Executive Assistant Customer Service

Tina M Dickerson

Customer Service Agent

Wellington, Utah

**************@*****.***

Summary

I have over several years of experience working as an Office Manager, Executive Assistant, and Document Control Assistant, performing project-specific work in the Engineering and Construction Industry, as well as in customer service. I have additional experience in accounts payable, accounts receivable, payroll, invoicing, inventory control, and customer service. I am proficient in all Microsoft applications (Excel, Word, Access, PowerPoint, Outlook, and Publisher), Yardi, Oracle, QuickBooks, Sage, Quicken, and Peach Tree accounting programs, as well as Time Click for payroll and scheduling. Additionally, I have experience with Project Wise software, Elvis software, Sage software, Adobe software, Bluebeam, NetSuite, Shopify, and Zendesk.

Skills

Adobe Software, Bluebeam, Microsoft Application (PowerPoint, Excel, Word, Access, PowerPoint, Outlook, Publisher), Yardi, Oracle, QuickBooks, Sage, Quicken, Peachtree Time Click, Project Wise, Elvis, Adobe, Bluebeam, NetSuite, Shopify, Zendesk. Shopify, Wise, Zendesk, Auto CAD

Key Achievements

Streamlined Patient Registration

Enhanced Customer Service

Efficient Records Management

Reduced patient registration processing time by 30%

Achieved a 95% Satisfaction rate by resolving support tickets efficiently.

Processed 500+ patients' records monthly, through maintaining 100% compliance with HIPAA standards.

Event Coordination Success

Successfully coordinated 20+ employees, improving team cohesiveness for the University Trax Line project and the Medical Center project.

Experience

Castleview Hospital

Price, Utah

Outpatient/Emergency Room Registration

12/2022 - 09/2024

• Preparing patient charts and gathering information and documents from patients

• Ensuring that the medical records are organized, accurate, and complete

• Creating digital copies of paperwork and storing the records electronically

• Filling the paperwork and reports of inpatients quickly and accurately

• Safeguarding patient records and ensuring that everyone complied with the HIPAA standards

• Processing the records for admitting and discharging patients

• Follow up with patients with copays and estimates that need to be paid, and process the payments

StubHub

Remote, Utah

Customer Service Representative

07/2022 - 10/2022

• Assisting customers with incoming calls on order placement and transferring of tickets • Initiating ticket replacements

• Initiating refunds

• Troubleshooting problems with customer orders

• Making sure that proper documentation is done on all calls and in every system, Viagogo CS Tools

• De-escalate the phone call and try to fix the problem or issue before transferring to a supervisor

• Follow up with customers to ensure that I can get their ticket order delivered or fixed

Experience

Purple Mattress/Robert Half Remote

Customer Service Representative 06/2021 - 07/2022

• Assisting customers with incoming calls on order placement and shipping issues

• Initiating warranty claims

• Initiating returns on the mattress and all accessories

• Troubleshooting problems with customer orders

• Making sure that proper documentation is done on all calls and in every system, Shopify, NetSuite, Poms, and Zendesk

• De-escalate the phone call and try to fix the problem or issue before transferring it to a supervisor

• Follow up with customers to ensure I can deliver or fix their orders

Unlimited Design/Consultnet North Salt Lake, United States

Administrative Assistant 08/2016 - 02/2018

• Provides administrative support for the project managers

• Control file systems and manage the flow of information between management and production

• Review documents and assemble project submissions to contractors

• Track project activity, maintain project schedules, and create performance reports for managerial analysis

• Research information for accounting and budgetary purposes

• Aids in the maintenance of inventory control systems

• Orchestrate incoming and outgoing electronic communications and troubleshoot basic IT problems for management staff

• Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary

• Assist with the documentation tasks related to CAD drawings and other design documents

• Processing payroll for 20 employees

• Processing draws for each project

• Processing payments for vendors

• Tracking costs for each project, keeping each bank account current and balanced

FundTeck

Executive Assistant

Murray, Utah

08/2014 - 07/2016

• Provide administrative support to the Management Team and other staff, as assigned

• Coordinate with HR and Managers the office seating arrangements

• Assists HR in coordinating monthly luncheons and birthday celebrations

• Maintains petty cash and processes expense reports for executives as requested

• Administer the office security system

• Assist with planning and implementing company-sponsored events, meetings, and catered lunches, as requested

• Manage day-to-day office administration, including purchasing office supplies, telephones, stocking the kitchen, mail, and office maintenance, managing service providers, vendor relationships, occasional errands, and ensuring general upkeep of the office, including general areas such as the kitchen, storage room, and supply closets

• Handles invoice distribution for the Accounting Department

• Manage conference room scheduling calendar and requests from staff for conference rooms; ensure conference rooms are properly equipped and kept presentable

• Managing and reconciling expense reports and purchase requisition submissions

• Contacts property management and appropriate vendors regarding routine facilities maintenance, including minor repairs and office equipment • Liaison with facility cleaning service to ensure the office is clean

• Answers and screens telephone calls in a professional and timely manner; takes accurate messages with a high degree of professionalism and courtesy

• Distributes daily internal/external mail and overnight packages; sends and distributes faxes

Education

Salt Lake Community College Taylorsville, Utah

Escoffier Culinary School Remote

South High School Salt Lake, Utah

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