage Dell’s largest SMB opportunities, then again to lead retention and market share growth within global accounts. By implementing digital marketing strategies and leveraging CRM data to identify and target expansion opportunities, I grew two of Dell’s largest accounts by 140% EDUCATION AND TECH COMPETENCIES

• Bachelor of Science in Business and Marketing, Ithaca College

• Southern New Hampshire University Master’s Coursework in Digital Marketing

• ZoomInfo, LinkedIn Sales Navigator, Advanced in Microsoft Office Suite and Google Workspace, CRM & Sales Enablement Tools (Salesforce, HubSpot, Dynamics), Mailchimp, Hootsuite, Eventbrite, Slack, Zoom, Zendesk, DocuSign, Canva & SurveyMonkey.

AWARDS

• Trip of Excellence (Dell) – Twice awarded for top revenue generation out of 261 reps

• Top National Revenue Earner (Office Depot) – Surpassed annual quota by 241%

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