Mechanical Engineer Inventory Management

Full Name: Bernard Filbert Nairobi Upina

Basic Information:

• Birth Date: February 24, 1991.

• Nationality: Tanzanian

• Place of Birth: Katavi Region, Tanzania

• Email: ************@*****.***

• Country of Residence: Tanzania

• Cell Phone: +255*********

Certifications & Licenses:

Certified Professional Mechanical Engineer(T)-PE8913 Key Competences:

1. Maintenance Management (Planning, Scheduling, Execution and Evaluation) 2. Team Management

3. Workshop Technology

4. Automotive Systems

5. Troubleshooting and Diagnosis

6. Technical Training

7. Effective Written and Verbal Communication

8. Financial Management

9. Data Analysis and Technical Reporting

10. Customer Service and Product Support

Working Software:

1. SAP Business One

2. Computerized Maintenance Management Systems (CMMS) 3. Sales Force

4. Microsoft Dynamics 365 Business Central

5. Microsoft Office (Excel, Word, Power point, Outlook, Microsoft Project) 6. Solidworks

Education:

1. B.Eng. in Mechanical Engineering-Dar es Salaam Institute of Technology (DIT)

(2015 – 2019)

2. Advanced Certificate of Secondary Education (ACSE)-Tabora Boys’ High School Combination: Physics, Chemistry & Advanced Mathematics (PCM)

(2012-2014)

3. Certificate of Secondary Education (CSE)-Ifunda Technical School Subjects: Workshop Technology, Fitter Mechanics, Vehicle Mechanics, Engineering Sciences, Mathematics, Chemistry, Biology, English Language, Civics

(2008-2011)

Work Experience:

1. After Sale Services Manager at Agricom Africa Limited (January 2024 to Date) Parts Function:

• Prepare parts demand forecasting and parts sales projection in-line with the units in operation and seasonality

• Preparation and implementation of the Annual Parts Ordering Plan to ensure a constant availability of Fast-Moving Parts at above 80% of the requirement, Moderately Moving Parts between 50% to 60% of the requirement, Obsolete rate at below 20% of the total value.

• Maintaining Spare Parts Profit Margin by 40% for each sale through proper Pricing strategy

• Recruiting and onboarding active Spare Parts Stockists

• Planning, execution and evaluation of Parts Sales Campaigns across all Territories

• Analysis and evaluation of Return On Investment for Spare Parts business

• Parts business competition analysis

• Parts inventory management

Services Function:

• Building and maintaining positive relationships with clients and addressing their concerns and feedback

• Conducting a Gap Analysis to identify areas for improvement, developing strategies, and implementing changes to enhance service quality and customer satisfaction.

• Formulating and implementing service standards, procedures, and policies.

• Investigating and resolving customer issues and complaints, and implementing corrective actions.

• Developing and implementing service strategies in-line with business objectives.

• Maintaining clear and effective communication with customers, team members, and other departments.

• Equipment Warranty Management

• Quality Assurance and Control for both the newly received products, in-stock products and the in-operation products.

• Frequent product performance evaluation for all the models of the products in operations, aiming at checking both critical technical challenges and functional efficiency.

• Designing, developing and conducting trainings on Installation, Operation and Preventive Maintenance for Operators, Road-Side Technicians and Internal Technical team members.

• Designing, developing and conducting trainings on Products Knowledge for both Dealers, Agents and Internal Sales team members.

• Tracking key metrics, analyzing data, and reporting on service performance. New Product Introduction (NPI):

• Work with suppliers in development and implementation of the Compatibility Test for the newly introduced product.

• Compatibility test data collection.

• Compatibility test data analysis.

• Identification and suggestion of area for improvements, if any, based on test results, before fully launching the product to the market.

• Development, implementation and evaluation of promotion demonstration for smooth introduction of the new product to the market.

Tenders:

• Working for technical specifications provided in the tender document and advising the management accordingly on the right products that fits tender requirements.

• Conducting internal quality & specification checks and other preparations for the received tender products, aiming at making products ready for inspection by designated client representatives.

• On-site tender equipment installations.

• On-site user training.

• Daily equipment management.

Team Management:

• Setting and monitoring the measurable and realistic KPIs for the Parts & Services team members. Finance:

• Setting the Annual Department Budget

• Implementing the cost optimization initiatives, aiming at lowering operational costs while quality is kept uncompromised.

2. Branch Manager at Agricom Africa Limited (May 2023 to December 2024) Operations:

• Managed all day-to-day operations of the Branch business including: Sales, Parts & Service, Warehousing & Logistics, general operations, marketing activities within branch and administrative tasks whilst following the adjudicated plans.

• Formulated and executed short term and long-term plans of the branch and in line with the strategic and business plan goals for the territory.

• Spearheaded the incorporation of effective communication strategies among the team.

