Private Investigator Claims Adjuster

Robert W. Harrison

Baton Rouge, Louisiana

225-***-**** **************@*****.***

SUMMARY

Established leader with over 10 years of team leadership, investigations, operations and administrative management. Results driven, data led, self-motivated, consistently recognized for recruiting, training and leadership skills. Excellent communicator and highly adaptable to shifting priorities to meet operational needs. SKILLS

Top Secret/SCI Clearance-Active

Property Claims Adjuster Licensed (Louisiana)

Xactimate & Claim Management Trained

Private Investigator Licensed (Louisiana)

National Crime Information Center/NLETS/LLETS

Thomson Reuters Clear Database/Accurint/Transunion/TLO

Microsoft Office: Word, Excel, PowerPoint, OneNote, Access & Outlook

United States Navy Veteran

Education:

Masters of Arts Industrial–Organizational Psychology Chicago School of Psychology, Chicago, IL Bachelors of Arts Criminal Justice/Organizational Leadership Charter Oak College, New Britain, CT Certification Interviewing & Interrogation Techniques John E. Reid & Associates, Inc. Professional Experience:

ISG Value, Inc. (Licensed Private Investigator) November 2022 – Present McCoy Investigations, LLC (Licensed Private Investigator) November 2024 – Present Private Investigator Surveillance/SIU

Conducting real-time independent surveillance/covert surveillance for insurance, worker's compensation, auto, liability and SIU investigations

Obtaining recorded and written statements, compiling high quality, detailed reports on investigations

Retrieving documents/materials, procuring notarized affidavits

Conducting unannounced visits, neighborhood and witness canvassing CACI, Inc.-Defense Counterintelligence and Security Agency (TS Clearance) May 2024 – October 2024 Contract Background Investigator

Conducting highly detailed background investigations for the purpose of determining employment suitability of persons who require access to Sensitive or Classified U.S. Government information.

The predominant casework is in support of the Defense Counterintelligence and Security Agency

(DCSA), with additional casework for other contracts assigned based on business need.

Conducting face-to-face interviews with the Subject and additional reference sources to include neighbors, employers, friends, and family. Performing record searches at police agencies, courthouses, educational and financial institutions and medical/mental health facilities.

Detailed, comprehensive reporting for all obtained information in a clear and concise report on an issued government computer system.

UnitedHealthcare /Dexian-DISYS November 2023 – April 2024 Senior Investigator

Develops and deploys effective and efficient investigative strategy for highly complex cases of fraud, waste, abuse and error

Collaborates with all business levels regarding protection of corporate interests, liability reduction and risk mitigation concerning fraud, waste, abuse and error

Fact-based fraud investigations across a multitude of cases using investigative methods which include but not limited to technical data analysis, research and in person interviews

Ensure compliance of applicable federal/state regulations and contractual obligations, SME for state- specific program regulatory compliance

Coordinates with appropriate state/federal government and non-governmental partners regarding fraud, waste, abuse and error within the health care industry Peraton, Inc.-Defense Counterintelligence and Security Agency (TS Clearance) January 2023 - September 2023 Field Investigator

Conducting highly detailed background investigations for the purpose of determining employment suitability of persons who require access to Sensitive or Classified U.S. Government information.

The predominant casework is in support of the Defense Counterintelligence and Security Agency

(DCSA), with additional casework for other contracts assigned based on business need.

Conducting face-to-face interviews with the Subject and additional reference sources to include neighbors, employers, friends, and family. Performing record searches at police agencies, courthouses, educational and financial institutions and medical/mental health facilities.

Detailed, comprehensive reporting for all obtained information in a clear and concise report on an issued government computer system.

Baton Rouge-East Baton Rouge/South Central Planning & Development September 2022-December 2022 Neighborhood Revitalization/Blight Enforcement Manager

Developed and managed processes to abate of all forms of blight within the City of Baton Rouge/East Baton Rouge Parish.

Managed staff of 12 City-Parish administrators for the purpose of reporting and resolving blight concerns.

Built critical partnerships with City-Parish operations, City-Parish Code Enforcement, Department of Public Works/Maintenance, City-Parish Department of Development, Parish Attorney's Office, City- Parish task forces and numerous blight-focused community organizations.

Developed Key Performance Indicators and tracking reports to measure department productivity.

Coordinated contract bids, assignments and project reporting for 6 contracted agencies for blight abatement.

Louisiana Attorney Disciplinary Board-State of Louisiana September 2016-September 2022 Office of Disciplinary Counsel

Senior Supervising Investigator

Recruited, trained and managed the Investigations Division for the Office of the Disciplinary Counsel.

Responsible for the investigations of approximately 3,000 annual complaints focusing on attorney ethical misconduct.

Conducted and trained investigations team to research cases, locate subjects/skip tracing, conduct in person/phone interviews, serve subpoenas, conduct surveillance, conduct financial records research and conduct detailed comprehensive background investigations.

Served as the Louisiana State Police /National Insurance Investigations-SIU liaison for the State Bar Association/Disciplinary Board.

Robison Group- Baton Rouge, LA April 2015-September 2016 Worker's Compensation/SIU Investigator

Licensed in both Louisiana and Texas, conducted over 200 surveillance investigations for worker's compensation and liability claims/Special Investigations Unit.

Conducted in person interviews on over 12 claimants and witnesses, as well as scene investigations and area canvassing.

Composed detailed reports, with photo and video documentation for claims in a timely manner.

Made safe, sound judgments with no oversight and provides excellent communication throughout the investigations.

Staples Inc. – Southington, CT October 2014-April 2015 Sales & Operations Manager (Assistant General Manager)

Achieved technology sales increases by approximately 300% moving our rank from the 12th performing store to the Top performing store within 120 days which was maintained throughout time as department leader.

Led team of 14 employees over three separate departments focused on consumer electronics, business supplies, mobile technology and copy & print production services for annual sales in excess of

$3,500,000.

Trained, coached, developed sales team of approximately 25 employees for customer service, sales, operations and logistics.

Target Corp. - Windsor, CT May 2009-October 2014

Executive Team Leader – Logistics / Operations /Senior Team Leader-Sales Senior Protection Leader -Assets Protection/ Safety

As Logistics/Operations Manager, led team of 50 employees for Logistics, Operations, Safety and Facilities Maintenance and Loss Prevention with annual retail sales in excess of $38,000,000

Directly managed and developed team of more than 30 employees to oversee the Logistics, freight flow and Reverse Logistics processes.

Managed Presentation/Pricing team of 6 employees and 3 loss prevention associates.

Supervised sales and operations team of 25 employees with annual retail sales of $31,000,000.

Increased sales and customer loyalty by 12% and specific department sales by 35% over consecutive months / 2% over previous year.

Functioned as district level recruiter for training and developing teams to enhance department sales, customer experience and retail operations. Trained, developed and promoted multiple associates into supervisory positions.

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