Revenue Cycle Business Development

Keshandra Thomas

**********@*****.*** 251-***-****

Willing to relocate: Houston, TX Dallas, TX

Professional Objective

Motivated and compassionate accounting and revenue cycle professional seeking a position within an

established company where I can contribute my

knowledge in healthcare billing, insurance claims, tax preparation, and business development. I bring strong leadership, a positive spirit, and a proven ability to overcome challenges while helping others succeed.

Key Skills

• Revenue Cycle Management

• Insurance Claims & Appeals (Medicare/Medicaid)

• Accounts Payable & Receivable

• Tax Preparation (Individual & Business)

• Financial Reporting & Budgeting

• Xactimate & Claims Handling

• QuickBooks & Microsoft Office Suite

• Team Leadership & Staff Training

• Customer Service & Client Relations

• Strategic Marketing & Business Development

Professional Experience

Revenue Cycle Specialist – Healthcare

i3Verticals Healthcare Mobile, AL

Oct 2023 – Present

• Process Medicaid/Medicare billing and collections following HIPAA compliance.

• Review and submit claims; handle denials and

appeals for maximum reimbursement.

• Manage multi-account assignments; respond to third- party payer requests.

• Report departmental issues directly to the Chief Operations Officer.

Independent Insurance Adjuster

Pilot Catastrophe Mobile, AL

Aug 2023 – Present

• Conduct complex claims investigations, estimates, and settlement negotiations.

• Manage litigation cases, complete subrogation

investigations, and ensure policy compliance.

• Summarize documentation, respond to policyholder concerns, and ensure accurate claims processing.

Client Services Specialist I

SSI Group Mobile, AL

Aug 2022 – Aug 2023

• Provided product support to clients; resolved service tickets via phone and email.

• Built client rapport and troubleshot technical and system access issues.

• Imported/exported data, identified errors, and

contributed to team productivity initiatives.

Tax Professional & Business Owner

Tax Solutions Group Mobile, AL

Jun 2015 – Present

• Prepare individual and business tax returns; conduct audits and financial reviews.

• Manage a team of 10 tax professionals and oversee payroll, marketing, and operations.

• Provide strategic consulting to clients including business owners and executives.

• Utilize QuickBooks and Excel for financial reporting, budgeting, and reconciliations.

Insurance Follow-Up Specialist

Hollis Cobb Associates Mobile, AL

Dec 2015 – Mar 2016

• Verified insurance payments, denials, and

recoupments; issued patient notifications.

• Performed AR follow-up, intake verification, and managed reimbursement workflows.

• Communicated account updates to the COO for

departmental improvements.

Billing Specialist

TruBridge Mobile, AL

Jul 2012 – Jun 2015

• Advocated for patients in medical billing; corrected claims and managed edits.

• Submitted insurance claims and followed up on

denials and appeals.

• Processed charge entries, payments, and aged trial balances; verified coverage.

Education

Master of Business Administration (MBA)

Strayer University — June 2022

Bachelor of Science in Speech & Hearing Science

University of South Alabama — May 2012

Certifications & Training

• Inside Adjuster Training – Pilot Catastrophe

(Completed 08/02/2023)

Xactimate Claims Handling Policy Review

Investigation Negotiation

Technical Skills

QuickBooks Microsoft Excel Word Outlook

PowerPoint Xactimate CRM & Claim Software

Additional Areas of Experience

• Medical Billing Special Education Developmental Disabilities

• Financial Report Writing Bookkeeping Research Compliance

Contact this candidate