Software Development System Architect

Mekala Chellappa

***************@*****.*** +1-919-***-****

Professional Summary

Having 6+ years of professional experience into Software Development.

Experienced PRPC developer/ Pega Architect with 6+ years of experience in Design, implementation and maintenance of business applications across industry verticals.

Experience working in Agile environment utilizing Scrum and Scaled Agile framework (SAF)

Experience working in PEGA 6.x, 7.x, 8.x.

Strong understanding of Enterprise Class Structure and PEGA features

Strong expertise in UI, Data Pages, Process flows, SOAP, REST Connectors and services.

Well versed with SDLC & Agile methodologies. PI Planning, Sprint Planning

Experience in Healthcare and Banking domain.

Mentored team of Junior developers and managed deliverables in an agile environment.

Strong team player with good interpersonal and coordination skills.

Strong analytical and problem-solving skills, team player and quick learner

Certification:

PEGA Certified System Architect v7.x

Pursuing my Certified Senior System Architect (CSSA) certification

Education

BACHELORS IN COMPUTER SCIENCE AND ENGINEERING 2006

ANNA UNIVERSITY

Experience

Client: Anthem Feb 2023 to currently working

Role: Pega Developer/Pega Architect

Project Description:

Responsibilities:

· Closely working with Client to gather the requirement.

· Used OOTB features like CTI functionalities in few of the areas in this project.

· Worked on creating process type workflows in PRPC

· Working on Requirement Analysis, Technical Design and documentation.

· Worked on creation, updating of various PRPC rules like Activities, UI, data pages, integration, and Portals etc. rules as part of day-to-day application development.

· Created DB integration rules for RDB and OBJ methods.

· Extensively worked on writing activities for validations and error handling.

· Working on SOAP, REST connector integration rules.

· Worked on Service File to copy the CSV file from a server location to create multiple Positions.

· Handling code deployments from Development to QA environments according to the change management process setup by the client.

· Worked on List and Summary reports to display data on various portals.

· Running scripts on IBM Data Studio tool in order to verify the data in various DB2 tables that reflect in PEGA application.

· Providing post Production defect fixes and support activities.

· Worked on skimming the application as part of moving towards cloud.

Environment: Pega PRPC8.4, DB2, IBM Data Studio, Content Manager, HP ALM.

Client: Nike, OR Feb 2021 to Jan 2023

Role: Pega Developer

Project Description: Order Management

Nike being a global leader in athletic footwear and apparel needed to overhaul its business processes. Legacy order management processes were manual, leading to errors and inconsistent customer, supplier, and staff experiences. The system’s existing electronic data interchange (EDI) had a low throughput rate, with manual reviews needed for over 25% of the company’s three million annual commercial orders. Being able to accept orders in multiple formats, including Excel spreadsheets, would go a long way in eliminating costly manual reviews. The company needed end-to-end visibility to streamline and modernize how orders were captured, maintained, allocated, and delivered.

As part of the automation solution, the company incorporated a dedicated application to manage incoming orders, requiring an order validation unique to each customer prior to transferring final orders into existing systems. This Simplified and streamlined customer and employee experiences through faster order fulfillment. Increased productivity for both operations and IT. More than 99% reduction in process lead time.

Responsibilities:

Work closely with and assist other software engineers on the team, while providing guidance as part of our agile process.

Implemented critical workflows part of day-to-day business operations the workflows are crucial to success of the system.

Developed Activities, Data Transforms, Data Pages, steps, methods and error handling.

Developed Rules for Validation and Integration rules pertained to Rule-Connect- and Rule-Service.

Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.

Agent processing management, Ruleset version controlling and deployments.

Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.

Works with both internal teams and development teams to assure issues are resolved in a timely fashion

Environment: PRPC V8.3.2, JIRA, SOAP UI, TOAD,SQL server

Client: BB&T Bank, NC June 2019 to Nov 2020

Role: Pega Developer

Project Description: Claims and Dispute Processing

Responsibilities:

Built Decision rules to determine the eligibility criteria for the customers prior to issuing provisional credit.

Designed and developed workflows and underlying components for Data Enrichment, Provisional Credit, Chargeback

Automated fraud reporting by defining Queue Processors to report fraud transactions in the background by integrating with VROL (Visa Resolve Online)

Used Connect-SOAP to integrate with FileNet to Add and View Documents

Used File Listeners to consume files from external systems and automatically create cases in PEGA

Built reports for Business on

oNumber of Fraud cases reported on a daily / weekly / monthly basis

oTotal amount disbursed to customers as Provisional credits

oStatus of reported Claims in a given time

Experience working as Agile teams and good understanding of the SCRUM model.

