Customer Service Administrative Support

JEVETTA THOMAS

346-***-**** ************@*****.*** Houston, TX 77033

PROFESSIONAL SUMMARY

Compassionate and hardworking professional with over 10 years of diverse experience in customer service, security, home health care, and administrative support. Adept at providing quality client care, managing sensitive information, and maintaining high standards of service in fast-paced environments. Brings a positive attitude, strong attention to detail, and a genuine commitment to helping others. Seeking to continue professional growth in the medical administration or healthcare support field.

CORE SKILLS

Customer Service & Conflict Resolution

Cash Handling & Transaction Accuracy

Home Health Assistance & Vital Monitoring

Administrative Support & Office Operations

Surveillance Monitoring & Security Reporting

Sales Strategy & Product Knowledge

Data Entry & Record Management

Team Collaboration & Multitasking

PROFESSIONAL EXPERIENCE

Care Giver

Medical Insight – Houston, TX

February 2021 – Present

Assist patients with daily living activities, including hygiene, grooming, and home cleanliness

Monitor and record vital signs such as blood pressure and temperature, reporting any health concerns to supervisors

Prepare meals according to dietary restrictions and ensure patients are properly nourished

Provide emotional support and companionship to promote overall well-being and quality of life

Maintain a safe and sanitary living environment for patients in accordance with care plans

Security Officer

Weiser Security Company – Houston, TX

September 2017 – February 2021

Patrol assigned areas to ensure safety, detect suspicious behavior, and prevent unauthorized access

Monitor CCTV and security systems to identify and respond to potential threats

Greet and register clients and visitors while maintaining a professional and secure front desk presence

Respond to alarms, emergencies, and incidents in a calm, effective manner

Perform daily logs and incident reports to support site accountability

Lead Pawn Broker

Cash America – Houston, TX

July 2015 – November 2016

Evaluated items for collateral-based loans and provided accurate loan values based on market trends

Handled cash and financial transactions with precision, ensuring compliance with company policies

Trained and supported new staff in loan processing, sales techniques, and customer service

Maintained store organization, merchandise display, and inventory tracking

Pawn Broker

EZPAWN – Houston, TX

July 2010 – May 2015

Assisted customers with buying, selling, and loan transactions involving electronics, jewelry, and tools

Performed detailed appraisals of pawned items and explained loan terms clearly to customers

Managed daily cash drawer, conducted inventory audits, and updated customer records

Delivered exceptional service to encourage repeat business and build customer loyalty

Receptionist

Eagle Fence – Houston, TX

January 2007 – December 2010

Answered phone calls, scheduled appointments, and coordinated communication between departments

Entered data into company systems, processed client information, and maintained organized filing systems

Welcomed clients and visitors, provided project updates, and ensured smooth office operations

Supported sales and administrative staff with document preparation and supply management

Seasonal Cashier

Home Depot – Houston, TX

December 2006 – May 2007

Processed customer purchases, returns, and exchanges using POS systems

Maintained a clean and organized checkout area and assisted in restocking merchandise

Delivered prompt and courteous service during high-traffic seasonal periods

Assisted customers in locating items and making informed purchasing decisions

EDUCATION

High School Diploma

Gulf Shore Academy – Houston, TX

Graduated: May 2002

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