Office Manager
Resume:
Angel S. Wilson
Phone: 931-***-****
E-mail: *************@*******.*** or *************@*****.***
Education
Associates of Science,Administrative Office Management Virginia College, Huntsville, AL
Certificate, Director of Funeral Services Jefferson State Community College, Birmingham, AL
Jackson Hewitt Tax Prep School- Huntsville, AL
Certifications
●Certified Paraprofessional -. July 2008
●Certified Nursing Assistant – May, 2008
●License Preacher, AME Church, Feb. 2024
●Certified Medical Assistant –March 2024
●Tennessee License Funeral Director, Dec 2024
●Alabama License Funeral Director, Jan. 2025
Computer Software Skills
Microsoft Office Suite 1997-Windows Current
Bookkeeping/Accounting/Auditing
Accounts Payable & Receivables
EClinical Works PTBMIS I & II
AccountEdge Connect/ WinMore
PeopleSoft
Google Suite
Mapics System (ERP Software)
WC Fields (Warranty Claims software)
AS 400 (Claim Payment System)
Smart Pay Electronic Deposit System
Tax Preparation Software various companies
Dotloop/ Command Real Estate Upload
ACST On Demand Client Membership/Financial
Work Experience
Office Manager/ License Funeral Director April 2024- Present
Nelms Memorial Funeral Home, Huntsville, AL
●General office duties including phones, client billing, and bookkeeping, accounts payable and receivable.
●Utilize problem-solving strategies to think critically and creatively to maintain stress free environment for the families and staff during arrangements, visitations, funerals, and burials.
●Dress, make-up, and casket the deceased to prepare for final disposition
●Transport deceased from point of death to funeral home
●Utilize excellent customer service skills by consoling family during their bereaving time.
●Collection on past due funeral accounts
●Burial insurance research, verification, filing, and submission for payment
●Staff management and scheduling for service/visitation
Administrative Assistant, 13th Episcopal District, African Methodist Episcopal Church September 2021- Current
Database management
Project Management
Meeting facilitation, logistics, and event planning
Report building
Customer service to Pastors and Lay member within the Church and ecumenical community
Funeral Director/Notary March 2017- July 2025
Unity Memorial Funeral Home, Fayetteville, TN
●Handle general office duties including phones, client billing, and bookkeeping, accounts payable and receivable.
●Utilize problem-solving strategies to think critically and creatively to maintain stress free environment for the families and staff during arrangements, visitations, funerals, and burials.
●Dress, casket, and make-up the deceased to prepare for final disposition
●Transport deceased from point of death to funeral home
●Utilize excellent customer service skills by consoling family during their bereaving time.
●Collection on past due funeral accounts
●Burial insurance research, verification, filing, and submission for payment
Assistant Market Center Administrator/Contract Compliance Officer November 2019- April 2024
Classic Realty dba Keller Williams Realty, Huntsville, AL
●Assign building keys to incoming agents/staff
●New Associate Billing and set up
●Process compliance of Contract and Closing to adhere to legal Real Estate requirements
●Processing of Mutual Release, Earnest Money, and Closing Commission Checks
●Daily, weekly, and monthly bank reconcile
●Agent Onboarding and Orientation for employment
●Daily deposits electronically and physically
●Assist agent in their technological deficiencies
●Assist in Office and Compliance Training
●Assist in the Coordination and Planning of Market Center Events and Vendor support
Database management
Director of First Impression April 2019- November 2019
Classic Realty dba Keller Williams Realty, Huntsville, AL
●Compliance of Real Estate Listing Agreement to closing con
●Track Agent Purchases from Company Store
●Answer multi-line phone system
●Conference Room Scheduling
●Communicate with other Agents, Team- leaders, clients of Agents
●Maintain mail/phone distribution Listing
●Daily mail Distribution
●Create/ distribute Office Announcements
●Assign Disbursement Authorization Numbers to Agent transactions for Processing
Funeral Assistant/Office Manager May 2018- August 2023
Serenity Funeral Home, Huntsville, AL
●Handle general office duties including phones, client billing, and bookkeeping, accounts payable and receivable.
●Utilize problem-solving strategies to think critically and creatively to maintain stress free environment for the families and staff during arrangements, visitations, funerals, and burials.
●Dress, make-up, and casket the deceased to prepare for final disposition
●Transport deceased from point of death to funeral home
●Utilize excellent customer service skills by consoling family during their bereaving time.
●Collection on past due funeral accounts
Burial insurance research, verification, filing, and submission for payment
Patient Access Coordinator December 2017- April 2019
Thrive Alabama, Huntsville, AL
●Insurance Verification of Patient Insurance/ other clerical duties
●Patient Payments
●Answer multi-line phone system
●Make Patient Appointment
●Communicate with other doctors, nurses, hospitals, pharmacy, and other medical representative
●Medical Records request, authorization, filing, and execution
Medical Receptionist August 2012- February 2017
Dr. Theresa T. Morrison, Fayetteville, TN
●Insurance Verification of Patient Insurance/ other clerical duties
●Patient Payments
●Answer multi-line phone system
●Make Patient Appointment
●Communicate with other doctors, nurses, hospitals, pharmacy, and other medical representatives
Medical Records request, authorization, filing, and execution
Certified Educational Assistant, Special Education July 2008- August 2012
Ralph Askins Elementary School, Fayetteville, TN
●Assist teachers in the classroom
●General student supervision and learning
Funeral Director Assistant/Notary Public July 2001- October 2011
Sledge Funeral Home, Fayetteville, TN
●Handle general office duties including phones, client billing, and bookkeeping, accounts payable and receivable.
●Utilize problem-solving strategies to think critically and creatively to maintain stress free environment for the families and staff during arrangements, visitations, funerals, and burials.
●Dress and make-up the deceased to prepare for final disposition
●Transport deceased from point of death to funeral home
●Utilize excellent customer service skills by consoling family during their bereaving time.
●Collection on past due funeral accounts
Burial insurance research, verification, filing, and submission for payment
Warranty Analyst July 2002-November 2004
Goodman MFG. (Formerly Amana), Fayetteville, TN
Processed warranty account claims through a computer payment system,
WC FieldS (Manufacturing Warranty Claims field software)
Assisted customers with payment complaints and provided resolution
Handled general office duties including phones, filing, and mail processing
Administrative Assistant June 1997-May 1999
Fayetteville-Lincoln County Chamber of Commerce, Fayetteville, TN
Processed accounts payable and receivable; check book balancing and reconciliation; processed monthly membership billings; and general office duties
Planned and attended community function as a recruiting function to recruit new members to the Chamber
Prepared documents and information for visitors of the community
Ministry Leader, African Methodist Episcopal Church 1993-2023
Plan, organize, and execute activities and meetings for children, youth, young adults, and adults
Budget implementations and management
Lead and facilitate meetings and training sessions
Meeting Logistics/ management
Coordination of ministry training opportunities
1999-Current
Personal and Business Tax Consultant/Preparer
Online Tax Filing Systems
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