Customer Service Assisted Living
Resume:
KIMBERLY S.
LAMBERT
*******************@*****.***
Las Vegas, NV 89122
Motivated leader and problem-solver with advanced supervisory, team building, and customer service skills. Proven ability to step into roles and drive positive changes to enhance company success. Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques. Committed to maintaining a strong ethical foundation that fuels drive for excellence. Former Owner CEO of an Assisted Living Facility, as well extensive experience in the hospitality industry as a manager, server, bartender, cook, caterer and hostess. PROFESSIONAL SUMMARY
SKILLS
• Empowering Team Motivator
• Organizational Issue Resolution
• Proficient Team Leadership
• Collaborative Team Development
• Service-Oriented Communication
• Comprehensive Training Strategies
• Effective Monitoring Strategies
• Positive Work Environment Practices
• Employee Engagement Strategies
• Efficiency Enhancement
• Commitment to Ethical Practices
University of Maine
Associate of Arts: Business Administration,
Psychology
University of Massachusetts Boston
07/2025
Institute For Community Inclusion
National Certificate in Employment Services
EDUCATION
Continuing education in Organizational
Life Cycles and Sustainability
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• Licensed Assisted Living Administrator
Continuing education in Quality
Assurance and Regulatory Compliance
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Career Building and Employment
Specialties
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Legends Residential Care - Senior Director
South Portland, ME • 02/2023 - Current
Sweetser - Senior Scheduling Coordinator/Crisis Intervention Specialist Bangor, ME • 03/2018 - 12/2022
WORK HISTORY
Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
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Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
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Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
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Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
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Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
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Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
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Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
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Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
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• Performed root cause analysis to identify and resolve quality issues and defects. Collaborated with cross-functional teams to develop and implement process and system improvements for over 300 employees and 50+ residents.
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• Managed 10-16 homes and supervised over 50 employees. Maintains consistency in staffing schedule for over 125 employees, including reaching out to off-shift and per diem staff to fill open shifts, and arranging transportation for clients' needs.
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• Monitors overtime to ensure that it remains within normal weekly levels. Collaborates with other leadership team members to ensure that the schedule stays up to date with possible staffing moves, staff trainings, and client appointments/community supports
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• Facilitates peer-to-peer conflict resolution
Reduced scheduling conflicts by proactively identifying potential issues and coordinating with team members to resolve them.
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Served as a liaison between clients, vendors, and internal teams to ensure smooth coordination of all schedule-related activities.
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Enhanced project efficiency by streamlining scheduling processes and implementing effective communication strategies.
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Provided regular updates on project status to senior management, facilitating informed decision-making regarding resource allocation and priority setting.
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Improved overall productivity by optimizing resource allocation for multiple projects simultaneously.
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Developed detailed project schedules, enabling more accurate forecasting and better decision-making.
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Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
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