Customer Service Pest Control

Artie Antoine

+1-240-***-**** **********@**.*** Saint Charles, MD 20603

WORK EXPERIENCE

Environmental Manager, HCSG/ DMV

July 2022 - Present

Manage entire housekeeping staff by instructing them on proper cleaning protocols and procedures

Handle payroll and scheduling.

Improve employee morale and practiced conflict resolution methods. Responsible for revamping environmental services at Layhill (Silver Spring), Clinton

(PG County), and Mt Vernon (Alexandria) Nursing Homes. Horticulture Technician, MGM/National Harbor

June 2022 - August 2025

Performed landscaping duties and assisting with seasonal floral designs. Maintained pristine gardens and floral displays on a regular basis. Responsible for removing snow, ice and barriers caused by vegetation. Stewarding Supervisor, MGM/National Harbor

January 2017 - May 2022

Developed strategies to comply with federal employee law; resolving holiday absentee issues.

Increased morale by coaching staff to consistently make ethical choices and support co- workers.

Promoted staff independence by training employees how to operate the scheduling system.

Reduced employee absence 40% by scheduling assignments based on workforce data. Improved work quality, reduced tardiness, and decreased employee injuries. Service Specialist, Steritech

February 2015 - January 2017

Managed service contracts and customer routes.

Conducted pest control services and protect the service brand. Sold pest control products and provide on-going customer service. Route Manager, Home Paramount

July 2014 - February 2015

Managed contracts and conduct pest control services. Displayed excellent customer service and responded to requests related to rodent problems. Operations Manager, Frontline Cleaning and Refinement Services, LLC August 2010 - March 2014

Operated daily activities of a commercial cleaning company; Consulted with field experts, interviewed new employees, managed financial accounts, developed new business. relationships, maintained inventory and cleaning supplies. Instructed employees in proper cleaning methods and techniques to ensure their effectiveness.

Supervised the operation and control of cleaners, and other assigned work personnel. Route Manager, ORKIN

February 2009 - February 2011

Assisted customers in determining pest control needs, handled chemicals, maintained routine accounts, and drove company vehicle; completed all managerial duties as assigned. Improved service quality and increased sales by developing a strong knowledge or company’s products and services.

Exterior Train Hand Washer Supervisor, Metro/BPT Manufacturing March 2006 - February 2009

Properly mixed hazardous chemicals; handled pressure washers to clean metro trains; wiped and removed all remaining water inside and outside of trains. Duties included window cleaning, Q-tip cleaning, power washing, grout cleaning, graffiti removal, heavy and light dust removal, stripping and waxing, vent cleaning. Supervised employees in all housekeeping duties, worksite tasks, and managed timecards. EDUCATION

Norfolk State University

1993

Associates of Arts, Liberal Arts

Spring Valley High School

1992

High School Diploma

SKILLS

Carpentry, Cleaning Experience, Commercial Cleaning, Computer Literacy, Custodial, Customer Service, Floral Arrangments, Grouting, Hand Tools, Horticulture, Housekeeping, Injury, Instructing, Instruction, Landscaping, Mixing, MS Office, Nursing Home, Pest Control, Power Washing, Scheduling, Vegetables, Waxing, Window Cleaning CERTIFICATION AND LICENSES

Certified Pest Control Technician

Certificate of Completion in Bloodborne Pathogen Training 2003 Certificate of Completion in Carpentry 2003

Certificate of Completion in Custodial Maintenance 1999 Certificate of Completion in Floor Covering 1999

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