Information Technology It Field

IT Consultant

Information technology professional and visionary with strategic expertise in implementing complex IT projects. Possessing an overall 17 years of experience in the IT field, 13+ years of which are within the insurance industry.

Acknowledged for having an integrated set of competencies in the IT field ranging from managing DevOps and executing large Digital transformation programs. Leading large diversified teams and breaking the department silos. Possessing a proven record of accomplishments in delivering innovative fluid solutions in a strategic agile manner, focusing on customer centricity, people centricity, Efficiency, technology revolution, and evolution. Contributing to the bottom-line in all business areas to ensure value-added functions, facilities and quick to market deployments all while improving operational excellence, increasing departmental productivity and optimizing costs.

Delivery Head as well as Principal Consultant in implementation of the Software Product Solutions including large scale Data Migration for Leading Insurance Companies & Takaful Operators. Principal Architect of the Core Insurance Policy Administration System (ISF - Insurance Solution Framework). Possessing Comprehensive Product Management Experience

Expertise in:

-Building Business Relationships - Systems Design

-Business Transformation - FinTech

-Strategic Planning - Data Engineering

-Crystal Reports, Oracle Forms and Reports - Oracle Database Integrator, MS SSIS

-AML, DR - Cross-functional Team Leadership

- IT Strategy - Project Management

- Mergers & Acquisitions (M&A) - Business Strategy

Technical Skills

-Programming Languages: JavaScript, bootstrap, SQL, C#, C, C++

-Platforms: Windows, Linux, Windows

-Frameworks: Angular, Razor

-Database: Oracle 10g/11g,19c, MS SQL server, MYSQL

-AML Tool: Oracle FCC, Oracle Mentos, Thomson Reuters’ world check one, Finscan, ECM 808, OFSAA 804

-ETL Tools: Oracle Database Integrator, MS SQL SSIS, VS ETL, EDL, HIVE, snowflake, informatica

-Reporting tools: Crystal Reports, Oracle Forms and Reports

-Endpoint Security: Symantec endpoint security installation & administration, Trend Micro, EDR, DLP

-Firewall: Palo Alto (next gen) log monitoring, Nat rule & policy level administration

-Industry Knowledge: AML, Regulatory, KYC, Compliance

-WAF: Radware (basic administration)

Professional Experience

Al Jazira Takaful, Jeddah, Saudi Arabia Aug 2021– Present

Senior Consultant - IT Consultant

Oversee day to day infrastructure activities while maintaining budget and expenses. Managed datacenter in the cloud and built cloud-based VPN tunnels to ensure secure connectivity between remote sites. Continually improve IT Infrastructure standards, policies, processes and procedures.

I manage an elite team of .NET developers. The team specializes in process automation, CTI functionality and CRM applications. I also manage telecommunications experts responsible for programming and managing an Infrastructure

Re-engineered 3 tier architecture application for aggregators to enhance application efficiency by 30%

Hands on experience on CCHI, Najm, yakeen, dakhli integration with core & internal applications

Designed & developed 3 tier application for protection & saving application in compliance to SAMA regulation and integrated with third party and compliance bodies i.e. RBS (risk-based scoring), kyc update

Managed a 1 million IT operations budget for all hardware, software, and IT staffing requirements.

Successfully migrated datacenter from on premise to cloud in Saudi. The project included migration of Windows AD, MS SQL 2005/2008, Oracle, data guard, and MS Exchange 2010 servers.

Created virtualization roadmap to reduce physical server count by 80% and save ongoing annual savings of 70,000 by the virtualization of 22 servers.

Successfully implemented and managed MPLS loop circuits between locations. Migrated L3 circuits to cloud based VPN tunnels

Defined requirements for a new help-desk ticketing program that improved overall reporting and visibility of operational performance metrics

Architected the expansion of virtual server environment, increasing application performance across the enterprise by 35% within the loan application processing application environment.

Achieved a 12% efficiency gain within the Active Directory user group and security administration.

Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization leading to an "excellent" IT rating from the Federal Bank IT examiner for IT systems, processes, and compliance.

Created and implemented strategic implementation plan and upgrade paths for the migration of legacy core systems.

Implemented disaster recovery procedures to reduce downtime that generated over 1M in annual savings.

