Functional Consultant
Resume:
Kanika Sharma
****************@*****.***
**** ******** ****, ******, ** S4X 0N1
Work Experience
Personal Banking Associate- TD Bank March 2025- April 2025
North Battleford
Assisted clients with daily banking transactions, including deposits, withdrawals, and account inquiries.
Supported account openings, providing clear guidance on available personal banking products.
Delivered prompt and courteous service to ensure customer satisfaction and loyalty.
Collaborated with senior associates to resolve account issues and ensure regulatory compliance
Senior Functional Consultant- Vienna Advantage North America Ltd. September 2023- May 2024
Saskatchewan Canada (Remote)
Led multiple end-to-end Enterprise Resource Planning (ERP*) implementations, including requirement gathering, design, configuration, testing, training, and support phases.
Collaborated with cross-functional teams/end users to gather business requirements and translate them into functional specifications for system customization.
Conducted user training sessions and provided ongoing support to ensure successful adoption of ERP* systems.
Developed and maintained documentation, including blueprints, system configurations, and user manuals.
Contributed to process improvement initiatives by identifying areas for optimization and implementing solutions within ERP* systems.
Supported system upgrades and enhancements by performing testing and validation activities.
Functional Consultant- Vienna IT Solutions Private Limited July 2019- August 2023
Mohali, India
Responsible for gathering requirements for ERP* system implementation from end users and coordinate with team members, clients, and other stakeholders for project implementation.
Responsible for documenting end-to-end requirements and solutions for the projects in the form of Blueprint and Solution Design.
Configure the ERP* application in alignment with business customized needs along with other team members and providing the end users with training documents/user manuals.
Preparation and execution of used cases, configuration tasks and test cases for Quality Analyst and Functional Testing as per User Acceptance Testing requirement
Assistant Manager- Axis Bank Ltd. September 2017- September 2018
Punjab, India
Organising and directing timely processing of bank transactions like funds transfer, cheques, opening of accounts, and reconciliation of office accounts.
Responsible for promoting, selling and administering of third-party products like Life Insurance, General Insurance, Mutual Funds, etc.
Ensuring timely resolution of customer queries and improving customer service levels.
Compliance to the bank rules, internal guidelines, processes and procedures and make recommendations to the senior/chief manager for any improvement.
Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis.
Professional Skills
Analytical Skills Organization Skills
Project Management Interpersonal Skills
Quality Assurance Mentoring and Training
Client Relations Teamwork skills
Education (WES Certified)
Master of Business Administration (Finance and HR) July 2015- June 2017
Punjab Technical University, Mohali, India
Bachelor of Commerce July 2012- June 2015
Panjab University, Chandigarh, India
References
References are provided on request.
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