Project Management Restaurant Manager
Resume:
Everlyne Ndegwa
Multi-Outlets Manager Hospitality & Operations Expert
Kampala, Uganda
+254-***-****** +256-***-******
️ ************@*****.*** *******@*****.***
Executive Summary
Dynamic and dependable hospitality professional with over 15 years’ experience in multi-outlet management, food and beverage operations, and strategic leadership across East and West Africa. Proven ability to drive operational excellence, lead high-performing teams, and deliver exceptional customer experiences. Adept at project management, financial oversight, and expansion strategy. Collaborative leader committed to fostering empowering work cultures and building sustainable stakeholder relationships.
Core Competencies
Strategic Planning & Expansion Management
Financial Oversight & KPI Monitoring
Staff Training & Development
Inventory & Supply Chain Management
Customer Experience & Service Excellence
Barista Training & Beverage Program Design
Project Management & Logistics
Business Development & Marketing Strategy
Health, Safety & Compliance
Professional Experience
General Manager
Bonne Cuisine Ltd, Kampala
Jan 2024 – Present
Spearheaded company-wide operations, including finance, service, and customer departments
Developed comprehensive product and service manuals
Led pricing strategy and promotional campaigns
Implemented staff training programs and monitored KPIs
Drove outlet expansion and built supplier/client relationships
Contributed to strategic decision-making at board level F&B Manager
Le Petit Village, Kampala
Nov 2023 – Dec 2023
Oversaw daily operations across restaurants, bars, and catering units
Led staff training and ensured service excellence
Managed inventory, budgeting, and financial reporting
Enhanced customer satisfaction and implemented growth strategies Operations Manager
Angelos Food Group Services, Lagos
Sept 2016 – Dec 2019
Directed recruitment, training, and property maintenance
Ensured compliance with health and safety regulations
Designed menus and implemented operational procedures Restaurant Manager
Goldrock International Ltd, Nairobi
June 2013 – Aug 2016
Managed multiple outlets and ensured customer satisfaction
Led barista training and supply chain operations
Oversaw budgeting, staff scheduling, and marketing initiatives Program Coordinator
ST Muzeyi Projects & United World Wide Forwarder Ltd, Jinja Jan 2009 – Apr 2013
Coordinated logistics and distribution of donations
Managed project schedules, reporting, and stakeholder communication
Organized charity events and oversaw program execution
Education & Certifications
Diploma in Front Office Operations & Business Administration Dima College, Nairobi
Jan 2009 – Jan 2010
Public Relations, International Business Communication
Business Ethics, Customer Care,
Front Office Operations and Administration,
Business Management and administration
Food service and hospitality Management
Professional Training
Role of Nurse in Surgical Care, Alison – Jan 2022
Patient Care & Hygiene, Alison – Jan 2020
Office Suite Training, Frantech Consultants – Jan 2007
References
Mr. Edwin Moore Momife
Chairman, Angelos Food Service Group, Lagos
+234 806-***-**** ️ ********@*****.***
Denis Oseko
Operations Director, Goldrock International Ltd
+254-***-****** / +254-***-****** ️ *****.*****@*************.***
Andreas Nicolaides
Director, Bonne Cuisine, Kampala
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