Customer Experience Development Consultant

David Weerts

***** **** **** *******, ******, KS 66227 • 913-***-**** • *****@************.****

With a proven Learning Professional track record in corporate America, I have played a pivotal role in major organizational initiatives, ranging from implementing system changes to enhancing sales strategies. My almost 30 years of expertise spans both traditional instructor-led training and the design of eLearning materials, ensuring effective knowledge and skill development for diverse audiences.

Experience

FEBRUARY 2022 – PRESENT

Learning & Development Consultant Intel Corporation

During my tenure at Intel, I oversaw the Statistics Curriculum for technicians, engineers, and statisticians within the Intel Foundry organization. Among my key accomplishments was reducing instructor-led classroom time by 45% through the comprehensive redesign of Statistics Basics and Design of Experiments 1. This redesign strategically integrated web-based training modules, significantly decreasing the reliance on in-person instruction. I also developed a curriculum map that unified five separate Statistics Curricula into a single, cohesive program for the Foundry. In addition, I designed and produced specialized courses with a focus on Process Control Systems and Manager Safety Training, among other Statistics and management related courses within the foundry organization.

APRIL 2018 – AUGUST 2021

Corporate Training Curator AutoAlert, LLC

During my time at AutoAlert, my responsibilities were broad and multifaceted, ranging from content management of the AutoAlert Academy to the production of video-based courses and development of WalkMe (digital adoption software) content for AlertMiner, CXM Platform, and Customer Experience Management (SAAS). I designed innovative learning paths to facilitate the adoption of AutoAlert for both dealer customers and internal employees. Among my notable achievements, I developed comprehensive learning paths and courses tailored for internal and external audiences, implemented project management software to efficiently track course and WalkMe element development, and pioneered rapid course development through video production. This approach ensured that training was available as soon as new software launched, with lead times ranging from just two to seven days for design, development, and implementation.

BEFORE 2018 EXPERIENCES

Variety of Organizations including Sprint, Bank of America, Capital One, State of Kansas, H&R Block, and Edward Jones and Company

With extensive experience in instructional design, I have developed and maintained training programs across multiple industries, ensuring both instructor-led and web-based courses remain current and effective. My expertise includes collaborating with subject matter experts to refresh and modernize course portfolios, as well as designing innovative learning interventions to meet changing industry standards and compliance requirements.

I am highly skilled in creating a range of training solutions, including eLearning modules, interactive simulations, bilingual compliance courses, and accessible materials that meet ADA standards. Leveraging rapid development methodologies, I deliver high-quality training under tight deadlines, using a variety of multimedia tools to support new software rollouts and organizational changes.

As a project manager and principal developer, I have led strategic training initiatives, managed significant budgets, and introduced web-based training technologies to drive operational efficiency. My background includes designing blended learning programs, developing soft skills modules, and implementing help desk support to enhance professional growth and learner engagement.

Skills

Active user of ADDIE and CRM methodologies for course creation. Proficient user of eLearning tools including Articulate Suite, Adobe Captivate, and audio/video tools including Adobe Premiere/Audition.

Education

1997

Bachelor of Science, Management and Human Resources MidAmerica Nazarene University

2000

Master of Business Administration MidAmerica Nazarene University

2008

Master of Organization Administration MidAmerica Nazarene University

Activities

Member of the Iron Horse District Committee, Heart of America Council, BSA. Currently, serving as Safe Scouting Representative and Training Chair.

Member of the Missouri Mid-South Conference, United Church of Christ, Board of Directors

Eagle Scout Class of 1975

References Available

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