Certified Medical Assistant
Resume:
Lisa Bichanich
Grafton, WI *****
**************@*****.***
Professional Summary
Diligent and experienced Certified Medical Assistant with 15+ years of experience in patient care, medical records, and administrative roles. Proficient in electronic health records, medical coding, and customer service. Proven track record of improving patient satisfaction scores and maintaining a positive and welcoming reception area. Possesses a strong background in medical assisting, including administering vaccinations, medications, and performing various medical procedures. Skilled in triage, laboratory experience, and quality assurance. Committed to providing compassionate and empathetic care to patients.
Authorized to work in the US for any employer
Work Experience
Health Room Nurse
Thorson Elementary School-Cedarburg, WI
January 2025 to Present
• Conducted thorough assessments of patients' health status
• Administered vaccinations and medications according to established protocols and guidelines
• Maintained accurate documentation of patient interactions, interventions, and outcomes
• Provided support and guidance during disease outbreaks Front Desk Coordinator
Mend Studio-Mequon, WI
November 2024 to January 2025
• Communicate with clients via phone, email, texting
• Promote specials and sell memberships
• Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
• Maintained a professional and welcoming reception area, ensuring a positive first impression for all guests
• Resolved customer complaints or issues in a timely manner to ensure high levels of satisfaction
• Updated employee contact lists regularly to ensure accurate communication within the organization
• Maintained cleanliness in common areas such as lobby/reception area throughout the day Medical Assistant
Froedtert Health-Mequon, WI
December 2021 to May 2024
Essential Job Functions
• Demonstrates standards of excellence in care in all interactions, for both internal and external
• Participated in staff meetings
• Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
• Performed data entry tasks to update patient demographics, insurance details, and medical history
• Verified insurance coverage and obtained necessary authorizations for procedures or treatments
• Responded to requests from patients or authorized individuals regarding release of medical records
• Managed the scanning and indexing of paper documents into the electronic health record system
• Trained new staff members on proper handling of confidential patient information
• Served as a liaison between healthcare providers, patients, insurance companies, legal entities, and other stakeholders in matters related to medical records
• Participated in training sessions to stay updated on changes throughout the organization
• Managed multiple tasks simultaneously while maintaining a high level of productivity
• Achieved 94% improvement in patient satisfaction scores through effective communication skills and empathetic care
Volunteer Work
St. Joseph School-Grafton, WI
August 2013 to August 2023
• Provided guidance and support to a group of youth, ages 4-14 in navigating challenges and achieving their goals
• Served as a role model by demonstrating strong leadership qualities and ethical behavior in all interactions with mentees
• Assist teacher with projects, assist children with daily work, learning computers, hanging items, etc.
• Assist with small groups of children on field trips Certified Medical Assistant
Advocate Aurora Health-Mequon, WI
June 2020 to April 2021
• Managed medication inventory, including ordering, restocking, and monitoring expiration dates
• Collaborated with pharmacy staff to ensure accurate prescription refills for patients
• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
• Maintained accurate medical records by documenting patient information, test results, and treatment plans
• Provided compassionate emotional support to patients during their healthcare journey
• Administered vaccinations according to immunization schedules while maintaining accurate records
• Conducted pre-visit charting
Certified Medical Assistant
Madison Medical Affiliates-Mequon, WI
June 2018 to February 2020
• Room patients, take vitals such as weight, height, blood pressure, pulse
• Schedule/cancel/reschedule patients
• Triage
• Efficient in doing EKG’s, ear lavages, nebulizer Treatments
• Administering vaccinations and administering medications per injection
• Refill medications per providers request
• Floated to endocrinology; with diabetes patients, perform finger sticks, upload patients glucometer to obtain readings into the computer
• Floated to Pulmonolgy
• Explain treatment procedures to patient
Certified Medical Assistant (CMA)
Milwaukee Health Services-Milwaukee, WI
June 2016 to June 2018
• Show patients to examining area and check appropriate vital signs
