Security Guard Customer Service

Adrianne Jones

Brooklyn, NY ***** 347-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated and client-focused professional with over 10 years of experience in case management, security, client support across shelter, residential, and government settings. Skilled in de-escalation, client intake, and navigating high-pressure environments with professionalism and empathy. Adept at maintaining safety, managing sensitive data, and coordinating services across diverse populations including seniors, migrants, and individuals facing housing instability.

Client Intake & Support

Conflice De-escalation

Access Control & Concierge Services

Case Documentation & Reporting

Microsoft Office & Excel Proficiency

Trauma Informed Communication

Package & Visitor Management

Shelter & Residential Security

Multi-Agency Collaboration

PROFESSIONAL EXPERIENCE

A & H SECURITY, Brooklyn, NY February 2023-December 2024 Security Guard

• Secured and supported operations across 4+ migrant shelter sites in Brooklyn, serving over 200 residents—including families and single adult males—while facilitating daily room access and responding to client needs.

• Promoted client safety and comfort by screening up to 150 individuals daily using metal detectors and wands, and by calmly de-escalating issues in high-pressure, trauma-informed environments.

• Communicated with case managers, vendors, and emergency services to resolve incidents and maintain site safety across multiple converted motel facilities, each with 15+ units per floor. ALLIED UNIVERSAL, New York, NY July 2017-January 2023 Security Guard

• Delivered concierge-style security across 10+ diverse residential settings—including shelters, senior buildings, MICA units, and supportive housing—serving up to 300 clients and visitors weekly.

• Maintained secure access control by verifying IDs, logging visitor entries, signing for 50+ packages weekly, and ensuring accurate and timely delivery to residents.

• Conducted thorough floor patrols and monitored surveillance systems to identify risks, enforce safety protocols, and support building operations in collaboration with site staff and vendors. NYC DEPARTMENT OF HUMAN RESOURCES, New York, NY

Case Manger at Department of Homeless Services April 2015-March 2017

• Contacted and supported 21–30 Medicaid clients monthly—including seniors, disabled adults, and children— by coordinating home visits, conducting eligibility evaluations, and recertifying for home attendant services.

• Assisted individuals facing housing instability by performing intake calls, assessing needs, and connecting eligible clients to the LINCS voucher program for shelter or housing assistance.

• Maintained detailed paper records and submitted all documentation to supervisors, ensuring accurate, confidential, and timely reporting to support ongoing service delivery. Case Manager for Medicaid Intake Services for Client Assessment (MISCA) at Brooklyn CASA VI March 2007-April 2015

• Managed monthly caseloads of 25–30 clients, conducting in-home assessments and interviews to determine eligibility for essential home care services under MISCA.

• Tracked daily activities and client progress using Excel spreadsheets and Microsoft Office tools, ensuring timely reporting and accurate data submission to supervisors.

• Supported client service continuity by coordinating documentation, performing intakes, and maintaining detailed logs for 15–20 new or recertifying clients each month. EDUCATION & CREDENTIALS

F-02 Fire Guard for Shelters New York City Fire Department Expires March 2027 F-01 Citywide Fire Guard for Impairment New York City Fire Department Expires July 2026 Security Guard License New York State Department of State Expires August 2025 Certified CPR/SED/First Aide National CPR Foundation April 2024 Bachelor’s of Liberal Arts Long Island University Brooklyn, NY

Contact this candidate