Customer Service Representative
Resume:
Renee Washington
PROFESSIONAL EXPERIENCE
Just Energy 06/2024 – Present
Customer Service Specialist
Enrolled new customers in energy services through outbound and inbound calls.
Delivered timely and accurate responses to customer inquiries and service requests.
Maintained detailed records of interactions and supported the onboarding process.
Continuum Global/CVS 12/2021 – 05/2024
Customer Service Representative
Provided patient support by scheduling medication deliveries and verifying insurance details.
Handled copayment processes and facilitated enrollment for services.
Managed a high volume of calls while maintaining quality customer interactions.
HEB (transitioned to part-time) 08/2016 – 07/2023
Customer Service Representative
Delivered exceptional service, driving customer retention and in-store sales.
Processed payments, returns, and special requests with speed and accuracy.
Resolved customer issues efficiently to maintain satisfaction and loyalty.
Advised shoppers on product options to fit their needs and budgets. Dollar Tree 02/2014 – 08/2016
Assistant Manager
Managed store operations, including supervising 15+ employees.
Handled cash management tasks such as bank drops, cash-outs, and change orders.
Oversaw inventory, truck unloading, merchandising, and vendor coordination.
Elevated customer service standards by leading by example and coaching staff.
AAA 02/2011 – 09/2014
Call Center Representative
Met weekly outreach quotas while providing rental assistance support.
Conducted follow-up calls to ensure customer satisfaction and issue resolution.
Utilized Microsoft Office tools to track billing, document interactions, and manage workflows.
Fielded a high volume of inbound calls, offering product insights and generating quotes.
EDUCATION
High School Diploma
SKILLS
Customer Retention & Satisfaction
Inbound & Outbound Sales Calls
Customer Enrollment
SalesForce
Microsoft Office & CRM Software
Call Center & Retail Operations
Staff Supervision & Training
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