Customer Service Travel Agent

Kristen Toczek (nee Winney)

[Lewiston, New York]

[716-***-****] [*******@*****.***]

Professional Summary

Dedicated and versatile professional with extensive experience in customer service, project management, and travel consulting. Triple-certified Travel Agent with expertise in planning and coordinating personalized travel experiences. Proven ability to manage complex projects, provide exceptional customer support, and drive operational excellence across diverse industries.

Professional Experience

Travel Agent

KET Travels Self-Employed

August 2022 – Present United States

• - Certified by Ashworth College Travel Agent Program (11/2022), Archer Travel Service, and The Travel Institute.

• - Specialize in curating customized travel plans for clients, leveraging industry knowledge to enhance customer satisfaction.

• - Adept at managing travel bookings, coordinating itineraries, and ensuring seamless travel experiences.

Receptionist

Great Lakes Dental Technologies Full-time

September 2021 – August 2022

• - Delivered excellent front-desk support, managing schedules, and providing assistance to patients and staff.

• - Handled administrative tasks, including phone calls, correspondence, and records management.

Customer Service Representative

Motion Concepts

July 2020 – September 2021

• - Provided personalized support to clients, addressing inquiries, and ensuring customer satisfaction.

Accounting Clerk

Motion Concepts Full-time

2017 – July 2020

• - Managed financial records, processed transactions, and contributed to accurate financial reporting.

Professional Photographer

Picture People Full-time

2012 – December 2014

• - Captured high-quality photographs for various client needs, specializing in portrait photography.

• - Delivered exceptional customer experiences through creative and engaging photography sessions.

Professional Photographer

Our365 Full-time

2010 – 2012 United States

• - Provided professional newborn photography services in hospital settings. Project Manager

360 PSG Full-time

2009 – 2010

• - Oversaw project timelines and deliverables, ensuring alignment with client objectives and company goals.

Manager

All That Jazz Salon and Spa Part-time

2008 – 2009

• - Directed day-to-day operations, managing schedules, and leading customer engagement initiatives.

Customer Service Representative

Motion Concepts Full-time

2003 – 2007 United States

• - Supported clients through efficient issue resolution and product/service expertise. Customer Service Representative

KeyBank Full-time

2001 – December 2003 United States

• - Delivered exceptional banking services, addressing client inquiries and managing accounts.

Certifications

Triple-Certified Travel Agent: Ashworth College Travel Agent Program, Archer Travel Service, The Travel Institute

Skills

• - Travel Planning and Coordination

• - Customer Service Excellence

• - Project Management

• - Administrative Support

• - Financial and Accounting Acumen

• - Photography (Portraits and Newborns)

Contact this candidate