Mentor the teammates at offshore and own the deliverables.

Environment: PRPC V6.1, UDB-DB2 10.2, SQL Server

Client: Health Now New York Inc. Sep 2018 to May 2019

Role: Pega Developer

Project Description: Claims Batch Recall

Health Now is leader in Specialized Health Management Services in-corporation in-normal health life insurance, monitoring devices for medium- and high –risk patients and complex case management. Their Extensive Continuum of HealthCare Services was put together to help the needs of all members. Health Now New York Inc., (which is the combination of multiple acquisitions like Blue Cross & Blue Shield) has multiple source systems that each has its own processes tied to deliver their legacy company’s products and services. The end goal of the entire project is to move data from all legacy source systems, into the new target system and deliver an integrated health delivery model for existing and future clients. The purpose of the Pega Batch Recall application is to identify claims that need to be adjusted due to eligibility updates and changes. The eligibility transactions could require claim adjustments.

Responsibilities:

Collaborated with PO to break down the requirements to user stories

Defined standards to integrate with target state systems based on the business needs

Developed nightly batch process that writes data to a flat file which is consumed by downstream systems

Technical impact analysis of the new change requests and provides the design approaches

Divides and distributes the technical tasks to the team members and make sure the development plan in line with the release dates

Environment: PRPC V7.2., SOAP UI, UDB-DB2 10.2,SQL server

Client: Health First Insurance, NY Apr 2017 to July 2018

Role: Pega Developer

Project Description: Appeals & Grievances (A & G)

Healthfirst is going through transformation include business and technical. Part of Business Transformation initiative, A&G System replaces outdate and unsupported Clinical Platform (CCMS) with a new more capable platform (Pega PRPC). Clinical System provides capabilities which enables Appeals & Grievances process. A&G will be implemented in multiple phases with each phase enabling complete A&G capabilities with automation for identified Lines of Business.

List of modules involved in this assignment

CRM (Salesforce application) routes the Service Requests created via Mule soft to PEGA for only the Appeals and Grievances related service requests

Pega will create the Case and routes case to the Clerical department and displays the UI with the request Data received from CRM and the user can take necessary actions on that case.

User will decide whether this request related to Appeal or Grievances and bases on the decision the corresponding appeal and Grievances cases will be created and routed to either Clinical or Non clinical Department.

Clinical and Non-Clinical users process the Appeals and Grievances cases and take the necessary action to resolve the case.

Manager has the dashboard view to see the work assignments of the users and also can track the compliance of the cases based on the timeline.

Responsibilities:

Provide architecture and design guidance to fellow team members

Directs and reviews technical team implementation of the desired BPM solution.

Work with Middleware, DBA and COE for the architectural reviews and other technical setups.

Encourage adherence to PRPC best practice design guardrails and enforcing standards and follow process across all stages of software life cycle

Oversee Onsite/Offshore team and reviews all deliverables

Work in conjunction with Program manager to size, manage risk and update daily status

Environment: PRPC V 7.2.2, Oracle, Tomcat

Employer: Indian Bank, Bangalore,KAR

Role: Shroff Jun 2013 to Aug 2016

Responsibilities :

3-year banking experience as a clerical staff handling cash,transactions,sending money through demand draft,NEFT,RTGS,etc,clearing customers queries over the phone and in person.

Created various deposit accounts like Short term deposit, Recurring deposit, Fixed Deposits and also opening various loan accounts like automobile loans, Home Loans,Jewellery loan,etc.

Customer service focus with experience handling complex transactions across multiple systems.

Ability to educate and connect customers to technology and share the value of mobile banking options.

Ability to interact with integrity and professionalism with customers and team members.

Experience working with others on a team to meet customer needs.

Cash handling experience.

Ability to follow policies, procedures, and regulations.

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.

Well-organized, independent and able to prioritize in a fast-paced environment.

Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.

Acted as a leave reserve.

TD Bank –South Carolina Feb 2012 – May 2013

PEGA Tester/Pega Support

This application is mainly to handle the Client document base and also customer documents

verification stage to their maintenance, retrieving and archive in FileNet tool by using front end with the help of PEGA application along with Kofax and Cover sheet technologies.

Charles Schwab and Company Oct 2010–Jan 2012

Role: PEGA Support/Tester

TOA application to handle the transfer of Customer assets like mutual funds, shares and other financial bonds from other parties to Current Client by initializing the Transfer Initialization to closure of assets transfer tracking in PEGA application by integrating multiple up and downstream application like SWIFT etc.

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