Experienced Customer Service Reprehensive

Angela J. Hill Email - ********@***.***

***** ***, ********** ** ***** Phone: 313-***-****

Experienced Customer Service Representative

Detail-oriented with excellent problem solving, communication and interpersonal skills

Highly experienced Customer Service professional with a specialty in high call volume environments. Dedicated to serve customers in a professional, accurate and courteous manner with minimum supervision. Adept at prioritizing and completing tasks to meet customers’ needs while maintaining emphasis on the highest quality of consumer service.

• Extensive experience in creative problem solving and negotiation

• Excellent inter-personal, phone and digital communication skills

• Tactful and diplomatic ability to handle difficult and emotional customers

• Professional handling of customers’ confidential and sensitive data

• Strong computer and word processing skills

• Proficient in planning, evaluating and analyzing data and customer needs

• Strong commitment to cooperative teamwork, in both supervisory and support staff roles.

• Fluent in American Sign Language

Experience

H&R Block Eastern Tax Services, Madison Heights, Michigan 1991-Present

TAX PREPARER ( 1992-Present) - Correlated and prepared federal, state and city tax returns. Responsible for bank deposits, appointments, collection of monies, training and client services. Registered Tax Professional with the Internal Revenue Service.

ASSISTANT DISTRICT MANAGER (1995-1996) - Assisted with daily operations of an 18-office district in the Metro Detroit area. Provided H&R Block and client representation at customer’s IRS audits. Responsibilities included tax preparation, client services, employee training, preparer updates, and instructor of the Basic tax class. Set up, maintained and completed basic repair on district computer hardware and installed software updates and programs.

New Horizons Rehabilitations Services. Auburn Hills, Michigan 2018-2020

RECEPTIONIST – Provided office support through administrative and clerical tasks in a high volume facility. Managed incoming phone calls on a multi-line phone system, front desk traffic and office correspondences. Created and organized files and input clients’ daily timesheets. Responsible for monthly petty cash distribution and reconciliation.

CBRE / Real Estate Services, Auburn Hills, Michigan 2015-2017

CUSTOMER SERVICE REPRESENTATIVE Provided assistance to incoming calls from Comerica Bank employees and their vendors. Maintained and tracked customer, vendor and parking databases. Created and dispatched work orders, updated files and web based work orders.

Better Business Solutions, Ferndale, Michigan 2014- 2015

MEDIA MARKETING MANAGER -Created and maintained the social media and web-based presence for an office furniture store. Assisted with sales and customer correspondence.

Dell Inc. / Volkswagen of America, Auburn Hills, Michigan 2011-2012

CUSTOMER SERVICE REPRESENTATIVE - Provided information and technical assistance for incoming phone calls from owners, dealers, prospective purchasers and clientele of Volkswagen of America.

Angela J. Hill Phone: 313-***-****

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Blue Cross/Blue Shield of Michigan, Detroit, Michigan 2006-2011

CUSTOMER SERVICE REPRESENTATIVE – Serviced incoming phone calls from clients concerning their health care insurance coverage. Updated and maintained customer database and medical records.

KI Technologies, West Bloomfield, Michigan 2002-2004

ADMINISTRATIVE ASSISTANT/OFFICE MANAGER- Assisted with daily operations of international OEM supplier. Maintained inventory records, processed orders and prepared correspondence for foreign and domestic customers and clients. Modified tracking system for global “Just-In-Time” parts delivery. Maintained financial records and performed light A/P and A/R duties using QuickBooks.

Nexiq Technologies, Sterling Heights, Michigan 1999-2001

CUSTOMER SERVICE REPRESENTATIVE- Provided information and assistance for incoming phone calls from clients interested in purchasing automotive and heavy duty diagnostic equipment. Updated and maintained client database, interacted with various warehouse distributors, processed scheduled purchase orders, completed customs paperwork, provided basic troubleshooting for customer problems, created and maintained customer orders and verified stock inventory levels.

United States Postal Service, Detroit, Michigan 1998- 1999

MAIL HANDLER - Distribution of incoming and out going small parcels, periodicals and letters by zip code

ADT Home Security Services, Madison Heights, Michigan 1995-1997

CUSTOMER SERVICE SPECIALIST - Monitored incoming emergency calls alarms, determined nature of call and degree of assistance required (i.e., fire, police, or medical) on a multi-line phone system. Assisted customers with basic maintenance and service issues. Received Department of Defense Security Clearance and was Bonded. Performed duties as a substitute radio dispatch operator and coordinated appointments for service repair technicians. Trained in the service and operation of various alarm systems.

Michigan Renaissance Festival, Holly, Michigan 1989-Present

ACTRESS (Mother Superior) - Interacting with patrons while maintaining a historically based medieval persona. Improvisational skills, crowd management and humor were facets of this position. Used sign language for interpreting for the deaf. Seasonal position only.

Education

Spring Arbor University, Dearborn, Michigan Masters of Arts in Organizational Management

DePauw University, Greencastle, Indiana Bachelor of Music Education

Accomplishments

Registered Tax Professional with the Internal Revenue Service

Hit and Run Comedy Theater, Cast member

Organized, developed and translated for college-level American Sign Language course in conjunction with the

National Association for the Deaf, Indianapolis, Indiana

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