Customer Service Administrative Support
Resume:
Janee Lewis
Memphis, TN
*************@*****.***
Medical Office Professional With Considerable Knowledge And Experience In The Medical Field. Administrative Support Experience. Fast Learner And Great Multi-Tasker. Dependable. Strong Work Ethics
& Strong Customer Service. Knowledge Of Microsoft Office Suites And Computers. Excellent Phone & Email Etiquette.
Authorized to work in the US for any employer
Work Experience
Security Guard
Phelps Security, Inc.-Memphis, TN
October 2023 to Present
• Presents losses and damage by reporting irregularities and informs violators of policy and procedures.
• Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
• Investigates security breaches, incidents, and other alarming behavior.
• Controls traffic by directing drivers.
• Completes reports by recording observations, information, occurrences, and surveillance activities.
• Interviews witnesses and obtains signatures as needed.
• Maintains environment by monitoring and setting building and equipment controls.
• Maintains the organization’s stability and reputation by complying with legal requirements.
• Ensures operation of equipment by completing preventive maintenance requirements.
• Contributes to team effort by accomplishing related results as needed. Receptionist
Home Care Management Nursing Agency-Memphis, TN
June 2018 to Present
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed. Assistant Manager
HOME CARE MANAGEMENT-Memphis, TN
June 2018 to Present
• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
• Troubleshoot POS system.
• Support ongoing learning and development of team members.
• Help create and foster a respectful and inclusive team environment. Retail Sales Associate
Citi Trends-Memphis, TN
June 2022 to October 2023
• Greeting customers when they walk through the door
• Building rapport through conversation and honest recommendations
• Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed
• Inviting customers to search the company’s website for coupons and other ways to save money
• Informing customers of any extra charges if necessary
• Inviting the customer to join a loyalty program if there is one
• Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
• Collaborating with fellow team members to keep the sales floor area clean and organized at all times Janitor
Quince Nursing and Rehabilitation Center, LLC-Memphis, TN July 2021 to November 2022
• Clean the interior of buildings including floors, carpet, rugs, windows and walls
• Disinfect commonly used items like desks, door handles, office tools and phones
• Maintain cleaning inventory, placing orders for new products when needed
• Maintain outdoor grounds, cut grass and trim bushes
• Remove debris and snow from sidewalks
• Replace air filters and maintain HVAC systems
• Empty trash and recycling bins
• Stock and maintain supply rooms
• Perform minor repairs on machinery, equipment and tools
• Vacuum, sweep and mop floors
• Clean and maintain restrooms
• Washing and clean windows and mirrors
• Notify supervisors of unsafe conditions
• Operate floor scrubbers and other equipment
• Dust furniture and fixtures
Call Center Representative
Ashley Furniture HomeStore-Memphis, TN
June 2021 to August 2022
• Answering multiple phone calls
• Handling accounts
• Customer service
• Working on computers
• Answering multiple messages and emails
Medical Biller and Coder/ Research Agent
YourBiz Webdesign / CenCal Webdesign-Santa Maria, CA July 2021 to February 2022
• Research for medical insurance and medical needs.
• Billing and coding as needed.
• Worked on website getting medical information as needed on the website.
• Operated meetings on zoom.
• Worked with quick books
• Design part of website
• Worked with Microsoft Word
• Organize files in alphabetical order or numerical order
• Worked from home
Dietary Aide
Quince Nursing and Rehabilitation Center, LLC-Memphis, TN November 2020 to July 2021
• Organize and adjust tables for dining areas, paying special attention to cleanliness and ease of use
• Assist team members with preparing and cooking meals for the facility
• Deliver meals and food trays to patients at predetermined times
• Remove plates and serve ware upon the completion of a patient finishing their meal
• Discard trash and remove waste after scheduled dining hall times
• Maintain clean and orderly food stations for buffets and special events
• Monitor pantry stock and inform management of items running low and in need or re-ordering
• Assist kitchen manager in creating menus within the budget and requirements of patients Brand Ambassador/Sales Associate
Old Navy-Memphis, TN
June 2020 to June 2021
• Develop social media strategies to include constantly changing metrics and responses to client engagements
• Develop product marketing campaigns for clients
• Track and measure conversion rates, engagements and other key metrics for campaigns; adjust as needed to maintain high conversion rates
• Create website content including blogs which will attract new clients while growing our expertise in our social media spaces
• Advise clients about content marketing campaigns and product positioning
• Assist clients by creating social media accounts and providing content as needed
• Operating cash registers.
• Increasing in store sales.
• Maintaining sales floor appearance.
• Cross-selling products.
• Directing customers to merchandise.
Amazon Fulfillment Associate
Amazon-Memphis, TN
August 2019 to January 2020
• Offloading delivery trucks transporting merchandise into the warehouse.
• Arranging incoming deliveries in designated storage areas.
• Performing warehouse duties using pallet jacks, cherry pickers, and forklifts.
• Reading and deciphering work orders.
• Locating and extracting merchandise from shelves and storage areas.
• Confirming merchandise information matches that of the work order.
• Inspecting the merchandise for damage, flaws, and irregularities.
• Packing the merchandise for delivery.
• Transporting the packed items to the delivery trucks.
• Finalizing the work order and updating the database.
• Adhering to state health and safety practices.
Caregiver
Self Employed
August 2012 to June 2017
Responsible With Assisting The Elderly With Daily Activities.
* Prepared & Served Meals
* Maintained The Residents' Records Daily
* Kept Track Of Residents Medicine Intake Etc.
* Cleaned Their Living Spaces & Did Laundry
* Followed Proper Procedures & Case Of An Emergency Education
Associate's degree in Healthcare Administration
Colorado Technical University-Online - Colorado Springs, CO October 2021 to June 2023
Associates Degree in Medical Billing & Coding
Laurus College - Santa Maria, CA
November 2018 to November 2020
Diploma
Central High School
May 2012
Skills
• CPT Coding (2yrs)
• Retail sales
• Medical Office Experience
• Resident's rights
• Childcare
• ICD-10 (2ys)
• CMS 1500 Form & EOB
• Medical Records
• ICD Coding
• Insurance Verification
• Cordova
• Triage
• Intake
• Anatomy Knowledge
• Windows
• Web Design
• Medical Coding
• Medicare (3yrs)
• Manufacturing
• Clerical Experience
• EMR Systems
• Experience Administering Injections
• Meal Preparation
• QuickBooks
• Organized
• Workday
• Home care
• Medical Billing
• Microsoft Office
• Cashiering
• Customer support
• 10 Key/Data Entry
• Filing
• Cash handling
• Google Docs
• Transcription
• Typing
• Pain management
• Documentation review
• Human resources
• Stocking
• Medical Scheduling
• Logistics
• Communication skills
• Medical Terminology
• Patient Care
• HIPPA
• Laundry
• Computer networking
• ICD-9
• 45 Wpm
• Dietary Aide Experience
• Accounts receivable
• Computer skills
• Patient monitoring
• Freight
• Customer service
• Typing
• Computer networking
• Windows
• Telecommunication
• Conflict management
• Clerical experience
• Hospitality
• Mobile devices
• Security
• Analysis skills
• Filing
Certifications and Licenses
Medical Billing Certification
Guard Card
Assessments
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Building relationships for childcare providers — Proficient February 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Medical terminology — Proficient
May 2023
Understanding and using medical terminology
Full results: Proficient
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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