Customer Service Representative

Brittany R. Whitfield

Philadelphia, PA

267-***-**** **********.**@*****.***

SUMMARY

Areas of strength include:

Organization

Leadership

Microsoft Office Suite

Problem solving

Goal oriented

Accountability

Detail oriented

Customer relations

EXPERIENCE

Aspire Educational Services Philadelphia, PA (2023-current)

Paraprofessional

One on one with a student with special needs

Assist, support, and work closely with teachers, admin, etc.

Record and report appropriate data regarding academic, behavioral, and/ or health

Work with student to reinforce and implement IEP goals.

Assist student with class routine and transitions from one activity or location to the next.

Assist with behavioral and emotional needs

Assist with classroom management

Blazer Works Philadelphia, PA (2023-2023)

Paraprofessional

•One on one with a student with special needs

•Assist, support, and work closely with teachers, admin, etc.

•Record and report appropriate data regarding academic, behavioral, and/ or health

•Work with student to reinforce and implement IEP goals.

•Assist student with class routine and transitions from one activity or location to the next.

Woods service Langhorne, PA (2022-2023)

Direct Support

•Assist residents with hygiene and feeding.

•Accompany residents to their programs, school, work.

•Assist with daily activities.

•Accompany residents to doctor appointments.

•Respond to residents’ behavior and document their progress.

Children’s Hospital of Philadelphia Philadelphia, PA (2020- 2021) Equipment Associate/Customer Service Representative

•Independently respond to and resolve customer questions, concerns, and inquiries via calls and email correspondence

•Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner.

•Complete all mandatory training to ensure ongoing compliance.

•Process patient supply orders via database, phone, or e-mail

•Allocate and provide orders for medical staff as requested for required medical equipment.

•Sterilize and store medical equipment per the guidelines of Children’s Hospital of Philadelphia

•Communicate with provider offices, clients, and internal resources.

•Schedule field tech resources when required.

•Accurately post or transcribe data into the database.

Medical Guardian Philadelphia, PA (2017-2020)

Customer Service Representative

•Receive incoming telephone calls from customers needing assistance with their accounts, product, checking on orders and resolving delivery issues.

•Maintain superior knowledge of Medical Guardian products, services, shipping, and billing practices to ensure that information communicated to the customer is accurate and complete.

•Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

•Follow up with customers regularly to ensure appropriate changes were made to resolve customers' problems.

•Display positive attitude while communicating with all internal and external customers.

•Perform other duties and responsibilities as assigned.

•Assist to train newly hired employees.

•Troubleshoot and activate devices.

•Lead the launch of the freedom guardian watch (2019).

•Over saw distribution of the freedom guardian watch

•Trained and oversaw two specialist who assist with product launch and distribution.

Macy’s Oxford Valley, PA (2016)

Cashier

•Managing cash transactions

•Provide exceptional customer service in a customer facing position.

•Educate customers on consumer products prior to purchase.

•Maintain knowledge of products offered at location.

•Update current inventory.

CHIPTOLE West Chester, PA (2015-2016)

Crew Member

•Providing friendly, quality customer service to each Chipotle customer

•Working toward understanding and articulating Food with Integrity

•Consistently and accurately using prep sheets, Road Maps, cleanliness list, and station checklists

•Maintaining proper food handling, safety, and sanitation standards while preparing and cooking food

EDUCATION

Lock Haven University Psychology (2014)

Community College of Philadelphia Psychology (2015)

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