Assistant Manager

ANGELA KNOTTS

** **** *** ********, ** ***** · 502-***-****

EXPERIENCE:

APRIL 27TH. 2025 – PRESENT

ASSISTANT MANAGER: DOUGH BABY DONUTS

Responsibilities are not limited to:

* develop/train employees *Delegate tasks to team and provide follow-up *Hold team accountable for their performance; provide coaching and counseling as needed *Work along with the team to provide fast, friendly, and accurate service *Ensure product quality, restaurant cleanliness

Ensure proper cash handling

Ensure appropriate inventory and ordering systems are in place

Qualifications

*Excellent communication skills to connect effectively with customers and co-workers *Possess a positive attitude and ethics that support our values and culture *

oStrong time-management skills; ability to multi-task, prioritize, and organize

DECEMBER 16TH, 2024 – MARCH 16TH, 2025

HOLIDAY INN EXPRESS

FRONT DESK/NIGHT AUDIT

Always provide the highest quality of service to the guest and anticipate and exceed guest expectations.

Night Auditors are to complete all Front Desk Agent functions, in addition to accurately recording all revenue and statistics, completing daily and housekeeping reports.

Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures

Post room and tax to all active guest accounts.

Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back

Offer and properly handle requests for wake-up calls and “do not disturb” requests.

Effectively operate the hotel computer system or property management system upon certification.

Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).

Monitor room availability, selling strategies, discounts, and frequent guest program benefits.

Inform management of any guest or system-related issues.

Follow correct check-in/check-out procedures for all guests.

Possess working knowledge of reservation procedures. Know cancellation and walk procedures

Ensure security and confidentiality of all guest and hotel information and material.

JULY 27TH, 2024 – OCTOBER 19TH, 2024

STORE MANAGER: NU-YALE DRY CLEANERS

responsibilities include but not limited to assisting customers, detailing clothes in the computer system, put finished orders away when received from the main plant daily, and accurately hand clothes out to customers when finished.

recruiting, training, and supervising store staff

planning and implementing marketing strategies to attract customers

coordinating daily customer service operations (e.g. sales processes, orders, and payments)

monitoring and maintaining store inventory to ensure product availability

addressing customer complaints and issues in a timely and effective manner

setting and achieving sales and profit targets

maintaining outstanding store conditions and visual merchandising standards

ensuring compliance with health and safety regulations

preparing detailed reports on buying trends, customer requirements, and profits

organizing and conducting regular staff meetings to ensure all team members are aligned with the store’s goals

they also oversee inventory management, which involves ordering new products, managing stock levels, and organizing the store layout for efficient customer flow.

APRIL 29TH, 2024 – JULY 20TH, 2024

QUALITY CONTROL: PARTS UNLIMITED INTERIORS

Carry out quality assessment measures of all the products ready to be shipped and incoming raw materials

Take a thorough look at the plans, specifications, and blueprints to understand the product requirements

Reject all the incoming raw materials that fail to meet quality expectations and report the issue to the concerned department at the earliest

Resolving quality-related issues and adhering to deadlines

Providing training to the quality assurance team

Design an efficient design protocol that can be used across all domain

Prepare documentation of the inspection process, which includes detailed reports and performance records

Recommend improvement measures to the production process to ensure quality control standards are met

Guide the production team about the quality control issues to enhance the quality of the product

Monitor customer satisfaction levels

Monitor the production phase at various levels

DECEMBER 12TH, 2023 – JANUARY 16TH, 2024

SANITATION: WINLAND PRODUCTION

Cleans production lines, including all equipment, machines, conveyor belts and anything else related to the production process.

Understands the use of each cleaning agent utilized. When to use these cleaning agents and the proper use of these chemicals.

Has working knowledge of all machines and cook areas pertaining to Sanitation.

Is capable of cleaning overhead fixtures, fans, vents, and heating units as needed.

Safely operates necessary equipment to meet the needs of the assigned task, such as floor scrubbers, scissor lift, skyjack, forklift, process equipment, cleaning tools.

Removal of cobwebs from ceiling to floor.

Cleans accompanying areas to the production lines such as floors, drains, and walls.

Observes all areas of the plant for sanitation criteria. Reporting deficiencies to sanitation supervisor.

Maintain exterior of the plant in accordance with AIB standards.

Capable of filling out appropriate audit forms, inventory forms, and daily cleaning forms.

