Business Development Customer Service

Bonnie Fillippi

Winthrop, MA ***** ********.******@*****.*** 1-978-***-****

Seasoned professional with experience in recruiting, sales, marketing, customer service, paralegal/legal assistant, office management, and business development and substitute teaching.

Skills: Microsoft Office 365, Google Enterprise Suite, Excel, Typing 90 words per minute, Transcription, Marketing, Advertising, Business Development, Proofreading

Work Experience:

ROBERT HALF INTERNATIONAL

(Contract) Paralegal/Legal Assistant 2025-Present

for various Boston Attorneys

•Prepared and drafted legal documents for estate planning and home closings

•Organized and maintained case files

•Communicated with clients to have paperwork signed and tracked deadlines

•Set appointments for closings and other paperwork signing

•Executed documents for attorneys

•Transcibed meeting notes for various legal documents and letters

•Ensured documents were on record at registry

•Researched documents on various online sources and registries

WINTHROP PUBLIC SCHOOLS

•Substitute Teacher/Lunch Recess Monitor 2025-Present

•Maintained safe learning environment

•Followed exiting Lesson plans

•Supported Students daily needs including academic and behavioral

•Supervised activities in classroom, lunchroom and recess

•Ensured classroom was productive and inclusive

•Communicated with staff and principal to ensure continuity in the classroom, lunchroom and recess

VISITING ANGELS

Client Care Coordinator

CNA Manager 2024-2025

•Visited clients to assess healthcare needs at home/rehab centers

•Developed plan of care for clients and families including hospice care if needed

•Interviewed and Supervised visiting nurses for clients

•Worked with Nurses and Social Workers to ensure client needs were being met

NEW YORK LIFE INSURANCE

Director of Recruiting 2022

•Developed a network of potential candidates to generate a consistent flow of leads

•Utilized various sourcing methods, including resume databases, social media and networking events

•Conducted screening interviews to assess candidates' qualifications and fit for the role.

•Managed candidates through the screening process

•Collaborated with hiring manager to understand staffing needs and developed tailored recruiting campaigns

FLIP TEK SYSTEMS

Business Development Director 2011-2022

•Led successful business negotiations, resulting in an increase in contract value `and enhanced partnerships.

•Conducted market research to identify potential clients and uncover growth opportunities in emerging markets.

•Developed and delivered tailored proposals, securing a increase in client acquisitions.

•Spearheaded business development strategies that increased revenue.

•Cultivated and nurtured client relationships, leading to an increase in client ` retention.

•Conducted competitive analysis to identify key opportunities, increasing market ` share.

GILMARTIN, MAGENCE & ROSS Real Estate Law Firm

Receptionist/Legal Administrative Assistant 2008-2010

•Directed incoming calls daily, expertly connecting clients and brokers with Boston and Newton staff.

•Managed daily office operations, welcoming clients, and ensuring smooth workflow and customer satisfaction.

•Organized and prepared conference rooms for closing meetings, enhancing client

experience by fostering a warm and inviting atmosphere..

• Conducted comprehensive research using the internal database, improving call handling procedures.

•Revamped reception and common areas, boosting visitor and employee satisfaction and enhaning operational efficiency

•Streamlined ordering of supplies, managing budget management and invoice accuracy.

•Evaluated pricing and logistics for office supplies, achieving a cost reduction and streamlining the procurement process.

•Prepared monthly invoices for payment by HR boosting processing efficiency.Streamlined the preparation of 150+ monthly accounts payable invoices for

•Completed data spreadsheets, improving accessibility and accuracy for senior management decision-making.

•Organized and digitized files, improving retrieval time.

•Distributed mail pieces in a timely manner and prepared oubound shipments of time sensitive documents.

•Accurately typed and proofread Purchase and Sale Agreements Title Insurance Policy letters for Attorneys, ensuring error-free documentation.

•Collaborated with courier services to ensure on-time delivery of time- sensitive packages, enhancing customer satisfaction.

•Delivered daily deposits for Boston Office to bank and scanned for email delivery to Newton Office.

•Coordinated menus and organized luncheons for attorneys and clients

•Conducted online research for Registry of Deeds and made sure documents were recorded properly and in a timely manner.

•Collaborated with the building manager to resolve office issues.

WELLDUNN RESTAURANT GROUP, INC.

Executive Administrative Assistant

December 2006 - January 2008

•Managed daily operations in President's absence.

•Made meeting and travel arrangements for President and investors of new restaurant.

•Managed relationships between President and investors.

•Produced detailed expense reports monthly, enhancing financial oversight and aiding budget management.

•Sent out promotional and thank you items to potential and current investors

•Coordinated and carried out the opening of the Miami based restaurant and opening night

party

ACT PROXIMITY VIDEO CONFERENCING -

Customer Service Representative 2005

•Coordinated over 100 videoconferences for international clients, enhancing communication

•Managed over 30 video conferences weekly, managing all details from initial setup to billing, ensuring seamless client experiences.