Troubleshooted network systems and recommended improvements to infrastructure.

Designed a Cloud Adoption Framework that increased efficiency by 25% and resulted in cost savings of over 2M annually

Enhanced security protocols, reducing infrastructure-related incidents by 75%

Managed a shift from on-site servers to cloud-based systems, reducing IT expenditure by 50%

Implemented agile methodologies, leading to a 30% improvement in project efficiency

Successfully integrated a major update to the VMware VCenter, improving system stability and performance by 20%

Supervised the troubleshooting of system errors, reducing downtime by 50%

Deployed an IT service management platform, enhancing incident resolution time by 60%

Reduced IT Infrastructure implementation cost by 50% through effective IT resource utilization.

Develop and implement IT policies across the Organization.

Constructed a cyclical maintenance framework, improving system longevity and reducing breakdowns by 40%

Improved network performance by 45% through optimization of routing protocols

Maintained 99.9% network availability for 2 years consecutively

Developed monitoring and alerting systems, reducing system failures by 35%

Established precise implementation for MS Dynamics 365 project plans to ensure all critical path/project milestones were completed on schedule. Monitored project budget, milestone and earned value and reported status to client’s management.

Worked closely with client’s management to deploy IT business applications that support increasing demands of business, sales, operations, and critical functional areas.

Established precise implementation ERP (Oracle Apps) project plans to ensure all critical path/project milestones were completed on schedule. Monitored project budget, milestone and earned value and reported status to senior management.

Re-engineering the exiting processes which governs the operations of the Application and Support Service departments.

Timely implementation of IT projects including deployment of technology.

Spearheading project implementation lifecycle for Anti Money Laundering and Trade Surveillance System “TRANSWATCH" and world check one

Creating ETL for world check one database to integrate with different AML sources & to run screening for false positive records

Developed Complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL.

Developed API for aggregators to provide pro rata & TPL rates (motor & medical business)

Hands on experience on data extraction, data migration/transformation and loading data from various sources line oracles server & flat files

Managed data related activities related to development, administration and to create ETL/ELT for direct debit transaction to scale data warehouse using various tools i.e., informatica power center

Strong experience in data warehousing and ETL using incorta power BI and informatica power center 8.6

Hands on experience with Informatica tools; Source Analyzer, Warehouse designer, Mapping designer, Mapplet Designer, Transformations Developer, Informatica Repository

Designed and developed complex mappings to move data from multiple sources into a common target area such as Data Marts and Data Warehouse using lookups, Source Qualifier, Router, Filter, Expression, Aggregator, Joiner, Normalizer, Sequence Generator, Update Strategy from varied transformation logics in Informatica.

Worked on optimizing the mappings by creating re-usable transformations and Mapplets. Created debugging and performance tuning of sources, targets, mappings, transformations and sessions

Worked on Cognos reporting tool for Business reporting, Dashboard set up and end to end testing.

Exposure in overall SDLC including requirement gathering, data modeling, development, testing, debugging, deployment, documentation, production support.

Well versed in developing the complex SQL queries, unions, multiple table and views

Experience in database programming in PL/SQL (stored procedure, triggers and packages)

Developed and maintained custom data-centric web applications using ASP.NET, C#.NET, and Services with Agile/SCRUM methodology

Proficiently developed complex ETL (Informatica Power Centre Client) flows and SQL queries as per the business requirements as per the approved design. Worked extensively on UNIX and Pl/SQL scripting for various complex and critical scenarios.

Conducted daily transaction monitoring to ensure that no suspicious activity was taking place on any accounts

Developed Complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL.

Led security & infrastructure team to deploy necessary rules in firewall & endpoint to secure network

Al Jazira Takaful (Bank Al Jazera), Jeddah, Saudi Arabia Jul 2014 – Aug 2021

Senior IT Manager

Duties & Responsibilities

Designed, architected, and developed various life insurance related application & features used by broker, sales agency to improve business outcome, save time, and reduce costs.

Responsible for managing day-to-day operations of the IT department, including Infrastructure, Application, Operation, Support, and Admin.

Develop strategic plans and implement the objectives of the company's information technology needs to ensure the computer capabilities are responsive to the needs of the company's growth and objectives.

