Customer Service Representative
Resume:
Jocelyn Dismukes
Customer Service Representative
Hammond, IN 46323
************@*****.***
Professional Summary
Dynamic customer service professional experienced in warehouse, quality inspections, warehouse lead, fast food, call center, and retail store settings. Productive relationship builder; excellent at listening to customers needs, while providing exceptional service. Solving problems and consistently achieving record high customer service rankings.
Willing to relocate to: Highland, IN - Merrillville, IN Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
CPS-Merrillville, IN
Present
Assistant Store Manager
Check Into Cash-Hammond, IN
May 2024 to Present
Quality Control Inspector
Staff Source Inc- MSI-Hammond, IN
March 2012 to Present
Inspector of car aluminum parts, rims and other automotive equipment. Worked mornings 8-10 hr shifts M-F. Still fill in from time to time when needed
Shift Manager
Ruler Foods-Merrillville, IN
April 2023 to January 2024
Janitor/Cleaner
Unique Industries, Inc.
2020 to 2024
Commercial, residential, and apt complex cleaning
Center Manager
Advance America-Merrillville, IN
January 2019 to February 2023
Pharmacy Manager
Cordant Health Solutions-Portage, IN
June 2018 to May 2021
I work for a Suboxone clinic where I distribute medication to opioid dependent patients. I work closely with the doctor's/ providers and pharmacy, to assure the delivery and process is executed effectively! Assistant Manager
Check Into Cash-Schererville, IN
December 2015 to June 2018
Opened, closed and ran the office where I processed pay day loans, money order, cashed checks and more. I handled any where from 20,000 to 35,000 a day in cash. Pawn Broker/Sales Associate
Pawn King-Merrillville, IN
May 2014 to November 2016
Processed small short term loans on jewelry, electronics and other items. Customer Service
AmeriCash Loans, LLC-Markham, IL
March 2014 to September 2014
I process 6 month installment loans for working and non working customers. I file, organize and make outbound calls daily. Apt setting and more
Customer Service Representative
Teleperformance-Hobart, IN
September 2011 to February 2014
Worked with different vendors, H&R Block, insurance companies and more. Inbound and outbound calling, supervised, monitored and sales.
Shift Manager
McDonald's-Gary, IN
March 2009 to August 2011
CSR - Customer Service Representative
Jcpenny-Hobart, IN
February 2006 to September 2009
Education
Licensed in Pharmacy Technician
IT College-Lowell, IN
March 2018 to June 2018
Associate in Medical Administrative Assistant
Everest College-Merrillville, IN
Diploma
Ged Program
Skills
• Banking
• Warehouse experience
• Medication administration
• CSR
• Delivery driver experience
• Medical office experience
• Clinical Pharmacy Experience
• Scheduling
• Time management
• Sales
• Pricing
• Teaching
• Food service
• Leadership
• Management
• Managed Care
• Order Entry
• Training & development
• Assembly
• POS
• Profit & loss
• Driving
• Shift management
• Inventory Control
• Cleaning
• Financial services
• Quality inspection
• Medical terminology
• Case management
• Hospitality
• Front desk
• Team Building
• Typing
• Supervising experience
• Customer service
• Bookkeeping
• Manufacturing
• Retail sales
• Outbound sales
• Cash handling
• Inventory control
• Cash register
• Accounting
• Operating systems
• Fashion retail
• Cash Handling
• Call Center (6 years)
• Medical Terminology
• training
• Relationship management
• Caregiving
• Clerical experience
• Communication skills
• Inventory
• Clinical pharmacy experience
• Cold calling
• Load & unload
• Managed care
• Dealership experience
• Customer Care
• 60 WPM, Communication skills, computer/ technical literacy, flexibility/ adaptability/ managing mulitiple priorities, Interpersonal abilities, leadership and management skills, and teamwork, complaint resolution, team building and training (10+ years)
• Computer skills
• Customer relationship management
• Assistant manager experience
• Restaurant management
• Supervising Experience
• Restaurant experience
• Medical receptionist
• Customer Service Skills
• Customer Service (10+ years)
• Retail management
• Customer Support (5 years)
• Pharmacy Technician Experience
Certifications and Licenses
Licensed Pharmacy Technician
December 2018 to Present
Food Handler Certification
ServSafe
Driver's License
February 2014 to October 2029
Additional Information
Knowledge of OSHA
Can lift up to 60lbs
Available for travel and relocation
Front end Supervision
Key Holder
Contact this candidate