Customer Service Call Center

Jennifer Pollock

Cache, Ok 580-***-**** **********@******.***

Objective

A highly motivated and customer-focused professional seeking a remote customer service position to utilize strong communication and problem-solving skills to enhance customer satisfaction and contribute to company success.

Experience

Comanche Cache Casino 2024-2025

Create, Print, and Re-print cards for guest by uploading players ID cards

Verify and update players personal information

Scan tickets and provide players with the exact payout amounts

Make correct change in money bills for players as needed

Comanche Red River Hotel Casino 2022-2024

Clean hotel rooms after guest check out

Vacuum, Mop, Steam Clean, floors and furniture

Follows a cleaning checklist

Report all maintenance issues in the hotel rooms or lobby

La Quinta Inn & Suites 2019-2021

Checking in and out each hotel guest and night auditing

Resolve guest complaints during shifts.

Verifies daily start up cash and balances cash at the end of each daily shift

Assist guest with any questions regarding the hotel and the surrounding local area

American Red Cross- Call Center 2017-2017

Answer telephone calls from people calling for help with a natural disaster relief started

Collects appropriate information for what is needed for soldiers leave

Provides direction, assistance and or information to ensure patience satisfaction

Reynold’s Army Hospital 2007-2010

Organize weekly schedules for physicians, and track all appointments and meetings throughout the Wounded Warrior Transition Unit Clinic

Greet, Check-in, verify, and update demographics for all patients coming into the clinic

Cross trained and provided back up for the referral Management office when needed

Assurant Solutions 2007-2007

Manage quality communication, customer service and product representation for new hires over the phone

Create daily, weekly, and monthly reports for other supervisors and managers

Conduct weekly live listening sessions for managers and clients

Assurant Solutions 2002-2006

Answer calls from customers regarding charges on their credit card bill

Mentor peers helping with retention levels and call flow

Investigate and resolve customer complaints while being empathic

Top seller 2 quarters in a row in 2005

Education

University of Phoenix Online 2023 to Current

Major: Business with a Human Resource Management Certificate

Vernon Jr College, TX 2001 -2002

Major: General Education

Skills & Abilities

Problem solving

Communication

Leadership

Computer Data Entry (8 years)

Quality Assurance

Guest Services

Cash Handling

Customer Service

Front Desk

Multi-taking

Contact this candidate