Quality Assurance Project Management

William P. Murphy

*********@***.*** • 215-***-****

LinkedIn Profile • Morrisville, PA 19067

Project & Program Management Leader

Results-driven professional with 25+ years of experience directing complex, high-value initiatives across public- and private-sector organizations. Proven expertise in managing multi-million-dollar contracts, leading cross-functional teams, and driving transformational programs that enhance operational efficiency and stakeholder satisfaction. Adept at aligning business goals with technology solutions, establishing governance frameworks, and executing large-scale integrations. Known for delivering projects on time and within budget while cultivating strong client and partner relationships. Well-versed in navigating complex regulatory environments and devising and implementing strategic solutions that generate sustained organizational impact. Strong servant leader with track record of success in managing staff while consistently recognized for leadership excellence.

Areas of Expertise

Program & Project Management

Strategic Planning & Execution

Contract & Vendor Management

Senior Stakeholder Engagement

Client Relationship Management

Team Leadership & Development

Business Process Optimization

Financial & Budget Management

Risk Assessment & Mitigation

Delivery Excellence

Change Management/Transformation

Agile & Methodology Implementation

Client Acquisition & Revenue Growth

Technical & IT Program Oversight

Quality Assurance

Key Career Highlights

Directed large-scale initiatives across private financial services and public-sector federal and state organizations, including multi-company Blanket Purchase Agreements (BPAs), integrated project teams, and RFPs/RFIs (Requests for Proposal/Information) development.

Evaluated, selected, and implemented robust solutions to address customer needs, while delivering quality results.

Spearheaded initiatives in outsourcing, software quality assurance, and organizational design, with focus on driving operational efficiency, client satisfaction, and business transformation.

Recognized as trusted business partner and highly effective leader, consistently praised for interpersonal skills, team collaboration, and organizational leadership.

Built and sustained strategic partner relationships while resolving complex challenges, formulating governance processes, and forming oversight boards to ensure project success.

Professional Experience

Grant Leading Technology (GLT) – Riverdale, MD

Program Manager, IRS AD SP MDDS

Sep 2024 — Present

Lead operations of Team GLT while ensuring seamless execution of work plans, task assignments, staffing, and deliverables. Deliver strategic planning, transformational initiatives, organizational readiness, and technical support by liaising with IRS leadership. Serve as single point of contact for performance, quality, scheduling, reporting, and overall project management.

Directed $5M contract award with focus on ensuring all deliverables were completed on time and within budget.

Built and strengthened strong client relationships, consistently delivering high-quality service and fostering trust.

Transformed disorganized project launch into structured and unified initiative by aligning GLT team and government stakeholders on program scope and objectives.

Acted as primary liaison with IRS leadership on contract actions, project management, ordering, invoicing, and administrative compliance.

Engaged business stakeholders and IT delivery partners as key liaisons, aimed at ensuring alignment, collaboration, and execution of MDDS program initiatives.

Fair Isaac (FICO) – Bozeman, MT

Director, Global Partners and Alliances

Aug 2022 — Mar 2024

Oversaw day-to-day partner operations, including pipeline reviews, joint business planning, and contract negotiations to ensure performance against targets. Provided executive leadership and cross-functional collaboration to ensure partners were equipped with resources, training, and incentives to deliver measurable client outcomes.

Built 10 strategic partner relationships across U.S. Government agencies, which improved FICO's market presence.

Developed a point of view for FICO leadership that identified an approach to create a recurring revenue stream for the next 10 years by formulating and implementing a long-term partner strategy.

Expanded FICO’s public sector footprint by building partner ecosystem, launching formal partner acquisition process, and securing six partnership agreements with four negotiations underway.

Defined and executed partnership engagement model with U.S. Government contract system integrators, with keen emphasis on enabling joint ventures and expanding solution delivery opportunities.

Championed entry into Federal and State/Local markets by developing communication materials and executive presentations to build a compelling business case for FICO’s market expansion.