• Administer vaccinations and medications
• In basket duties
• Perform (a lot ) of insurance prior authorizations
• Billing responsibilities, medical coding systems such as ICD-9
• Meet with pharmaceutical representatives and maintain the drug supply closet
• Highly proficient using electronic health records
• Schedule, reschedule and cancel patient appointments
• Clerical duties
Teacher
Grafton preschool and childcare-Grafton, WI
July 2011 to November 2016
Aid in the care of children from the ages six weeks to 12 years of age. Provide and lead activities
• Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
• Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
• Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
• Established open lines of communication with parents/guardians through newsletters, emails, parent- teacher conferences, and online platforms
• Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension
• Differentiated instruction to meet the individual needs of students with varying academic levels and learning disabilities
• Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
• Established open lines of communication with parents/guardians through newsletters, emails, parent- teacher conferences, and online platforms
• Participated in professional development workshops/seminars/webinars to stay updated on the latest teaching methodologies and educational trends
• Implemented positive reinforcement strategies to motivate students and promote a positive classroom environment
• Served as a liaison between home and school by maintaining regular communication with parents/ guardians regarding academic progress
• Cultivated strong relationships with students built on trust, respect, empathy, and understanding
• Incorporated real-world examples/relevant contexts into lessons to make content more relatable for students
Medical Assistant
Cedar mills medical group-Cedarburg, WI
February 2005 to July 2011
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Assisted with administrative tasks such as filing documents or processing paperwork Medical Assistant
Medical College of Wisconsin-Milwaukee, WI
October 2003 to February 2005
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Assisted with patient billing processes, including verifying insurance coverage and submitting claims Daycare Assistant
Montessori School-West Bend, WI
May 1999 to October 2003
• Assisted in the daily care and supervision of children, ensuring their safety and well being
• Communicated effectively with parents regarding their child's progress, behavior, and any concerns or updates
• Supported children's language development through storytelling, reading aloud, and engaging conversations
• Maintained accurate records of each child's progress, milestones, and developmental observations Hostess/Cashier/Server
Pizza Hut-West Bend, WI
February 1996 to August 1999
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Performed opening/closing duties including counting money in the register before/after shifts Education
Certificate in ADHD & Behavioral Health Training
Moraine Park Technical College - Remote
August 2024 to November 2024
Associate's degree in Medical Assistant
Moraine Park Technical College - West Bend, WI
August 2002 to May 2003
Early Childhood I & II in Childcare
Moraine Park Technical College - West Bend, WI
August 1999 to December 1999
Skills
• CPT Coding
• Acute care
• ICD coding
• Patient Care (10+ years)
• Medical Scheduling
• Employee Orientation
• Communication skills
• Vital Signs (10+ years)
• HIPAA (10+ years)
• Documentation review
• EMR Systems (10+ years)
• Medical coding
• ICD-10
• Medical Terminology (10+ years)
• Physiology knowledge
• Medical receptionist
• English
• Experience Administering Injections (10+ years)
• HIPAA
• Childcare
• Medical Office Experience
• Microsoft Office
• Epic
• Triage (6 years)
• Microsoft Word
• Early childhood education
• Medical Records (2 years)
• Laboratory Experience
• Computer literacy
• Classroom experience
• Laboratory experience
• Time management
• Medical billing
• HCPCS (1 year)
• Quality assurance
• Microsoft Excel
• Medical records
• Epic (1 year)
• EMR systems
• Preceptor (2 years)
• Insurance Verification (3 years)
• Phone etiquette
• Behavioral Health (2 years)
• Order entry
• Cerner
• Sanitation
• Clerical Experience
• Quality Assurance
• Administrative experience (3 years)
• Vital signs
• Specimen collection / processing
• Anatomy knowledge
• Customer service
• Typing
• Teaching
Certifications and Licenses
Certified Medical Assistant
November 2024 to December 2029
Medical assistant certification through AAMA
AED Certification
December 2023 to December 2025
CPR Certification
December 2023 to December 2025
BLS Certification
December 2023 to December 2025
Driver's License
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