HOUGHTON MIFFLIN COMPANY -

Administrative Coordinator-Corporate Information Technology Department

(temporary position through agency) 2003-2004

•Successfully coordinated travel arrangements for over 50 team members, ensuring efficiency and reducing costs.

•Produced detailed expense reports monthly, enhancing financial oversight and aiding budget management.

•Efficiently processed over 200 accounts payable vouchers monthly, enhancing payment accuracy and timeliness.

•Planned all corporate meetings internally and externally.

STARWOOD-SHERATON COLONIAL HOTEL -

•Corporate Meeting Planner/Sales Manager 2003

•Secured new corporate meetings locally, boosting regional business engagement.

•Successfully organized, coordinated and managed corporate meetings as well as some personal celebrations as needed.

•Facilitated strategy meetings with department heads, enhancing cross-department communication and improving project alignment.

•Successfully managed a 24-hour shift quarterly as hotel Manager on duty, ensuring operational efficiency and excellent team performance.

OLDIES 103.3 FM/WBZ BOSTON -

Sales Representative 2001-2002

•Created new local business customers and partnerships, boosting revenue.

•Developed annual advertising campaigns that boosted brand and increased sales and

revenue.

•Targeted event marketing plans that boosted non-traditional revenue through

innovative strategies.

•Streamlined team operations by delegating key responsibilities to a sales assistant, boosting efficiency.

THE MALLOY GROUP, INC. -

Office Manager 1999-2001

•Conducted legislative research and tracked legislative prospective bills impacting Massachusetts.

•Created and distributed a monthly newsletter enhancing awareness of legislative activities and engaging the community and clients.

•Cultivated strategic relationships with State Representatives and Senators, enhancing collaboration by attending State House meetings and fundraising

events.

•Successfully coordinated travel arrangements ensuring on-time arrivals and budget compliance.

•Managed QuickBooks logs, processing all accounts receivable and payable.

•Attended legislative fundraisers and community events, boosting relationships with

State Representatives, Senators and Legislative Aides.

•Successfully orchestrated two company relocations, ensuring seamless transitions.

JOURNAL TRANSCRIPT NEWSPAPERS -

Outside Sales and Marketing Representative 1996 - 1998

•Spearheaded targeted marketing campaigns, increasing local business engagement.

•Developed and implemented annual marketing budgets for clients, achieving a increase in campaign effectiveness.

•Leveraged conflict resolution techniques to successfully neutralize any negative situations

between competing local businesses.90% of potentially damaging situations.

•Collaborated with Winthrop Chamber of Commerce to implement innovative strategies, boosting local business sales and partnerships.

•Delivered monthly updates at the Winthrop Chamber of Commerce, boosting local business engagement, and addressing key community initiatives.

•Ensured error-free advertisements by meticulously proofreading and meeting tight weekly deadlines across multiple projects.

KATHARINE GIBBS SCHOOL - 1996

Financial Planning Advisor

•Engaged potential students to assess financial aid eligibility by conducting daily workshops, helping students understand federal aid procedures.

•Collaborated with the department director to implement a team-oriented approach, increasing student engagement.

•Drove compliance with federal financial assistance standards, enhancing approval rates.

•Completed 10+ workshops, enhancing expertise in federal financial aid laws and improving compliance.

LAIDLAW WASTE SYSTEMS -

Inside Sales Representative 1995 - 1996

•Facilitated communication between sales managers and outside sales representatives, enhancing collaboration and boosting team efficiency.

•Initiated over 100 proactive sales calls monthly, enhancing client retention and expanding the prospect pipeline.

•Coordinated over 50 weekly appointments for sales representatives, enhancing operational efficiency and client engagement.

•Established monthly quota standards, enhancing sales performance.

•Created comprehensive reports and reported and participated in strategic sales meetings.

•Participated in 5 sales training seminars, enhancing skills that drove an increase in sales performance.

CROSS- INDUSTRY COMMUNICATIONS -

Administrative Assistant 1994 - 1996

•Created all new business contracts and proposals.

•Provided comprehensive support to 40 employees, enhancing productivity.

•Managed and streamlined incoming and outgoing correspondence, increasing response efficiency.

•Collaborated daily with supply and service vendors to streamline operations, improving cost efficiency.

•Promoted to Data Processing Coordinator within 9 months for optimizing data workflows, improving efficiency by 20%.

•Led cross-functional team coordination, delegating tasks to 10+ clerks, improving project efficiency.

•Led a team of 25+ call center agents, enhancing efficiency and improving customer satisfaction ratings.

EDUCATION

Lee Institute of Real Estate - Certificate

2003 - 2003

Katharine Gibbs College - Associates Degree

1994 - 1994

Revere High School - Diploma

1992 - 1992

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