Customer Relations D C

PROFESSIONAL SUMMARY

Pamela Dyson

Washington, D.C. 202-***-****

*************@*****.***

Efficiency-focused Customer Relations Specialist with advanced organizational and technical skills. Enhances operations by pursuing ways to improve processes, increase efficiency, and boost engagement with patrons. Well-trained in computer-based systems for managing resources and supporting user research.

Skills

Community Outreach

Patron Support

Collaboration

Microsoft Office Suite

Teamwork

Materials management

Problem-solving

Creative thinking

Customer Relations

Analytical

WORK EXPERIENCE

Amazon Fresh – Washington, D.C. January 2023 - March 27, 2024

Amazon Fresh

Provided warm, personalized assistance to arriving customers, ensuring a positive shopping experience.

Engaged with customers to understand their preferences, offering guidance on product selection and promotions.

Facilitated easy navigation of the store layout, enhancing customer satisfaction.

Assisted in resolving customer inquiries, complaints, and requests with professionalism.

Collaborated with team members to maintain store cleanliness and organization.

Contributed to promotional activities driving customer engagement and sales.

Received consistent positive feedback from customers and management for exceptional service.

Played a pivotal role in improving customer satisfaction scores by exceeding expectations.

Proactively identified opportunities to enhance customer loyalty and repeat business.

America Works – Washington, D.C. November 2018 – January 2019

Administrative Volunteer

Operate multi-line phone systems, answering and transferring calls and taking messages for appropriate parties

Provide administrative support for employees, including copying and filing

Complete outreach mailings to clients assigned to social service programs to encourage them to enroll

Sanford-Brown College – McLean, VA January 2014– August 2019

Library Assistant

Managed library materials and patron registrations at the library circulation desk.

Catalogued, shelved and repaired books to keep materials organized for patron use.

Helped run special engagements supporting library objectives, community outreach initiatives, or special events.

Located library clerical tasks like answering phones and sorting mail to support efficient operations.

Barwood Cab Company – Bethesda, MD January 2004 – November 2005

Customer Service Representative Level 2

Managed inbound and outbound calls to respond to inquiries and resolve concerns.

Answered inbound calls to greet and assist customers with various needs and questions.

Acted as a company ambassador, professionally delivering high level of service and high- quality support to every customer.

Resolved customer inquiries, complaints, and issues while proactively using customer relation techniques to provide solutions.

EDUCATION

Sanford-Brown College – McLean, VA 2012

Associate of Applied Science in Criminal Justice

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