SQL Developer

Christopher Wayne Kelley

***** ***** ** *** *** Broomfield, CO, 80021

*******************@*****.*** 720-***-****

Summary

Highly motivated professional. Strong verbal, listening, and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service, and supervision. Committed to quality and excellence. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth. Team player for architecture, design, and implementation of Data solutions. Experience interfacing with other technology teams to extract, transform and load data from a wide variety of data sources.

Technologies

C#, Java, HTML, T-SQL, Python, XML, CSS, SSIS, SSRS, Visual Studio, NetBean, SQL Server (2005, 2008R2, 2012, 2016), Linux, Windows, Apache, IIS (6.5 to 7.5), LINQ, ASP.net, MVC, WinForms, GitHub, Hyper-V, MySQL, Powershell, Json, Data warehouse, AWS

Experience

DBA

Kofile Technology

February 2018 – Present

At Kofile duties include supporting their custom application, County Fusion. Functions range from writing reports, developing custom applications for internal processes, assisting support agents with task completion, and troubleshooting/configuring County Fusion. The role included DBA task for both SQL and MySQL databases.

MS SQL Server Report Writer

Paragon 28, Inc

February 2017 – February 2018

At Paragon 28 duties include writing reports to developing custom C# applications for internal processes. Additionally, the role included DBA type task to remove bottleneck ensuring minimal latency experienced by Dynamic GP’s end users.

MS SQL Server Database Administrator - Contractor

Insight Global

September 2016 – February 2017

Insight Global has a running contract with General Dynamic Information System to facilitate their business requirements. DBA contractors have the charge of establishing and maintaining high availability and disaster recovery MS SQL Server solutions within FedRAMP boundaries.

Software Developer

Affinity Global

September 2015 – July 2016

Software Developers at Affinity Global are in place primarily to maintain legacy systems and to field request from clients. The languages used within the software developer role are C# and SQL. Internally developers work to automate daily task and create WinForm solutions for internal departments. The developers within the shop field request from major vendors such as Bank of America, Honda, GE, and Discover. The request fielded by the developer role include several facets such as scrubbing the data through TransUnion or the DOD, interfacing with the files by SSIS, BULK, or BCP. Custom reports are generated by SSRS, Visual Studio reports, or sent out using sp_send_dbmail commands coupled with HTML tables. Custom GUIs are created in C# utilizing WinForms and additionally the role's charge is to maintain the current procedures and create new procedures to satisfy any objective submitted by our customer base.

Programmer

Accelerated Data Systems

August 2014 – September 2015

A Programmer at ADS is responsible for creating solution to meet a customer's request. Request can range from custom software solutions, stored procedure, reports, and DBA type work. The primary languages used at ADS are C#, T-SQL, and Power script. Programmers are responsible for task from start to finish, which includes consulting with the end user to gain an understanding of their needs, building the solution, testing, deploying the solution to the end user. Solutions fielded within the role include data migrations, custom reports, and custom GUIs that satisfy the customer ask, the respective solutions are deploy with technologies such as SSIS, SSRS, Visual Studios reports, MVC, and Winforms.

Tier 2 Technical Support Specialist

Event Management Systems by Dean Evans and Associates

January 2014 – August 2014 (7 months) Centennial

Dean Evans and Associates Tier 2 Technical Support Specialist's primary role is assisting Tier 1 Technicians with troubleshooting to ensure the end user's EMS product(s) are functioning; this includes side-by-side training and providing an escalation point for the team.

Technical Support Specialist

Event Management Systems by Dean Evans and Associates

November 2011 – January 2014 (2 years 3 months) Centennial

Dean Evans and Associates Technical supports primary role is focused on supporting all EMS products and ensuring they are functioning for the end user.

• Primary responsibilities include maintaining the EMS software which offers a fat, fat-thin, and thin client version in addition to several optional modules. To keep the product functioning I ensure the virtual directories are browsing from IIS, and an ODBC connection to the SQL Server can be established.

• Tested and reported bugs, and provided consultant time to end users by answering questions on configuring the software.

• Applied patches in both CMD and SSMS, restored and backed-up database, installed virtual directories (set folder permissions and application pools for IIS), and helped with software per-requisite installs, created port exceptions within firewalls for ODBC connection.

CSS3

Integra

2010 – 2011 (1 year) Greater Denver Area

As the Team Lead my role included the daily function of my agents, as well as the administrative duties needed to develop a team.

• Responsible for running daily number

• Responsible for assigning work load for customer care agents

• Responsible for taking escalation calls for the Customer Service team

Software Entitlement Team Lead at IBM

ManpowerGroup

2009 – 2010 (1 year) Boulder, Colorado

As the Software Entitlement Team Lead at IBM my role included the daily function of my agents, as well as the administrative duties needed to develop a team.

• Responsible for running monthly and daily reports

• Responsible for meeting daily service level goals

• Responsible for managing and coaching a team of 28 employees

• Maintained customer relationships by deescalating all escalated calls

Customer Service Representative

Qwest

2005 – 2008 (3 years) Greater Denver Area

Duties included answering a high volume of inbound calls dealing with billing questions to product information. Major function during this role was to analyze each customer’s situation and make appropriate recommendations.

Education

CSU – Global

Bachelor - Information Technology

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