Performs all tasks in accordance with GMP’s, company policies, and procedures

Safely and accurately perform all duties as required for this position to ensure the safety and quality of our products.

All other duties as assigned.

Must wear all required personal protection equipment associated with specific manufacturing work environment and job duties as stated in the Employee Handbook, posted policies, or as assigned by leadership personnel.

Maintain clean and safe working environment and follow all safety policies and procedures, such as lock out/tag out, safe lifting techniques, and all others as instructed.

Inform Management of any food safety or quality issues or of any processes which become noncompliant with specified requirements.

Notify supervision of any repairs or adjustments that are required.

Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.

Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.

Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.

Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.

Controls further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.

In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required

APRIL 27TH, 2023 – OCTOBER 18TH, 2023

TEAM LEAD, TRACTOR SUPPLY COMPANY

1. maintain regular and predictable attendance.

2. work scheduled shifts, and can work varied hours, days, nights, weekends, and overtime as dictated by business needs.

3. uphold and promote a safe and productive work environment by following and enforcing policies and procedures.

4. take the initiative to support selling initiatives (Gura):

• greet the customer

• uncover the customers' needs

• recommend products

• ask for the sale

5. this position is required to perform a combination of the following duties during 95 percent of their day. although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:

• execute assigned basic, promotional, and seasonal merchandising activities.

• perform opening/closing procedures.

• transport and make deposits to bank.

• assess store conditions and assign duties.

• organize and prioritize workflow through the use of the daily planner.

• recovery of merchandise.

• participate in mandatory freight process.

• perform regular and promotional price change activities.

• resolve customer complaints/issues and ensure the customer has a positive experience.

• adhere to loss prevention standards and respond to any alarm calls as needed.

• communicate with team members on job functions, responsibilities and financial goals.

• operate cash register/computer supervising cash handling procedures.

• assist team members on appropriate application of policies and procedures.

• ensure the safety and well-being of birds. sanitize and maintain poultry holding tanks and care for birds as required

• operate forklift and baler

• complete all documentation associated with any of the above job duties

6. may be required to perform other duties as assigned.

DECEMBER, 2022- MARCH 2023

PROJECT STORE SPECIALIST, ANDERSON MERCHANDISING COMPANY

Building new sales floor fixtures as well as uninstalling existing fixtures

Moving of existing sales floor fixtures both basic and complex Installation of basic electronic equipment – no programming or set up functions

Basic Modular and counter detailing Set merchandise to modular guidelines

Relocating excess merchandise to a new location designated by store management

Use of basic hand tools and or cordless drill

SEPTEMBER, 2022-NOVEMBER 2022

CORRECTIONAL OFFICER, KCPC

The important responsibilities of a Correctional Officer include maintaining a consistent routine and demeanor, because in corrections, security and control are vital. Some of the daily duties include:

Regular head counts of inmates within a section

Monitor inmate behavior and report unusual activity to ensure safety and security

Escort inmates to job sites, medical facilities, classrooms or wherever they are needed in a timely, secure manner

Assist other Correctional Officers with management of inmates

Conduct regular searches of inmate areas like cells, recreation rooms and showers for unauthorized items

Manage confrontational situations as they arise to maintain security

Write regular reports of activities

SEPTEMBER, 2021-MARCH 2022

3RD SHIFT STOCKER, WAL-MART

Walmart overnight stockers set up merchandise, clean displays, remove damaged items and organize displays. They are also responsible for adjusting prices as necessary, and completing logs and other documentation so that stores know when more products are needed. Company policies also require Walmart overnight stockers to identify safety hazards and report apparent theft. Full-time and part-time positions are available for this job.

A successful applicant should be able to pick up boxes and other heavy objects that weigh more than 50 pounds. Organization and time management skills are important. A stocker is expected to follow company procedures and learn through verbal and visual orientation of job duties.

JANUARY, 2021-MARCH 2021 (TEMP POSITION)

3RD SHIFT QUALITY CONTROL INSPECTOR, FAURIA PLANT

Approve and implement internal work instructions on the production lines and thus ensure that all necessary inspections are included, the necessary time is allocated in the standardized work sheets and that the related measuring equipment is available and meets requirements (e.g. R&R study, etc.)

Ensure the respect of the control plan and archive required quality records in accordance with the control plan (1st part ok, …)

Define and update the inspection instructions according to the control plan (e.g. final inspection instructions, ok 1st part instruction)

Organize and perform gauge R&R studies. Perform measurements and data collection on engineering samples, record SPC data and coordinate line trail data collection.

