Data Entry Customer Service

Angelo Bailey

Washington D.C.

Phone: 202-***-****

***********@*****.***

~ Ambitious professional seeking a position which will enable me to exercise my knowledge, experience and exceptional leadership skills in hopes of making a significant difference in the lives of those in which I serve ~

Qualifications Profile

Hard working highly motivated individual with over 20 years’ experience in the public relations and customer service fields specializing in diverse and challenging assignments.

Proficient in identifying client needs and crafting work opportunities, and supportive services carefully tailored to the betterment of the individual/family.

Expert knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs, along with knowledge of the mission, organization, and work processes of programs.

Trained and highly skilled in legal reasoning, research, and policy analysis enabling to further policy-related goals.

Adept at cultivating and directing high performance teams and developing constructive relationships with a wide range of departments and partners.

Resourceful in the completion of projects, effective at multi-tasking and a possession of strong analytical skills which has enabled various promotions throughout my career.

Excellent oral, written and interpersonal communication skills.

Strong technical background in the usage of computers and various performance based operating systems, software and programs such as Microsoft Office, Salesforce, Acuity, Asana, Cybersource, Speechminer, Konnex, Data Divider and Marketing Cloud.

Education

Strayer University Completed June 2013

Master of Business Administration

Virginia State University, Petersburg, VA Completed May 1995

B.S Administrative Systems Management

Certifications and Professional Memberships

•Phi Beta Sigma Fraternity Inc., 1986

Full Time Professional Experience

AARP January 2005 to Current

Sr. Member Relations Analyst

Develops, writes, and responds to correspondence addressed to the Chief Executive Officer, Board of Directors, and executive staff, handling complex issues from the Attorney General’s Office, Better Business Bureau, and senior leadership.

Ensures written responses accurately reflect AARP public policies, legal standards, and current Association talking points, guidelines, and information.

Incorporates policies and issue stances into usable reference material supporting member contact programs.

Communicates with issue experts of key groups to stay current with policies and positions.

Updates management and training staff on any changes to key Association issue stances or strategic programs.

Manages and processes daily Frontline App inquiries generated by AARP State offices and volunteers.

Reports to management and AARPX for future enhancement of the tool.

Responds to numerous Foresee surveys daily regarding members’ online web experiences.

Conducts extensive research and collaborated with the technical team and other areas to provide timely resolutions.

Constructs quarterly reports encompassing the Ombudsman Team’s production and analysis in key areas.

Highlights superb customer service through member interaction in the reports.

AARP October 2000 to January 2005

Member Relations Liaison Specialist

Engaged directly with members and service providers, acting as a liaison to address serious and complex issues and complaints related to AARP-endorsed products and services.

Independently handled communication with members on a range of issues, covering AARP-endorsed products such as Auto/Homeowners Insurance, Credit Card, Health Insurance, Life Insurance, Mobile Homes Insurance, Pharmacy, Privileges Program, Motoring Plan, and any future products managed by AARP Services.

Researched and provided timely responses to member concerns through various channels, including telephone, email, written correspondence, or in-person interactions.

Regularly updated all communications as necessary to ensure accurate and relevant information is conveyed.

Volunteer Experience

Trinidad Recreation Center, 2014 - Current

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