Customer Service Home Health
Resume:
Anna Rivera Lopez
Philadelphia, PA *****
************@*****.***
Professional Summary
To obtain a career opportunity within an organization where I can utilize my extensive experience in customer service and bilingual skills, to the benefit of my employer. Work Experience
Transportation Coordinator
Meals Direct, LLC-Philadelphia, PA
May 2025 to Present
• Order picking . Organizing the ordes for drivers.
• Numbering orders for the second route for drivers
• Analyzing drivers time gap from each destination, checking in drivers from second route.
• Customer service, answering multilined telephone, answering any questions or concerns. Updating customers demographics
• Communicating and forwarding messages and orders to the right personnel using teams. Home Health Aide
Patriot Home Care-Philadelphia, PA
March 2021 to April 2025
Assisted client with activities for daily living such as, personal care, grooming, dressing and meals.
• Accompanied client to the doctor's appointments. Schedule upcoming doctor's appointments.
• Reminded client of intake of medication. Check temperature. Check sugar level.
• Provided light housekeeping.
Member Services Associate
Community Center Salvation Army Kroc center-Philadelphia, PA October 2011 to November 2023
• Greeted guest/customers, providing information.
• Captured and updating member demographics.
• Worked knowledge of verifying health insurance coverage and benefits and HIPPA guidelines.
• Answered and routing in-bound inquiries and requests.
• Facilitated new employee orientation and training. Supervisor, Leasing Agent
Philly Gardens Realty Corporation-Philadelphia, PA September 2000 to December 2006
• Operated all office equipment.
• Scheduled interviews and set appointments.
• Monitored traffic in and out apartment building, assign work orders to contactors and maintenance crew.
• Marketed vacant units to prospective tenants.
• Inspected units prior move in and move out.
Education
High School Diploma
Edward Bok Senior High School-Philadelphia, PA
Skills
• Customer service (10+ years)
Languages
• Spanish - Intermediate
Additional Information
Experience working with sales force
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