Assess new and existing manufacturing methods, including tooling, fixtures, layouts, and equipment for potential quality/cost improvements. Supervisor pre-production and pre-launch activities.

Conduct Failure Modes and Effects Analysis (FMEA) in conjunction with advanced quality-planning activities. Compile the contents and assure compliance to customer requirements for all initial production part submissions.

Facilitate the establishment and implementation of quality specifications, testing procedures and standards for raw materials, processes and finished goods.

Develop and recommend inspection, sampling techniques and quality control plans, develop process control procedure to ensure production of finished product meet quality specification and standard.

Provide leadership in APQP and PPAP processes to determine testing, sampling techniques and gauging methods needed to produce new products. Support program launches through all phases to support the Program manager and launch teams.

Active participation in the UAP QRQC and sustain the rigorous application of the method.

Conduct investigations to determine causes of defects and make recommendations for corrective actions. Provide feedback to manufacturing, engineering and quality based on the analysis of returned goods and internal non-conformances

Update daily the quality indicators for the UAP and ensure that the quality indicators are well tracked by the GAP Leader for the lines

Define and drive the priorities of quality continuous improvement in collaboration with the UAP & Quality Manager and construct an annual QSE plan based on defined priorities, including targets, resources, and organization of QSE workshops.

Facilitate QSE workshops and therefore master QSE tools and techniques including: 7 basics (Final Inspection, self-inspection, QRCI, etc.), Stop @ Defect, convergence plan, and variability reduction. Train team members and support staff in appropriate quality training to ensure deployment of standards.

Support the production supervisors in the implementation of the 7 Quality Basics (train, implement, track, alert in case of deviation…)

Instruct and train applicable personnel in techniques and use of audit and testing devices

Identify and implement best practices.

Interface with Customers using on-line quality monitoring systems (GM Supply Power/GZTS, Ford Company…) and respond in an effective and timely manner to ensure zero non-conformances.

Visit customers and suppliers as necessary. Act as a liaison to internal and external customers.

Contact suppliers to put in place urgent actions to assure defect free parts for productions. Assist in the evaluation and implementation of supplier corrective actions.

Assure compliance of the documented quality system (IATF-16949) and promote consistency throughout organization relative to the Quality Management System.

Adhere to the Code of Ethics

Adhere to Code of Management

. • Assist with any additional tasks as assigned by the company

JUNE, 2020 -AUGUST 2020

ASSET PROTECTION ASSOCIATE, wal-mart

Maintains safety of facility by following all safety standards, procedures, and guidelines including conducing safety sweeps, following proper forklift spotting procedures, following proper procedures for handling, and disposing of hazardous materials, following company steel standard guidelines, and correcting/reporting unsafe situations to management. Secures and safeguards the facility and surrounding areas by observing and communicating suspicious activity, assisting with investigations, maintaining paperwork, logs, and other required documentation, and appropriately executing emergence response procedures.

AUGUST, 2019 – AUGUST 2023

PRESIDENT/REGIONAL DIRECTOR, k and k security

K and K Security is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business.

Responsibilities include, but are not limited to the following:

Crowd control

Crime deterrence

Event security

Private security

Commercial security

Public safety

NOVEMBER, 2018-February 2019

CORRECTIONAL OFFICER, MRI CONTRACTED FOR KCPC

Responsibilities include, but are not limited to the following:

Maintains control of the institution to provide safety and security of the facility clients, staff, and public by enforcing rules, regulations, policies, and procedures.

Supervises clients’ activities in housing units, dining areas, recreation and works areas.

Attends to the medical, visitation, personal property, and recreational needs of the inmates.

Inspects and patrols the grounds for contraband, unauthorized personnel, and for other security risks.

Completes required reports and daily logs.

Conducts client counts, security rounds, and searches.

