Customer Service Team Leader
Resume:
SKY AMBER-
ROSE
SAMUELS
@
O
,
************@*****.***
Die Eike Residents Steyn Street Hamberg 1724
Dear Hiring Manager,
I am writing to express my enthusiastic interest in the Available Advertised position at your company. My career journey is a testament to my drive, combining a decade of diverse expertise in customer service and sales with a dynamic background in entrepreneurial leadership. My experience has equipped me with a powerful and adaptable skill set that I am confident will make an immediate and lasting impact on your team. My professional foundation was built in customer service and sales, where I cultivated a deep understanding of market trends, mastered reporting, and consistently exceeded goals. I developed my leadership and management skills by successfully mentoring teams, all while maintaining a client-first approach. These experiences laid the groundwork for my entrepreneurial ventures, where I took on the challenges of founding and running my own businesses in the food, beauty, and education sectors. As an entrepreneur, I was fully responsible for the end-to-end operation—from strategic planning and financial management to product development and market analysis. This hands-on experience has honed my ability to proactively identify opportunities, solve complex problems, and drive business growth. I am deeply motivated to not only meet but exceed expectations, and I am committed to continuous learning to stay ahead of industry demands.
I am now seeking an opportunity to bring my passion for leadership, my diverse skill set, and my entrepreneurial drive to a stable organization. My goal is to contribute to your company's success by applying my experience in a structured environment where my hard work and dedication can make a tangible impact. My attached resume provides further detail on my qualifications, and I welcome the opportunity to discuss how my unique blend of business acumen and a proven track record of success can benefit your company. Sincerely,
Sky Amber-Rose
SKY AMBER-ROSE SAMUELS
OBJECTIVE
With over 10 years of experience, I am a highly reliable corporate professional skilled in optimizing internal operations. I have a proven track record of developing service team performance, providing executive-level support, and enhancing business processes. I'm seeking a challenging role to leverage my proactive approach and strong commitment to professional service for organizational success. With all these skills and knowledge in so many industries, with a determination for success, I believed that uprooting to a different City would not be as hard, yet found difficulty. Now seeking even entry level or first line support, knowing my preferred position would be in development within a very dynamic company.
EXPERIENCE
Capita O2
Dec 2012 - Mar 2016
Team Leader
I began my career as a Call Center Agent, a role I leveraged to master business principles and ethics. Rather than waiting for opportunities, I proactively developed my skills, leading to a swift progression through key roles: from Agent to Coach, Quality Analyst, and ultimately, Team Leader. This early ascent established my career as a continuous journey of growth and leadership.
Webhelp SA
Apr 2016 - Jun 2017
Small Business Team Leader
Beginning my career at Webhelp in the SMB sector, I proactively transitioned through pay monthly, prepaid, and resolutions, mastering each segment. My innate passion for developing talent propelled me to a new challenge as an Academy Manager. I drove skill development across multiple campaigns, and my success in this role provided the foundation for a promotion to Operations Manager. In this position, I took on direct client relationships and implemented structured reporting and analysis to optimize outcomes.
Below is a more detailed breakdown of my journey
Team leader - Vodafone
June 2017 - November 2017
Stand in Operations Manager - Vodafone
November 2017 - May 2018
Grad bay (Academy) Manager – easyjet
March 2019 – September 2020
Working on several campaigns as a Team Manager. I.e., Thomascook, TVG and
Halfords
***Reason for leaving: Greater opportunity***
@
O
,
CONTACT
************@*****.***
Die Eike Residents Steyn Street
Hamberg 1724
SKILLS
Leadership
Performance Development
Coaching for Success: Methodology
& Strategy
HR Policy & Procedure Management
Trend Analysis
Time Management
Performance Review Engagement
Collaboration
Personal Development Plan
Specialist
Business Coaching
Performance Coaching
Client Liason and Reporting
Bill To Pay Reporting
Financial loss reporting
Service Level Analysis
Quality Development
Content Creation & Creative Writing
Leadership Training
Microsoft Office incl. Presentation
Excel
Citrix Usage
Aida Operating System
Medallia Customer Satisfaction
System
Customer Complaint Resolution
Employee Engagement
Social Media Analysis, Trends &
Development
Photography
Video Editing
Marketing & Strategy
Certified in Interview Techniques &
Strategy
Resume Creation
Self Taught Cape Malay Cuisine
Chef
Teleperformance
Feb 2021 - Sep 2022
Team Manager
At Teleperformance, I rapidly developed a specialized skill set by navigating the intricate challenges of the utilities sector. My dedication went beyond standard hours; I consistently offered my own time to support the operation and contribute to its success.
