Customer Service Administrative Assistant

Ebony Bynum

Middletown, CT *****

*********.***@*****.***

313-***-****

Professional Summary

Detail-oriented and customer-focused professional with extensive experience in administrative support, customer service, inside sales, and quality control. Adept at managing multiple tasks in fast-paced environments with a strong focus on accuracy, communication, and client satisfaction. Proven ability to collaborate cross-functionally and contribute to operational efficiency and organizational success. Willing to relocate: Anywhere

Work Experience

Administrative Assistant

Randstad- PCL Fixtures. & Alpha Financial Group.-Hartford, CT August 2024 to February 2025

• Performed daily administrative tasks including filing, invoicing, and data entry with a high level of accuracy.

• Scheduled meetings and coordinated production and transportation logistics to support client satisfaction.

• Generated purchase orders, bills of materials, and bills of lading in alignment with supply chain processes.

• Maintained accurate inventory records and supported forecasting efforts to ensure availability of materials.

• Managed vendor relationships, ensuring timely delivery and service fulfillment.

• Collaborated with cross-functional teams to ensure seamless office and production operations.

• Processed and reconciled billing documentation in alignment with company standards. Inside Sales Representative

Freshpoint-Hartford, CT

August 2023 to August 2024

· Provided exceptional customer service via phone and email, supporting inbound and outbound sales inquiries.

· Processed web and phone orders with attention to detail and customer satisfaction.

· Supported dispatch and logistics teams in managing delivery coordination.

· Maintained and updated confidential customer records in internal systems.

· Assisted the outside sales team with order management and customer follow-up.

· Promoted product offerings and identified upselling opportunities to boost sales.

· Prepared invoices and contributed to sales forecasting initiatives. Customer Service Representative

Conduent-East Hartford, CT

March 2021 to August 2023

· Supported clients of the Department of Social Services by providing information related to account access and security.

· Resolved login and password issues, ensuring client access to critical account resources.

· Handled confidential and legal data in compliance with data privacy regulations.

· Delivered high-quality customer support with professionalism and empathy. Customer Retention Specialist

Safe Home Security-Connecticut

August 2020 to September 2021

· Handled inbound and outbound calls to retain customers and resolve service concerns.

· Promoted contract renewals through customer engagement and upselling techniques.

· Processed billing inquiries and provided tailored retention solutions.

· Executed follow-up strategies to improve customer satisfaction and loyalty. Quality Control Inspector

International Automotive Components-Warren, MI

October 2012 to August 2019

· Inspected and ensured the quality of production using tools and established standards.

· Provided training and mentorship to new assembly team members across departments.

· Collaborated with leadership to improve production processes, increasing quality performance by 95%.

· Supported continuous improvement efforts and maintained a strong customer satisfaction record. Education

Some College in Nursing

Macomb Community College-Warren, MI

May 2011 to October 2011

High School Diploma

South Lake High School-Saint Clair Shores, MI

September 2007 to June 2010

Skills

• Photo Editing

• Forecasting

• Marketing

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• Invoicing

• Customer relationship management

• Quality Assurance Quality Control Root Cause Analysis

• Canva

• Microsoft Powerpoint

• Adobe (Basic knowledge)

• Retention

• Computer literacy

• MRP

• Administrative Support

• Team Leadership

• Call Center Operations

• Administrative experience

• ERP & CRM Systems

• Problem Solving

• Early Childhood Education (experience)

• Data Entry

• Scheduling

• Billing

• Office experience

• Proofreading

• Inventory Management

• Attention to detail (10+ years)

• Inside Sales

• ATS Software

• Time management

• Communication

• Social media management

• EDI

• Customer service (10+ years)

• Calendar management

• Purchase Orders

• Web Order Fulfillment Technical Support Dispatch Coordination

• Problem management

Certifications and Licenses

Bookkeeping

Present

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