Technical Support Customer Service

Mohamed Mohamed

(Stone Mountain, GA)

PROFESSIONAL PROFILE:

4+ years of technical support experience

3+ years of healthcare customer service experience

* ***** ** ******* **********

Adept in software, hardware, and network operations, performing basic and advanced troubleshooting steps while walking the customers through over the phone, doing a remote access on the customer’s computer via LogMeIn Rescue software, and creating and escalating tickets

Experienced in reviewing health claims, account inquiry, billing, changing of plans, enrollment, insurance verification and updating patient demographics

Excellent communication skill with a very good phone demeanor

WORK EXPERIENCE:

IBM Watson Remote May 2018- present

Technical Support Representative

Resolve issues by instructing customers or taking control of the customer’s PC or workstation, or

taking other corrective action

Answer 40-50 inbound calls from IT personnel, employees, customers, and business corporation

Assist and walk callers through such as troubleshooting peripherals, website navigation, logging in to their accounts and unable to log in, and fixing software and hardware issue

Greystar

Leasing consultant Atlanta, GA Jan2022- May 2024

Managed tenant relations, handled lease agreements and coordinated property tours

Provided prompt and professional service for tenant inquires and complaints

Conducted market research to ensure competitive market prices

Processed Rental applications performed background checks and ensured compliance with leasing policies

Altegra Health/Change Healthcare Alpharetta, GA Aug 2012 – Mar 2016

Patient Service Representative II

Reviewed claims and assured billing requirements were met

Answered 40-50 inbound calls from patients and providers

Followed up all accounts and updated systems accordingly

Assisted callers with account inquiry, billing, changing of plans, enrollment, insurance verification and updating patient demographics

EDUCATION:

Georgia Southern University - Statesboro, GA

Bachelor's in Information Technology, December 2018

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