Customer Service Operations Support

ALEJANDRA STABLE

***** ******** **, *****, ** ***76

786-***-**** ***************@*****.***

Bilingual: English & Spanish

Professional Summary

Bilingual administrative and customer service professional with over 10 years of experience in operations support, scheduling, logistics, and real-time monitoring in high-volume environments. Skilled in telecommunication systems, client management, and cross-functional coordination. Proven ability to work independently and communicate effectively in both English and Spanish. Seeking a fully remote position in customer support, virtual assistance, or administrative coordination.

Work Experience

SYKES Latin America – Costa Rica

Capital One Customer Representative, Duty Monitor, RTA, and Duty Supervisor 2004–2007

- Provided customer service for Capital One credit card clients; resolved billing inquiries and managed past-due accounts.

- Monitored real-time adherence and scheduled agent shifts to optimize call center efficiency.

- Created and distributed daily performance reports for supervisors and team managers.

- Oversaw emergency protocols, maintained contact databases, and adjusted skill sets in Avaya system.

AMC, Organizadores de Eventos – Costa Rica

Freelance Logistics Assistant 2003

- Requested quotes, hired suppliers, and provided customer service for high-profile events.

- Assisted with logistics for conferences, seminars, and international events including General Electric and Deloitte & Touche.

- Supervised on-site event assembly and supplier coordination.

Monetary Solutions – Costa Rica

Operations & Customer Service Coordinator 2002

- Processed incoming orders and maintained database records.

- Developed customer contact procedures and coordinated service schedules across offices.

Horizontes Travel Agency – Costa Rica

Research & Development Department Assistant 1998–1999

- Delivered direct customer service and maintained vendor communications.

- Managed daily calendar for department director and supported logistical planning.

Education

Baccalaureate in Architecture, Inter-American University

Skills

- Customer Service Operations Support Remote Team Coordination

- Microsoft Word, Excel, PowerPoint AVAYA TCS RTA Systems

- Bilingual: English & Spanish Telehealth & Remote Readiness Data Entry & Reporting

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