Evaluate overall operations of computing and information technology functions and recommend enhancements.

Comply SAMA cybersecurity framework in the security of the information systems, communication lines, and equipment.

Use Development tools to maintain Applications & resolve problems and ensure the

stability of the Application at all times.

Build and maintain 3rd party integrations to facilitate business operations with system enablement.

Implements an IT budget for the organization as a whole or for specific departments.

Supervises IT department staff, including setting schedules, implementing training, and assessing performance.

Developed Modules for Medical and General Line of Business, including Medical Claims, Motor claims, Underwriting and Financial Integration.

Managing and overseeing the implementation of SAR 20+ million Insurance systems/ Infrastructure upgrade. Responsible for the demand management and capacity requirements for both internal and external teams.

Managed and led the project team for achieving project objectives. Review progress and report the status and progress of the project to the IT steering committee. Responsible for validating the complete application development life cycle of the agency software systems; including validating gathered requirements, database management, software development, testing, implementation, regression and update to CEO and management.

Led the solutions delivery initiatives for core and non-core application. eskadenia, ERP, CRM.

Managed the migration from penta takaful 9i to 12c

Managed and led the project for RBS module (risk-based scoring) and AML integration for life & non-life

Spear headed the management, redesign and implementation of a robust state of the art high availability SAR 8+ Million infrastructure to support the application development initiative.

This initiative led to the establishment of a 3-tiered architecture excluding integration layers to support the deployment of the Eskadenia core insurance system.

Having In-Depth Techno Business Knowledge of Insurance & Takaful Industry

Created custom complex data analytics in SAP Crystal Reports & ASP.net using C# to identify trends within quality data and find new sources of revenue within customer data.

Developed CRM for sales to leverage digital sales

Created ETL for world check one database to integrate with different AML sources & to run screening for false positive records

Developed intranet-based Helpdesk system for communication and logging all internal service request & issues

Developed customer care solution to log all inquiry & complaints

Established DR (disaster recovery) plan and implement BCP for head office & DR Site (end to end synchronization of systems servers including all critical server, infrastructure, backup & critical systems)

Lead an escrow agreement with NCCGroup, at vendor’s location for core system

Managed Control costs and budgets regarding IT systems

Manage contracts with vendors (e.g., development platforms, telecommunication companies) and software licenses i.e., Oracle, Microsoft, Symantec, Refinitiv, Thomson Reuters

Bank Al Jazera, Jeddah, Saudi Arabia Nov 2007 – Dec 2016

IT Officer

Prepare BRD with business users & to transform technical details to vendor & development team

Implemented business logic in C#.NET, business intelligence/ETL solutions, and business rules to integrate disparate data sources toward a centralized data store

Oversaw implementation of a centralized database containing detailed information about every customer’s transaction (e.g., date, amount, purpose) which allowed analysts to identify suspicious activity more quickly than before when they had to search through thousands of paper statements manually.

Achieved 20% improvement in the performance of all ETL/SQL and online components, ensuring timely response and data reliability by following strict service level agreements

Rolling-out ASD (Screening Deployed) which is Thomson Reuters Name Screening System to check blacklist customer and to screen twice daily

Implemented new KYC (Know Your Customer) procedures, improving client onboarding process by 25%

Developed web based BI portal that authenticate through LDAP (domain controller) and authorize users according to their roles defined in active director user property

Created a comprehensive risk rating system for all transactions and account relationships, which increased the quality of customer data by 95%

Installation of VeriSign certificates on web server IIS (for particular web applications)

Designed & developed customer portal to facilitate customers to login via second factor authentication and to allow customers to view their profile contribution history, fund management performance, additional rider management and to view customer portfolio summary

King Abdul Aziz University, Jeddah, Saudi Arabia Feb 2005 – Nov 2007 Lead Web Developer

Led design and implementation of new Java-based DB2 Special Build platform which provides code and product images for temporary, emergency fixes designed to bridge customer environment until next fix pack is released

Implemented automated packaging infrastructure for DB2 and oracle & developed application for BSC to track KPI

Implemented automated packaging infrastructure for SQL and oracle

Education

Bachelors of Science in Computer Science, Greenwich University (4 years) awarded in 2004

PMP Certification

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