Customer Service Rep
Resume:
*********@*******.***
Boynton Beach, FL
E/P
ERMILANDE PIERRE
About
Strong expertise in processing orders or returns, handling inquiries, providing information, and addressing complaints. Excellent communication skills, attention to detail, ability to document interactions, and proficiency with computers.
Experience
Best Buy
Customer Service Rep / Miami, FL
July 2014 - October 2017
Answering questions, providing product information, guiding customers through the buying process, and potentially closing sales.
Troubleshooting problems, providing step-by-step instructions, and helping customers resolve issues with their devices or software.
American Express
Customer Service Rep / Jacksonville, FL
November 2017 – June 2019
Customer interaction, problem-solving, transaction processing, and compliance. Information provision, escalation, helping with any issues, and meeting performance metrics.
Handle customer inquiries, resolve issues, and provide information. Handling inbound calls, chats, or emails from American Express customers.
Right at Home
Home Health Aid / Lake Worth, FL
2019 - Current
Personal care assistance, health monitoring, medication assistance, and help with meal preparation. Companionship, emotional support, light housekeeping, and mobility support, etc.
Personalized care and assistance to individuals needing support with daily living activities and health-related tasks, allowing them to remain in the comfort of their own homes.
Education
Miami Senior High School
Diploma
2000-2004
Florida Career College
Patient Care Tech
2014-2015
Palm Beach State College
Bachelor’s Degree in Business
2022- Current
Skills
Time Management and Adaptability Flexibility
Communication skills and Reliability
Customer Relations management
Problem Solving and Technical Proficiency
Empathy and Patience
Contact this candidate