• Established processes in line with the company policies and the execution of operations in the most efficient and lean manner possible to realize performance.

• Improved sales performance, customer service and minimize turnaround time by collaborating with Territory Manager, Parts & Service Manager and Sales & Marketing Manager.

• Maintained and administered good relationship with key stakeholders that neighbors our branch, including financial institutions, vocational training institutions, agents (existing and potential) and government authorities.

• Improved customer satisfaction levels through a proper capacity building of the team and daily tracking of customer feedback.

• Ensured that the branch is compliant with policies, legal standards and statutory requirements including Health & Safety.

• Ensured high understanding of product, and parts sourcing & distribution whilst streamlining the communication around stock arrival to better pre-sell as well as stock rotation Financials and Budgets:

• Oversaw the financial performance of the branch including revenues and expenses to ensure return on investment.

Team Management:

• Evaluated performance of all the staff at the branch to determine productivity and areas of improvement on monthly basis.

• Championed the company culture by instilling the company values to subordinate, including driving high standards of safety, leadership, responsibility, accountability, system usage and continual improvement of all employees.

• Conducted team training on business process flows & SOPs

• Maintained subordinates discipline including; theft, performance and other general matters. Business Growth

• Conducted branch business analysis and propose initiatives to increase our market share or business opportunities whilst minimizing financial risk for the company.

• Developed new businesses within the region(s) by acquiring new customers and various projects.

• Built and proposed initiatives to build community brand recognition around the territory.

• Proposed procedures to be enforced or new revenue generating activities or expansion of facilities in order to contribute to the Business and Strategic Plans. 3. Parts and Services Supervisor at Agricom Africa Ltd (June 2020 to April 2023)

• Ensured repair and service of all the machinery within warranty and non-warranted service are properly done. Plan the maintenance work in advance so that the service work can be conducted in a fast pace

• Ensured repair and service of all the machinery within warranty and non-warranted service are properly done

• Planed the maintenance work in advance so that the service work could be conducted in a fast pace

• Produced detailed reports and kept records on all the work that is done on each machine

• Liaised with stock controller to ensure that spare parts are available

• Kept records of service inventory of all machines

• Supervised Installation of new machines and ensured PDI is done in all machine prior hand-over to the customer

• Provided technical assistance to all branch technicians

• Developed and implemented test procedures after service being carried out

• Worked closely with suppliers and other stake holders

• Supervised and managed performance of territory technical team, stockiests and road side technicians

• Liaised with Suppliers for all Technical issues / Timely updated Warranty claims with Suppliers

/ Timely update Service concerns with Suppliers

• Ensured achievement of target for sales of parts and services in a territory

• Generated sales leads and closed sales deals by implementing relevant initiatives to support business goals achievement

• Assisted in the parts pricing policies implementation and provided inputs to senior management

• Assisted in promoting and merchandising parts and accessories in conjunction with the parts availability status

• Maintained an accurate and effective parts inventory control system that included a perpetual and/or quarterly, semi-annually, annual physical inventory count and proper counter procedures.

• Maximized use of all order discount programs to achieve management stock order goals. 4. After Sale Support Engineer at Apollo Heavy Equipment Ltd (August 2019 to June 2020)

• Proactively manage an account base of 50 to 80 customers in an assigned territory.

• Apply good time and territory management practices while implementing a coverage plan.

• Perform basic machine inspections to generate opportunity for customer interaction and sales

• Follow up on sales leads.

• Prospect for new customers and new parts/service revenue sources.

• Build collaborative relationships and ensure business integrity is maintained

• Employ a “consultative selling” approach to identify and manage customer expectations

• Keep customers informed of parts order and service work status

• Sell parts, service, condition monitoring, Preventive Maintenance (PM) products, customer support agreements (CSAs), and other services to customers within a specified territory.

• Counsel customers regarding equipment management solutions (EMS/Dynalink) to affect lowest owning and operating costs.

• Negotiate win-win outcomes to customer issues

• Maintain accurate customer equipment information in the reporting system

• Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the Dealership

• Report competitive parts, service, and machine information and activity

• Provide input/information into planning and budgeting process

• Support new product introduction (NPI)

• Understand parts, service, and machine performance literature and how to use the Service Information System (SIS)

• Prepare quotes, sales contracts, and related paperwork necessary to close a deal Referees:

Name: Peter Temu Name: Philipo William Kulaya

Company: Agricom Africa Limited Company: Reliance Group Limited Designation: Territory Manager Designation: Technical and Ops Manager Phone: +255-********* Phone: +255-*********

Name: Alex Duffar Arias Name: Gideon Hebron

Company: Same Deutz Fahr Group (SDF Group) Company: Honda Tanzania Designation: Regional General Manager-Sub Saharan Africa Designation: After-Sale Services Manager Phone: +255-********* Phone: +255-*********

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