Project Management Business Operations

Benjawan Maxson

*****S Murphy Rd, Cheney, WA ****4

509-***-**** **************@*****.***

https://www.maxsonlab.com/benjawan_maxson/benjawan_maxson.html Professional Summary

Exceptional leader and communicator with over 12 years of IT experience and 13 years in business operations, including ERP implementation and project management. Bilingual in English and Thai, with a strong record of bridging communication gaps—most recently demonstrated through a successful year working directly with individuals with developmental disabilities. My leadership by example—through professionalism, organization, and respect—has positively influenced both disabled and non-disabled team members. I am seeking a role that leverages my technical expertise, strategic mindset, and people-centered approach.

Key Skills & Qualifications

- Proven communication and leadership abilities in diverse environments.

- Project management, team leadership, and cross-functional collaboration

- ERP expertise (Oracle EBS 11i Financial Module AP, AR, GL, and PO)

- Oracle and SQL database administration

- Proficient in Microsoft 365, Windows 11 Pro, and cybersecurity tools

- Experienced in diagnosing and resolving technical support issues with a strong focus on customer satisfaction and service excellence

- Bilingual: English and Thai (spoken and written) Education

- Master of Science in Management of Information Technology, University of Nottingham, United Kingdom, 1997

- Bachelor of Science in Computer Science, University of The Thai Chamber of Commerce, Thailand, 1993

Professional Certifications

- LinkedIn Learning: SAP SD, MM, Financials, PP (Apr 2025)

- LearnQuest: Oracle Database Platform, Oracle Database Foundations (Mar 2025)

- Google: IT Support Professional, Networking, OS, Security (Feb 2025)

- Google: Artificial Intelligence Essentials (Dec 2024) Professional Experience

Food Service Lead, Tessera – Fairchild AFB, WA 2024–Present

- Supervising daily operations within a highly challenging environment consisting of both workers with and without disabilities.

- Using strong leadership and communication skills to ensure customer-friendly cashier operations, and compliance with food safety standards.

Deli Bakery Associate, Military Deli & Bakery Services – Fairchild AFB, WA 2024

- Professionally prepared food while providing exceptional customer service in a fast-paced setting. Warehouse Associate, Amazon Fulfillment Center – Spokane, WA 2023–2024

- Strong work ethic of being punctual and presented a professional image when processing incoming and outgoing shipments.

Owner/Founder, Nathawi Concrete Products Co., Ltd., Thailand 2008–2020 (13 years)

- Successfully established, led, and operated a cement business, overseeing all aspects of operations, including procurement, manufacturing, inventory management, quality control, financial, and customer relations. This resulted in this business being selected over the competition.

- Developed and executed strategic business plans to ensure profitability and growth.

- Managed a team of employees, providing leadership, training, and performance evaluations.

- Cultivated relationships with suppliers and vendors, negotiating favorable terms and ensuring timely deliveries.

- Implemented cost-saving measures and optimized operational efficiency. Project Manager, Rapid Start Solution – Thailand 2008 (1 year)

- Professionally delivered all projects to customers on time.

- Efficiently cooperated with both internal team and customer team even though they were in different time zones.

ERP System Analyst, Asian Institute of Technology – Thailand 2003–2008 (5 years)

- Assured highly successful implementation of the Oracle EBS 11i Financial Module AP, AR, GL, PO; while providing exceptional maintenance support.

- Coordinated industry standard user training and developed documentation. IT Manager, Capsugel Thailand (Pfizer USA) 2000–2003 (3 years)

- Successfully provided key leadership when deploying infrastructure upgrades and technology implementation for three locations.

- Was solely responsible and professionally procured IT resources while staying within budget 100% of the time.

- Meticulously procured and installed equipment, provided end-user training and customer support. Computer Engineer, BHP Steel Building Products – Thailand 1997–2000 (3 years)

- Network administrator for entire system across three locations assuring that down time was minimized and provided key documentation records for key network events.

- Precisely operated within provided budget and was solely responsible for procurement of IT resources.

- Trained users on software solutions and provided customer support. British-American Language and Computer Institute – Thailand (4 years, part time)

- Excellent demonstration of my communication skills while performing as English Teacher for both adults and youth.

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