Accounts Receivable Customer Service

KRISTEN CORSIGLIA OTIS

317-***-**** Whitestown, IN 46075

*******.*****@*****.*** https://www.linkedin.com/in/kristen-corsiglia-otis-b870338/

PROFESSIONAL SUMMARY

Experienced accounting and finance professional with 20+ years of diverse roles at Fortune 500 and mid-size companies. Background includes bookkeeping, AP/AR, staff accounting, financial analysis, budgeting, payroll, HR benefits, project management, and contract analysis. Highly skilled in data reconciliation, collections, customer service, and cross-functional collaboration. Strong analytical thinker with strategic mindset and hands-on experience in both corporate and remote environments.

CORE SKILLS

●Staff Accounting & Reconciliation

●Accounts Payable/Receivable

●Financial Reporting & Analysis

●QuickBooks, SAP, Oracle Cloud, Excel

●Budgeting & Forecasting

●Payroll & HR Benefits Administration

●Bookkeeping Certificate Customer Service

●Project Coordination & Vendor Management

●Credit, Collections, and Contract Analysis

● Microsoft Office Suite (Excel, PowerPoint, Word, Expert)

● SQL (Beginner) Inventory Control DataAuditing

Leadership: HOA Board President/VP

PROFESSIONAL EXPERIENCE

Self-Employed – Project Manager – IN 2023–2025

●Managed home renovation budgets, forecasts, and vendor contracts.

●Sourced materials, negotiated costs, and supervised contractor work.

Kiwi-Tek LLC – Accounts Receivable / Accounting Specialist – IN 2022–2023

●Maintained QuickBooks bookkeeping records, payroll checks, and commissions reporting.

●Reconciled internal employee lists and managed AR deposits and reporting.

Robert Half IU Health – Purchasing Agent / AP Specialist (Contract) – IN 2021

●Corrected AP discrepancies in vendor invoices and POs.

●Resolved blocked orders and reconciled vendor pricing and quantities.

Guidant Global / Indiana Department of Health – Investigative Specialist – IN (Remote) 2020–2021

●Conducted COVID-19 case investigations and inbound call response as part of state initiative.

Robert Half Visionary Enterprises – Accounting Clerk (Contract) – IN 2019–2020

●Generated balance sheets, ad-hoc reports, and shareholder presentations.

●Participated in cases audit spanning 2006–2018.

TalentBurst / Roche Diagnostics – Inventory Analyst (Contract) – IN 2017

●Reviewed contracts and created shipping summaries and analytical presentations.

National Express Group – HR Benefits Accounting Consultant (Remote) – IL 2014–2016

●Identified $1.5M in benefits savings via PeopleSoft audit and streamlined reporting.

Culligan Water – HR Benefits Accounting Consultant (Remote) – IL 2007–2009

●Improved billing efficiency and corrected system-wide benefit deductions.

HOA – Hawthorne & Meadows Subdivision – President / VP (Volunteer) – IN 2006–2009

●Managed $90K annual nonprofit budget, vendor contracts, and board leadership.

Roche Diagnostics – Sales Analyst / AR / Contracts – IN 2000–2004

●Led reporting and collections; resolved AR disputes and forecasted national sales.

●Managed $100K+ customer contracts and improved revenue integrity.

BrightPoint / Ingram Micro Mobility – Staff Accountant / AR / Collections — IN 1998–2000

●Automated month-end reports, created forecasts, and supported audits.

Motorola Corp. – Regional Credit Analyst — IL 1996–1998

●Increased receivables by 29%, managed government AR accounts, and led reconciliation.

Jorgensen Steel (EMJ Metals) – Senior Credit Analyst – IL 1994–1996

● Managed $70M in receivables, improved cash flow, and contributed to software upgrades.

EDUCATION & CERTIFICATIONS

Bachelor of Science in Business Administration – Finance

Minor: Economics Illinois State University, Normal, IL

• Member: Delta Sigma Pi Business Fraternity

Associate of Arts – Harper College, Palatine, IL

Certifications & Training:

●Bookkeeping Certificate – E-Learning (11/2023)

●ED2Go: Project Management Fundamentals, Intro to SQL & Access, Intro to Medical Coding, Database Development

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