Sr. Business Analyst

SYED ABDUL RAHMAN

Kitchener, Ontario +1-226-***-**** Email: ************@*****.***

SUMMARY

* ***** ** *****-******** experience in Insurance, Banking, Telecom, and Retail, specializing in business analysis, project management, data analytics, and process optimization.

Strong knowledge of SDLC phases with expertise in requirements elicitation, feasibility studies, GAP analysis, BRD/FRD development, and user story creation.

Proven ability to bridge business and IT, translating strategic objectives into actionable technical requirements and system enhancements.

Skilled in process mapping, workflow design, and UML modeling using Visio and Lucidchart.

Proficient in Agile/Scrum with experience in JAD sessions, UAT, SIT, and defect management to ensure high-quality software delivery.

Tools: Jira, Confluence, MS Office Suite, MS Project, Visio, Lucidchart.

EXPERIENCE

SENIOR BUSINESS ANALYST BELL JUL 2023-PRESENT

Planned and coordinated data migration efforts by tracking tasks and schedule dependencies to ensure timely delivery.

Elicited and documented system requirements through stakeholder interviews, process analysis, and collaboration with clients.

Developed and maintained BRDs, process flows, and user stories in Jira/Confluence, ensuring seamless communication between business and development teams.

Facilitated sprint retrospectives to identify obstacles and implement process improvements for future sprints.

Streamlined testing processes by creating UAT checklists, test plans, and user manuals to ensure thorough validation.

Collaborated with stakeholders to define product features, assess change requests, and translate requirements into technical specifications.

Modeled business processes using UML, sequence diagrams, and activity diagrams to improve system design clarity.

BUSINESS ANALYST TD BANK AUG 2021-JUN 2023

Gathered, analyzed, and documented business requirements for digital mortgage platform enhancements, ensuring alignment with compliance, security, and operational standards.

Collaborated with product owners, developers, and QA teams to translate business needs into functional specifications and user stories in Jira/Confluence.

Facilitated requirements workshops and stakeholder interviews, improving clarity and reducing rework in development cycles.

Supported User Acceptance Testing (UAT) by creating test cases, tracking defects, and validating resolutions prior to release.

Prepared process flow diagrams and gap analyses to identify improvement opportunities in existing banking processes.

Monitored post-implementation performance metrics to ensure successful adoption of new features and processes.

Maintained documentation and change logs in compliance with regulatory and audit requirements.

BUSINESS ANALYST BEST BUY JAN 2020-JUL 2021

Collected and analyzed business requirements for retail operations, e-commerce, and supply chain initiatives, ensuring solutions aligned with business goals and customer needs.

Facilitated backlog refinement and sprint planning sessions to support development teams in user story estimation and prioritization

Led AS-IS to TO-BE process analysis by planning, collecting, and validating detailed business requirements

Supported reporting and analytics requests, enabling management to make data-driven decisions on sales and inventory strategies.

Partnered with business stakeholders to identify process inefficiencies, analyze pain points, and recommend improvement solutions

Analyzed existing business processes, identified gaps, and evaluated operations to develop actionable recommendations for leadership

Junior business analyst COOPERATORS INSURANCE Oct 2019-dec 2020

Assisted in requirements gathering for insurance policy administration and claims processing enhancements.

Documented business processes and maintained BRDs and process flow diagrams under senior analyst guidance.

Supported User Acceptance Testing (UAT) by executing test cases, logging defects, and verifying issue resolution.

Coordinated with underwriters, claims specialists, and IT teams to ensure accurate translation of business needs into technical solutions.

Prepared weekly status updates and maintained project documentation for compliance and audit readiness.

Participated in team workshops and stakeholder meetings, enhancing understanding of business workflows and regulatory requirements.

Education & Certification

Bachelor of Arts, Allama Iqbal University, Pakistan

Lean Six Sigma (White & Yellow Belt Certified)

Entry Certificate Business Analysis, IIBA

Contact this candidate