Administration Assistant Administrative Services
Resume:
JAMES HILTON DAY JR.
Upper Marlboro, MD 20774
*.*********@*****.***
CAREER OBJECTIVE: Accomplished and analytical professional with more than 20 years of comprehensive experience in both government and private sector environments, specializing in fleet operations, program analysis, contracting and procurement, transportation logistics, and healthcare. Seeking further career advancement where a diverse management and administrative background, as well as proven technical, oral, and written expertise can be utilized within a professional work environment.
Core Competencies: Category Management, Fleet Management, Strategic Sourcing, Contract Negotiation, Supplier Performance Management, Spend Analysis, Vendor Management, Pre-Award & Post- Award Functions, Source Selection, FAR Compliance, RFP/RFQ Development, and Contract Closeout, and Stakeholder Presentations.
SUMMARY OF PROFESSIONAL EXPERIENCE:
U.S DEPARTMENT OF AGRICULTURE: Washington, DC May 2021 to Present MANAGEMENT AND PROGRAM ANALYST for the Farm Production and Conservation (FPAC) Business Center: Washington, DC (40 hours per week) May 2021 to Present
• Provide reviews and analyses of FPAC functions/programs for a fleet of over 12,000 agency highway vehicles and individual property farm equipment.
• Conduct detailed spend analysis across 12,000 assets to identify cost-saving opportunities, monitor supplier performance, and ensure policy compliance.
• Utilize program plans, operating budgets, and communication with State office representatives to determine the continued effectiveness of plans, programs, and policies impacting on those missions.
• Manage monthly audits of the Wright Express (WEX) and Citibank Credit Card Transaction Reports to maintain efficient receipt retention in the Vehicle Management Tool (VMT).
• Serve as Subject Matter Expert (SME) for the WEX and Citibank Systems as it relates to transaction management, credit card renewal and overall system updates as it relates to the fleet card program.
• Participate in planning sessions and discussions with stakeholders for innovative ways to improve assigned programs and innovative programs, while continually developing new or modified programs and management policies, regulations, goals, or objectives to determine if changes in policy or precedents are required.
• Prepare and present weekly briefings that include information about the fleet card metrics and fleet audit reports to include fleet card usage, audit findings and trends.
• Working in the Federal Motor Vehicle Registration System (FMVRS), Federal Fleet Management System (FedFMS), and GSA Drive Thru for vehicles and equipment data and reports. INTEGRATED LOGISTICS SERVICES, LLC: Greenbelt, MD December 2020 to May 2021 FLEET MANAGER at US Department of Agriculture (Contractor): Washington, DC
• Provided recommended updates to the Agency’s Fleet Management Plan for over 12,000 agency highway vehicles and individual property equipment.
• Collected, reviewed, and edited Agency Federal Automotive Statistical Tool (FAST) data.
• Prepared and presented monthly briefings that include information about the fleet, fleet card metrics and fleet audits, while analyzing those findings in a report to include fleet card use audit findings and trends.
• Assisted with the Agency’s Vehicle Allocation Methodology (VAM) process and helping to execute the recommendations of the VAM.
• Worked in the Federal Motor Vehicle Registration System (FMVRS), Federal Fleet Management System (FedFMS), and GSA Drive Thru for vehicles and equipment data and reports. OFFICE OF THE STATE SUPERINTENDENT OF EDUCATION: WDC June 2015 to Oct. 2020 MANAGEMENT ANALYST at the Division of Student Transportation Aug. 2017 to Oct. 2020
• Directed end-to-end category management for a $9M+ transportation services portfolio, encompassing over 700 assets and multiple suppliers.
• Served as Contract Administrator for the fleet management and contracting & procurement sections to ensure regulations were followed in accordance with Federal and State Acquisition Regulations.
• Created standard operating procedures (SOP), statement of work (SOW), vendor specifications, and market research analysis to update new and existing departmental policies and procedures.
• Verified over $9 million in fleet vendor invoices, ensuring payment schedules to vendors were met within satisfactory time limits.
• Managed pre-award and source selection processes, including RFP development, market research, proposal evaluation, supplier selection, and contract award for a $5M capital equipment acquisition.
• Performed FASTER Web system training for all fleet management specialists, transportation assistants and auto mechanics.