JANUARY 2017-MAY 2018

SUPPORT MANAGER/CUSTOMER SERVICE MANAGER, WAL-MART

The customer service manager spends a great deal of time ensuring proper operations in the front of the store. I provided change for cashiers, prepare cash registers, and perform register audits. When customers have a concern regarding the price of an item or an advertisement, I address their concern according to Wal-Mart's policies. I also may approve bank cards or checks, address any register shortage concerns and train employees. Additionally, I set an example for other employees by practicing proper safety protocol, such as proper lifting techniques and removal of spills and debris from register areas. As a customer service manager, I have effective oral and written communication skills. I also can multitask and do my job in a timely fashion. I possess the ability to lead others and create an effective sense of morale and teamwork that creates an environment conducive of producing high levels of work from my fellow associates. As a Support Manager, as I stated above, I effectively communicate with my associates. I have overseen about 10 associates and managing freight. I have also closed the store down overseeing 50 plus employees. I effectively ran and maintained Walmart policy throughout the day, and always upheld Walmart standard.

AUGUST 2016-JANUARY 2017

RETAIL SALES MERCHANDISER, ADVANTAGE SOLUTIONS

Meet and exceed sales goals, by maintaining proper product inventory. Engage with store management using the latest technology to drive sales and enhance client satisfaction. Maintain client objectives. Manage time and prioritize for store call coverage. Communicate effectively both internally with Advantage Solutions management and externally with all customers, building rapport with clients and customers. Perform merchandising duties.

APRIL 2015-AUGUST 2016

EVENT SPECIALIST, ADVANTAGE SOLUTIONS

Design an effective event table and implement same and maintain records of all client audits and perform regular audit to maintain accuracy. Develop and maintain professional relationships with all store personnel to achieve all client objectives and prepare expense reports according to company policies and implement all event requirements. Prepare and manage communication for master calendar and ensure effective of all services for customers and prepare all project lines and timeframe and assist to evaluate all projects and ensure compliance to project standards. Manage and negotiate with vendors for all contracts and implement all events and manage all communication with all attendees and prepare all reports for all event sponsors and ensure compliance to all project timeframe and manage all vendor relationships. Plan and implement all meetings and prepare events and administer all food and beverage requirements and manage all vendor relationships and design all advertisements for same and prepare strategies to achieve all program objectives. Monitor inventory of all event requirements and maintain availability of all resources and manage all communication for project deliverables and ensure achievement of all project objectives and evaluate all event procedures within required timeframe. Maintain effective relationships with vendors and maintain all invoice payments and coordinate with board of trade to maintain effectiveness of all budgets and maintain professional relationships with all members. Coordinate with Manager of events to prepare plans and logistics for annual dinner and assist in all ticket sales and achieve all budget requirements for projects and manage communication with departments to increase awareness of all events.

DECEMBER 2011-DECEMBER 2014

MENTAL HEALTH ASSOCIATE, 2 SOUTH BRAIN INJURY UNIT, OUR LADY OF PEACE – JEWISH HOSPITAL (UNIVERSITY OF LOUISVILLE)

The Mental Health Worker is responsible and accountable for monitoring patient's mental and physical state. Mental Health Workers are responsible for reporting any change in the mental health status of a patient to the Nurse in Charge. The employee also tries to maintain a stable unit, through uses of Structured Activities, and groups. Mental Health Workers also use a Personalized Plan for each patient to work on self-care, Individual health, and personal safety. Duties Under the supervision of the Nurse/Nurse Manager, or Behavior Staff, mental health workers perform a wide range of functions including charting on the patient’s behaviors and reporting all changes to the Nurse. Other duties include but not limited to bathing, sleeping, meal times, family visits. Mental Health Workers are also responsible for running various therapeutic groups. MHWs help patients develop life and social skills, such as Anger Management tools, and personal hygiene tips. MHWs also help to teach friendship development by positive interactions with them by through group games. Staff also helps keep patients safe through proper use of the Safety Crises Management, when they cannot maintain safe behavior. Special Training Safety Crisis Management with refresher courses each month CPR First Aid Trauma Informed Care Cultural Competence Identifying and Assessing Victims of Abuse and Neglect Serious Safety Reviews (when needed) Training in Error Prevention Quality, Risk, and Safety training Community Living Support.

EDUCATION

MAY, 2020

MASTER’S OF SCIENCE IN FORENSIC PSYCHOLOGY/VICTIMOLOGY, Walden university

MAY, 2011

BACHELOR’S OF SCIENCE IN ADMINISTRATION OF JUSTICE, Penn state University

SKILLS

Effective communication skills

De-escalation skills

Heart Saver First-Aid

BLS Provider

Ability to work within a group or independently

Management skills

Strong moral compass

Ability to troubleshoot issues and come up with situations

Professional References

Mick Logsdon: 502-***-****

Jennifer Rodriguez: 321-***-****

Contact this candidate