Customer Service Care
Resume:
Peace Warden
Dependable, outgoing, knowledgeable
Stockbridge, GA 30281
****************************@*****.***
I am dependable, able to work independently, self starter, creative, attention to details, customer service driven
Authorized to work in the US for any employer
Work Experience
Heath consultant
Herbal Healing Gardens Organics
2003 to Present
Responsibilities
Worked and created sustainable recycling with bananas and Mangos to create new products for ecotourism in community I resided in.
Skills Used
I use my growing list of customer service skills, to listen, engage and establish a relationship that is a greater value.
Customer Care Representative (CCR)
MAXIMUS FEDERAL SERVICE - Georgia Southern, GA
April 2021 to February 2022
Started position working with CDC to inform public where to get tested for COVID-19, then switched to VA to work with Veterans Evaluation Service. In this role I made calls to Veterans to update personal information, confirm pending appointments for medical, telehealth, dental, hearing and all major labs. rescheduling, and relocations.
Health Coach
GNC - Zephyrhills, FL
February 2014 to September 2014
Responsibilities
I was the main keyholder for opening store each day. This included setting up cash opening registers, updating daily sales log, counting loss prevention items. Daily interactions with customers to educate and assist in choosing alternative supplements to increase a healthy lifestyle. Accomplishments
1. Educated Seniors on the importance of water consumption in Florida. Increased sales by 75% of cases of water.
2. Educated parents on the dangers of bodybuilding supplements on their Teen son hormones, growth and development. 25% in vitamins to teen boys.
Skills Used
The skills I used the most was engaged listening, caring, and kindness LPN Charge Nurse
Maxim Healthcare - Worked as thecharge nurse in rehab and long term care facilities. April 2010 to September 2013
Health Coach
Vitamin shoppe - Township of Deptford, NJ
October 2012 to July 2013
Responsibilities
As Asst Mgr. I had set opening and closing responsibilities: 1.open/close set all alarms and secure store
2. open/close all registers and bank transactions
3. leave dialog for Manager for all undone tasks left in assign tasks 4. delegate tasks to associates as needed
5 educate customers and staff on product use and best practice policy Accomplishments
1. Increased male and female African American buying presence 2. Increased in Bariatric pre/post surgical customers. 3. Increased in women bodybuilders over 40
Skills Used
1. Health Coaching
2. Nursing
3. Customer service
4. product knowledge
5. customer history
LPN Charge Nurse
Catholic charities international
1999 to 2003
Created care plans and end stage of life assessments for end stage HIV clients from 2yrs thru 75 Education
Master Herbalist in Healing applications of Jamaican herbs including Cannabis Caribbean Herbal Training School - Montego Bay, MD 2004 to 2007
High school diploma
Commerce High School - Yonkers, NY
September 1970 to June 1974
Nursing LPN
Clover Park Tech tacoma wa.
Medical assistant
Harris School of Business-Cherry Hill Campus
Hospital administration/African studies 2yr
University of new york/herbert lehman college
Certified Health Coach
American college of exercise
Skills
• Computer: microsoft office, windows 8, typing 45 wpm, excellent written and verbal skills
• Microsoft Publisher
• Nursing
• Medication Administration
• Critical Care Experience
• Proofreading
• Vital Signs
• Hospital Experience
• Personal Training
• Writing Skills
• Group Fitness
• Nursing home experience
• EMR Systems
• Triage
• Customer service
• Microsoft Office
• Medical Receptionist
• Medical Records
• Motivational interviewing
• Intake
• English
• Microsoft Word
• Typing
• Landscaping
• Data entry
• Documentation review
• Computer literacy
• Microsoft Excel
• Microsoft Access
• Microsoft Outlook
• Communication skills
• Medical office experience
• Computer skills
• Medical collection
• Marketing
• Sales
• Organizational skills
• ICD-10
• Medical billing
• HIPAA
• CPT coding
Certifications and Licenses
ACE Certified Health coach
Certification will be renewed 6/21
CPR Certification
LPN
First Aid Certification
BLS Certification
Assessments
Call Center Customer Service — Proficient
November 2020
Applying customer service skills in a call center setting Full results: Proficient
Data Entry: Accuracy — Proficient
November 2020
Entering data quickly and accurately
Full results: Proficient
Electronic Health Records: Best Practices — Familiar November 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar
Basic Computer Skills: PC — Familiar
November 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Office Manager — Familiar
November 2020
Scheduling and budgeting
Full results: Familiar
Customer Service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to Detail — Familiar
November 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Work Style: Reliability — Highly Proficient
December 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Medical receptionist skills — Proficient
December 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Highly Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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