Revenue Solutions Inc. (RSI) – Pembroke, MA

Director, Consulting

Jan 2020 — May 2022

Directed consulting engagements with state and local government clients, overseeing project delivery, scope management, and client satisfaction across multiple revenue system modernization initiatives. Managed and mentored consulting teams, allocating resources, monitoring performance, and ensuring alignment with client expectations and organizational standards.

Directed RSI sales and marketing team in securing pursuit of state contract valued at $84.9M.

Implemented real estate tax collection practice that generated over $30M in TCV through new business wins.

Led cross-project quality assurance/testing team while improving performance across multiple engagements.

Built long-term partnerships and elevated trust as Client Executive by spearheading delivery excellence across RSI’s portfolio and ensuring quality, timeliness, and client satisfaction.

Enhanced Property Project practice by identifying product and delivery improvement opportunities, aimed at driving client satisfaction and supporting sustained business growth.

Transformed program management by leading in-depth reviews and creating comprehensive methodology.

Provided leadership for high-impact projects, such as Tax Software System implementation for Baltimore County, MD; the NorthStar Project for Fairbanks North Star Borough, AK; and a Tax System integration for State of New Jersey.

IBM – Herndon, VA

Associate Partner

Jun 2006 — Dec 2019

Created integration budget while securing required approvals and ensuring alignment with corporate standards. Collaborated with support groups to confirm budget requirements while ensuring spending needs were reflected and maintained within planned allocation. Reviewed and validated budget line items with IBM Integration Executive and Federal Business CFO.

Led $200M U.S. Government contract initiative, delivering mission-critical outcomes aligned with federal objectives.

Launched and oversaw program that identified and eliminated $20B in fraudulent tax refund requests over five years.

Earned IRS Commissioner’s Award for Excellence (2019) in recognition of outstanding leadership and project impact.

Managed $200M+ IRS contract supporting five-year initiative; oversaw 130 employees and operations for creation of RRP solution, strengthening fraud detection/prevention for tax refund disbursements (2010–2013, 2017–2019).

Secured approvals for all iterations of integration budget while delivering performance analysis and reporting to Integration Executive and recommending corrective actions to mitigate risks.

Spearheaded and directed successful integration of acquired organizations’ financial systems into IBM platforms.

Appointed to critical role during NISC–IBM merger, while coordinating integration of ~900 stakeholders into IBM systems, processes, and operations.

Enhanced project outcomes on IRS Travel and Expense web-based solution initiative by leading integration of program management processes and tools, building cohesive team, and implementing robust methodologies.

Supported DHS’s compliance with the Federal Information Technology Acquisition Reform Act (FITARA), while driving collaboration, improving IT investment decision-making, and strengthening governance accountability.

Championed adoption of Agile methodology across all IT organizations within DHS, while significantly improving responsiveness to evolving requirements and stakeholder needs.

Additional Experience

Director, Delivery Services

Computer Sciences Corporation (CSC) – Falls Church, VA

Spearheaded IRS modernization efforts as Taxpayer Compliance Subject Matter Expert on the PRIME project, with keen focus on driving operational efficiency and improved compliance.

Contributed as Subject Matter Expert to TAVS initiative aimed at shaping transformational IRS programs.

Led Filing and Payment Compliance program, delivering measurable improvements in taxpayer compliance process.

Honored with IRS Commissioner Award for Delivery Excellence for outstanding program delivery/operational impact.

Directed 100-member high-performing team and collaborated with over 200+ IRS executives and practitioners to modernize taxpayer compliance workflows.

Director, Credit Policy

American Express – New York, NY

Directed design, development, and implementation of a modernized compliance application for the consumer lending organization, impacting 200M cardholders and 10,000+ end-user applications.

Modernized compliance processes for the American Express card business, driving efficiency and risk mitigation as a key member of a multi-stakeholder transformation team.

Education

Business Management Coursework

Goldey-Beacom – Wilmington, DE

Technical Skills & Tools

Enterprise & Financial Systems: IBM Systems, IRS Systems, CGI CACS, FICO Blaze Advisor, FICO Customer Communication Services

Business Applications & CRM: Salesforce, CRM Software, RFP Software

Project & Process Management: Agile Methodology, Integrated Project Tools

Government Platforms: T&E GovTrip

Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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