Customer Service Inventory Management
Resume:
BRETT TACKETT
Greenwich, OH *****
*********@*****.***
Professional Summary
Manager with over 23 years of extensive expertise in quality control, customer service, and inventory management across multiple industries. Demonstrates strong leadership and project management skills, consistently enhancing operational eff iciency and customer satisfaction. Committed to implementing innovative solutions and fostering a collaborative environment to drive business success and future growth.
Willing to relocate: Anywhere
Work Experience
Service Manager/Asst. General Manager
Caliber Collision-Willard, OH
June 2022 to March 2025
Draft collision estimates, enhancing customer understanding and satisfaction. Coordinate repair plans with technicians, ensuring timely vehicle readiness. Manage parts inventory and vendor relations, optimizing shop eff iciency. Oversee safety compliance with OSHA and EPA standards, promoting a secure environment. Facilitate customer updates and service excellence, fostering strong client relationships. Fostered collaboration between technicians and insurance representatives, resulting in smoother operations and expedited claims processing.
Maintained comprehensive records of inventory and technician performance, ensuring accuracy in resource allocation and payroll management.
Cultivated a positive customer service atmosphere, addressing client inquiries promptly and effectively to build lasting relationships.
Streamlined parts inventory management, leading to noticeable gains in shop efficiency and reduced wait times for repairs. Office Manager and duties also. Location went out of business March of 2025.
Conductor
CSX Transportation-Willard, OH
August 2006 to June 2022
Coordinate rail car operations, ensuring precise placement and safety compliance. Lead EHS initiatives, fostering a culture of safety and accountability. Inspect and maintain rail cars, minimizing downtime and operational disruptions. Maintained meticulous EHS records, ensuring compliance with OSHA and EPA standards while promoting a culture of safety.
Collaborated with team members to enhance rail operations, resulting in a safer work environment and improved morale.
Active roster member.
Service Manager
Graham Automall-Mansfield, OH
March 2005 to August 2006
Led team to enhance customer satisfaction and streamline operations, boosting service eff iciency. Managed inventory for timely availability of parts, ensuring seamless service continuity. Implemented safety protocols, reducing workplace incidents and promoting a safe environment. Trained new hires, fostering a skilled workforce and improving service delivery. Coordinated service plans with advisors and technicians, enhancing communication and outcomes. Fostered teamwork between service advisors and technicians, resulting in more effective service plans and improved client outcomes.
Mentored new hires, creating a supportive onboarding experience that empowered staff and enhanced overall service quality.
Service Manager
Kasper Auto Group-Norwalk, OH
October 2002 to March 2005
Managed inventory and shipping, ensuring timely deliveries and minimizing disruptions. Enhanced service operations, improving workflow eff iciency and productivity. Mentored staff to foster collaboration and improve service quality. Implemented safety protocols, reducing incidents and ensuring compliance. Developed service plans with technicians, achieving measurable customer satisfaction improvements. Maintained rigorous compliance with safety protocols, ensuring a safe workplace and reducing incidents, which bolstered team morale.
Streamlined inventory management processes, leading to timely deliveries and reducing operational disruptions.
Quality Control Manager/RMA Manager
Epic Technologies-Norwalk, OH
June 1998 to October 2002
Led quality control, enhancing product reliability and compliance with industry standards. Managed RMA processes, cutting return times and boosting customer satisfaction. Optimized inventory management, reducing waste and improving resource allocation. Trained staff, fostering collaboration and increasing team productivity. Conducted inspections, minimizing downtime and ensuring operational eff iciency. Conducted comprehensive inspections, identifying issues early and leading to marked gains in product reliability and compliance.
Streamlined RMA processes, signif icantly reducing return times and enhancing overall customer satisfaction.
Education
BACHELOR'S DEGREE in BUSINESS MANAGEMENT
University of Phoenix-Online Campus-Phoenix, AZ
August 1999 to June 2003
TECHNICAL CERTIFICATE in COMPUTER TECHNOLOGY
EHOVE Career Center-Milan, OH
August 1991 to June 1993
HIGH SCHOOL DIPLOMA in GENERAL STUDIES
South Central High School-Greenwich, OH
August 1989 to June 1993
Skills
• Supply Chain Management(Experienced)
• OSHA(Experienced)
• Project Management(Experienced)
• Team Leadership(Experienced)
• Training Development(Experienced)
• Business Management(Experienced)
• Public Relations(Experienced)
• Quality Control(Experienced)
• EHS(Experienced)
• Soldering(Experienced)
• Inventory Management(Experienced)
• Operations Management(Experienced)
• Blueprint Reading(Experienced)
• Warehouse Management(Experienced)
• Equipment Repair(Experienced)
• Customer Service(Experienced)
• Strategic Planning(Experienced)
• Time Management(Experienced)
• Data Analysis(Experienced)
• Conflict Resolution(Experienced).
• Microsoft Off ice(Experienced)
• Safety Management(Experienced)
• QuickBooks(Experienced)
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