Customer service

Nancy McCurdy

Customer Service Representative Specialist

% 831-***-**** = ***********@*****.*** Q Kingsport, TN 37660

CAREER OBJECTIVE

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and

professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses

exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and

creating a positive customer experience.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE SPECIALIST, Carmel, Ca

Community Hospital, March 2001-December 2006

* Ensured customer satisfaction by following up on unresolved issues in a timely manner.

* — Utilized problem-solving skills to identify root causes of customer dissatisfaction and devise effective solutions.

* Provided exemplary customer service to clients by efficiently responding to inquiries, resolving complaints and

issues, and providing accurate information.

CUSTOMER SERVICE REPRESENTATIVE, Monterey, Ca

Comcast, January 1994-December 2000

* Delivered personalized customer service relating to questions and promptly resolved basic problems on customer

accounts.

* Responded to telephone inquiries and complaints following standard operating procedures.

* Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

* Assisted with training and mentoring new team members.

* Maintained a high level of professionalism when dealing with difficult customers.

EDUCATION

GENERAL EDUCATION, Monterey, CA

Monterey Peninsula College, August 1980

SKILLS

Information Updates Revenue Quotas Customer Service And Assistance

Setting Up Appointments Order And Refund Processing Call Volume And Quality Metrics

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