*** All Leadership Roles required the same kind of commitment and dedication. To manage absenteeism and understand trends. Manage high call volumes and development of employees. Coaching and engagement. Time Management in accordance to company policies & procedures. Active support, Performance Feedback, Skills Development, Customer Satisfaction Escalation and so much more
As an Agent, I had to understand the customer, emphasizing where applicable, listening for clarification, engaging with a polite and professional tone. Deal with irate clients and utilizing objection handling skills. Upsell products or promote a better choice. Reporting to Operations, Handling Complaints and more
SL Academy Of Life
Jun. 2024 - Current
Founder, CEO and Entrepreneurial Freelance Writer
I am a self-driven entrepreneur with a proven track record of creating and managing successful ventures. As the sole founder and operator of a multi-sector business, my core competencies include:
* Business & Leadership Development: Providing expert coaching, mentorship, and career development services.
* Strategic Marketing: Implementing full-cycle digital and brand marketing campaigns, managing social media, and conducting in-depth trend analysis.
* Operational & Financial Acumen: Directly overseeing all financial planning, logistics, and daily operations.
* Customer & Culinary Excellence: Personally handling all service delivery and product creation to ensure a high-satisfaction customer experience.
My hands-on experience in these areas has sharpened my skills and solidified my confidence as a leader, ready to take on a new challenge.
***Please Note***
Gap Year: Jan. 2024- Currently (sharpen and further education enhancement)
Studying Online: Alison & Religious Ministry Studies with WBS
EDUCATION
Bridgetown High
2004
High School Certificate
12
Alison Free Empowerment Online
2024
Level 1 Diploma in Vocational Studies - Business, Customer Service
Diploma
REFERENCE
Constance Simmons - Capita O2
Operations Manager
Debbie Fourie - Webhelp SA
Operations Manager
Moegamat Kallies -
Teleperformance
Operations Manager
******.*********@*****.***
Alison Free Empowerment Online
2024
High-End Consumer Behavior & Market Trends
Certificate
Alison Free Empowerment Online
2025
Certified in Social Media Ads & Branding
Certificate
Alison Free Empowerment Online
2025
Technology of Photography
Certificate
Alison Free Empowerment Online
2025
Digital Marketing, Content Marketing, SEO Optimisation CERTIFIED
Alison Free Empowerment Online
2024
Social Media & Advertising Strategy: Concentrated on Facebook Ads, Instagram marketing, content creation, and audience targeting strategies.
Certified
Alison Free Empowerment Online
2025
MFA in Creative Writing (Fiction and Poetry)
Diploma
Alison Free Empowerment Online
2025
Advance certificate in Digital marketing & brand management Certified
Alison Free Empowerment Online
2025
Diploma in Graphics, Video editing, 2D and 3D modeling, Animation and Motion graphics at
Diploma
Alison Free Empowerment Online
2024
Business Development & Coaching
Diploma
Alison Free Empowerment Online
2025
Certification In Content Creation & Strategic Development Certificate
PROJECTS
SL Academy Of Life
SL OAL, is a small digital and physical entrepreneurial start up business. With a vast variety of skills, from the beauty industry, self care, sales, food industry, management, development, and so much more; a mom of three decided after years of working for others, seeing the world in a better light, she developed a desire to continue assisting others. This small start up has three sectors:
Academy of Business & Performance (incl. Interview Prep, Resume Drafting, Coaching & Development Digital Sessions and Strategy Sessions)
Fresh In Jozi( Cape Malay Cuisine, incl. Sweet & Savory Treats, Desserts & Cakes)
Blogger: slacademyoflife.wordpress.com (A supportive religious blog)
NAME AS PER ID DOCUMENT:
Birth Name: Fatiema Rhodes
*** Name Change in progress***
***Religion: Christianity***
Contact this candidate