Customer Service Supply Chain
Resume:
Antony Kirima
CONTACTS
*********@*****.***
OBJECTIVE
Utilize all opportunities available, putting into use all the skills and potential to empower and better the organization achieve set goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL
TRAINING
July 2010 – April 2011
Hipora Business Solutions
E.A
Certificate in Loss Control
Service/Retail Supply Chain
January 2008 – April 2009
Kenya Aeronautical College
Certificate Basic Air
Cargo/Dangerous Goods
Regulations
February 2008
PAFOF College of
Information and Technology
Certificate in Computer
Packages.
EDUCATION
BACKGROUND
March 2002 – November
2007
EXPERIENCE
April 2022 – April 2024 COPIA KENYA LIMITED
Control Tower Associate
Supply Chain/Logistics
• Route management via ERP and monitoring efficient last mile deliveries are made
• CTG resolution on all delivered orders
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Managed customer relations through communication and helpful interactions.
• Provided product price information to customers.
• Organized warehouse space and planned layouts to allow for maximum storage capabilities.
• Dispatched orders by due dates to enable on-time delivery to customers.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Documented shipment receiving information in ERP Software.
• Collaborated with other supervisors to maintain smooth interdepartmental communication and operations.
• Verified effective and timely implementation of operational goals by prioritizing tasks.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Trained, scheduled and evaluated Number employees. Igoji Boys’ School
Kenya Certificate Of
Secondary Examination
(K.C.S.E)
January 1994 – November
2002
Igoji Boys’ Boarding School
Kenya Certificate Of Primary
Education (K.C.P.E)
• Directed shipping and receiving of wide range of products daily.
• Improved inventory accuracy by developing and implementing enhanced control systems.
• Resolved shipping discrepancies by coordinating customer and courier communications.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Monitored logistics performance and identified improvement opportunities.
February 2020 - November 2021
JAMBO SHOP LIMITED
Logistics Executive
• Route planning and allocation of shipments to correct trucks
• Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
• Preserved existing fixed assets while issuing recommendations on strategic sourcing, new equipment purchases and process enhancements.
• Increased efficiency by developing cost-effective rates and reducing order processing costs.
• Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contracted couriers.
• Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
• Used Software to coordinate and monitor outgoing and inbound deliveries.
• Researched ideal shipping techniques, routing and carriers to obtain most cost-effective
February 2018 - September 2019
ISON BPO KENYA LIMITED(AIRTEL KENYA)
Customer Service Executive
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer calls and emails to answer questions about products and services.
• Addressed customer account discrepancies and concerns.
• Educated customers on company systems, form completion, and access to services.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolve
August 2010 - July 2017
NAKUMATT HOLDINGS
Loss Control Officer
• Warehouse management and supervision
• Ensure cash handling procedures are adhered to and client policies followed by staff at all times, -Control stock outs and double checking of items received and dispatched
• Receive goods from suppliers and ensuring they match the L.P.O and invoiced properly,, -Dispatching goods from warehouses and proper handling of respective documents
• Ensuring all stamp cages and airlock keys are kept securely and safe
• Making and receiving phone calls to ensure smooth operations
• Ensure all warehouse safety measures are adhered to as per government regulations.
• Conducted searches of individuals, vehicles and premises.
• Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
• Utilized various hand and power tools to secure premises and increase protection.
• Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
• Monitored surveillance cameras and alarm systems to detect suspicious activity.
• Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
• Implemented and maintained loss prevention programs in close collaboration with store management.
• Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
• Learned and adapted quickly to new technology and software applications.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Double-checked cargo inventories and documentation for accuracy.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Unloaded pallets and deliveries and organized products in warehouse.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Regularly reviewed invoices and double-checked orders. SKILLS
• Good interpersonal skills with the ability to communicate with persons of all levels.
• Ability to work with minimal or no supervision.
• Good team player with problem solving and analytical skills.
• Ability to meet deadlines and set targets.
• Ability to learn and utilize existing and new software.
• Driving License class B.C.E.
• Customer service experience.
• Excellent understanding of ERP systems
REFERENCE
GACHOKA JESSE
JAMBO SHOPEE LIMITED
CONTACTS: - +254-***-******
E - MAIL: *****@*********.**.**
MARTIN AKWALU.
COPIA KENYA LIMITED
CONTACTS +254-*********
E - MAIL: **************@*****.***
S HARON ETSABO.
HABUMUREYMI J LIMITED
CONTACTS: - +254*********.
E - MAIL: ************@*****.***
SANJAY PATHAK
JAMBO SHOPEE LIMITED
CONTACT: +254*********
E - MAIL: ******.******@*********.** .ke
Contact this candidate