SUPERVISORY FLEET MANAGEMENT SPECIALIST: June 2015 to August 2017
• Supervised all Fleet Management Specialists at four locations while overseeing the repair and upkeep of 600+ school buses for student transportation.
• Provided superior customer service by facilitating the maintenance schedules, daily and weekly fleet management reports, and vehicle pick-ups from automotive vendors in a timely fashion.
• Approved/denied all vendor automotive estimates and negotiated suitable alternatives for automotive repairs.
• Managed the retirement and disposal of all retired school buses.
• Initiated requests for necessary vendor credits or reimbursements while maintaining a database for all vendor documentation and transactions.
CACI INTERNATIONAL: Chantilly, VA August 2013 to February 2015 COMMUNICATIONS SPECIALIST II at the Department of State (Contractor): Washington, DC
• Created initial communications material for key stakeholders prior to deploying communications to the larger organization.
• Created tailored action plans for individual leaders, Conduct Audience and Message Analysis and develop and execute Change Management Work Plan.
• Work with target audiences and stakeholder groups during change management projects.
• Collaborate with team members to assist in drafting communications related to system changes.
• Assisted Administrative support for OCM activities, including scheduling and reporting. AR SERVICES: Alexandria, VA October 2012 to July 2013 MAIL & EXPRESS MANAGEMENT SPECIALIST at DEFENSE THREAT REDUCTION AGENCY
(Contractor): Fort Belvoir, VA October 2012 to May 2013
• Screened all incoming freight, commercial express, mail, and materials for contraband and dangerous materials via radiological equipment and other security methods as determined by the agency security office.
• Recorded, reviewed, reconciled, and validated financial shipping transactions and associated statements and researches and reconciles statements daily. Assists agency employees to correctly prepare for production/special mailings to include type/format of mailing.
• Managed specialized reports, maintained staff appointments through Microsoft Outlook, tracked and maintained travel requests and action items in accordance with office protocol.
• Prepared responses to audits conducted by General Services Administration (GSA), DOD, the USPS, Military Postal Service Agency (MPSA), or agency, to include but not limited to planning, coordinating, preparing materials, making presentations, conducting tours or operational capability demonstrations, and follow-up requirements based on audits, reviews, inspections, or visits.
1ST CHOICE STAFFING AGENCY: Silver Spring, MD August 2011 to October 2012 HUMAN RESOURCE ASSISTANT at US NAVAL RESEARCH LABORATORY
(Contractor): Washington, DC February 2012 to October 2012
• Manage incoming and outgoing mail to make sure all security documents and employee packets have met their destination in a timely fashion.
• Created specialized reports, maintain staff appointments through Microsoft Outlook, tracked travel requests and action items in accordance with office protocol.
• Processed new employees and employees transfer check-in packets as well as id badges requests to prepare incoming employees for orientation to their prospective departments.
• Screened telephone calls as well as walk in visitors to make sure they are sent to the appropriate staff.
• Reviewed security paperwork as well as proofreading standard order of operations (SOP) documents to verify all appropriate information has been included in employment folders while informing the necessary departments of what additional information is required.
• Worked on special projects related to HR policy and procedure, maintain service requests reports, and prepare specialized briefings for new employee orientation. MARKETING COMMUNICATIONS ASSISTANT at US NAVAL RESEARCH LABORATORY:
(Contractor): Washington, DC August 2011 to February 2012
• Received and managed the service request from employees regarding building maintenance while delegating those requests to the proper department.
• Screened telephone calls as well as walk in visitors to make sure they are sent to the appropriate staff.
• Managed incoming and outgoing mail to ensure packages meet their destination in a timely fashion.
• Prepared human resource paperwork for ID badges/VIP requests. STRATEGIC STAFFING SOLUTIONS EMPLOYMENT AGENCY: Richmond, VA MANAGEMENT ANALYST at CAPITAL ONE BANK March 2011 to August 2011
(Contractor): Mclean, VA
• Assisted the sales director and manager with day-to-day support with reviewing documentation as well as providing quality service with documentation on assigned projects.
• Displayed project management techniques to monitor assigned projects and request status for individual workload to ensure product deliverables are of high quality and completed within the scheduled time limit.
• Attended group meetings for sales and marketing projects to aid in creating new business specifications for testing as well as working on individual software design projects.
• Prepared project specific documents using PowerPoint, Excel, and Microsoft Word to create, track and distribute results of project build updates. CAREFIRST BLUE CROSS BLUE SHIELD: Washington, DC April 1995 to Jan. 2011 BUSINESS ANALYST: April 2008 to Jan. 2011
• Interpreted business and customer service needs and issues relate to Facets 4.51 System.
• Transported group benefits from Facets 4.31 to Facets 4.51 by coding the system and following the TriZetto guidelines in order make sure enhancements have been successfully transferred.
• Provided product audits on product ids to serve as quality review to ensure benefits have been added correctly while also meeting the assignment deadlines. Troubleshot system problems and identify any technical errors, work with appropriate groups to use oral communication to resolve claim inquiries and product build updates. ACCOUNT SERVICE REPRESENTATIVE: April 2006 to April 2008
• Provided day-to-day support to client group benefits administrator contacts while providing quality service to the account manager of assigned accounts.
• Facilitated the processing of extra contractual requests from assigned accounts to improve account retention.
• Provided the sales department with benefit interpretive support and attend account open enrollment meetings to assist contract growth and renewals.
• Assisted with training and provide updates to members and provide associates for policy updates and/or benefit changes that will have a direct impact on the department. CONTRACT SPECIALIST II: Feb. 2003 to April 2006
• Wrote account specific contracts for DC Self-Insured ASO accounts.
• Responded to contract language inquiries from Case Management, member and provider service, sales, underwriting and account implementation.
• Audited Self-Insured Request for Proposal (RFP) contracts and benefit guides for accuracy.
• Reviewed and approve pre-sale promotional material and request for proposals. MANAGEMENT ANALYST: Jan. 2000 to Feb. 2003
• Perform quarterly systems testing and training on system improvements to the operational database and document results.
• Develop and maintain standard operating procedures for the Federal Employee Program (FEP) Policies and Procedures to better enhance the quality of service provided by the FEP Operations Center.
• Serve as liaison between the Enrollment Business Section and other FEPOC Departments, FEP Director’s Office (FEPDO) and Local FEP Plans for special requests and projects requiring timely resolution.
• Conduct continuous training for full-service representatives, quality reviewers, processors, and reconciliation specialist on enhancements to the Enrollment and Claims systems. CALL CENTER ENROLLMENT SUPERVISOR: April 1995 to Jan. 2000
• Supervised a Call Center staff of 15 Full-Service Representatives for the Blue Cross and Blue Shield Federal Employee Program.
• Trained Information Assistants and Correspondent Analysts on document policies/procedures as they pertain to enrollments and claims processing.
• Prepared written performance plans as well as corrective action plans for staff on a quarterly basis to ensure employee growth.
• Served as liaison between the Office of Personnel Management (OPM), Federal Employee Agencies and other Blue Cross and Blue Shield Plans to maintain eligibility for federal employees nationwide.
COMPUTER SKILLS AND APPLICATIONS
Core Competencies: Category Management, Fleet Management, Strategic Sourcing, Contract Negotiation, Supplier Performance Management, Spend Analysis, Vendor Management, and Stakeholder Presentations. Operating Systems: Proficient in Microsoft Office 365 Products: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Office Word, Teams, Federal Automotive Statistical Tool (FAST), Wright Express (WEX), Citibank Credit Card System, Vehicle Management Tool (VMT), QuickBase, Federal Motor Vehicle Registration System (FMVRS), Federal Fleet Management System (FedFMS), SharePoint and GSA Drive Thru, Typing Proficiency; 40+ WPM, Windows, Visio, Information Mapping, FACETS 4.51 Table based systems & Document Direct. EDUCATION
• Bachelor of Science Degree in Communications, Millersville University of Pennsylvania – 1990 SECURITY CLEARANCES
• Tier 2 Public Trust, favorably adjudicated on February 24, 2023. (Active)
• Top Secret Clearance (Inactive)
GROUPS AND AFFILIATIONS
• Alpha Phi Alpha Fraternity, Inc.
• GSA Federal Fleet Manager Certification
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