Business Analyst Senior

Senior Business Analyst

Name : Surbhi Maheshwari

Phone : +1-412-***-****

Email : ********************@*****.***

LinkedIn: https://www.linkedin.com/in/surbhi-maheshwari-557b8a157/

Professional Summary:

Total 8 years of corporate experience in Business Analysis and Project Management, with strong focus on cross-functional collaboration and leveraging diverse technologies to deliver comprehensive, end-to-end business solutions.

Collaborated with Product Owners and stakeholders to elicit, document, and prioritize business and functional requirements translated them into user stories with clear acceptance criteria.

Created key project artifacts (BRD, FRD, SDD, AS-IS/TO-BE flows) and facilitated core Scrum ceremonies to ensure clarity, alignment, and continuous delivery.

Expertise in designing Wireframes and Prototypes using tools like Figma, Sketch, Confluence (Gliffy), and Signavio.

Proficient in the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)

Collaborated with stakeholders to gather and document requirements while adhering to HIPAA guidelines and safeguarding PHI in all business processes.

Performed end-to-end API testing using Postman, validating request/response payloads, status codes, headers, and schema accuracy to ensure robust and reliable system integrations.

Conducted User Acceptance Testing (UAT) in dedicated environments by validating functional requirements with business users and performing smoke testing post-deployment to ensure system stability and readiness for production release.

Expertise in writing INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL OUTER JOIN queries to combine data from multiple tables efficiently.

Utilized aggregate, numeric, string functions to perform advanced data analysis, transformation, and cleaning.

Subject Matter Expert in reconciliation tools like TLM (GXM & PLC), PLM, and MUREX, with strong expertise in cash and stock reconciliations, FX products, and process optimization across end-to-end financial workflows.

Experienced in managing high-value international SWIFT and RTGS transactions, resolving payment issues such as non-receipt and non-payment, and processing manual payment instructions including MT103/MT202 using Payplus with strict adherence to compliance and cut-off times.

Hands-on experience in trade lifecycle, SWIFT message standards, global payments, high-value payment investigations, and fund recall processing using MT199 and MT299.

Worked on MT to MX migration project aligned with ISO 20022 standards, involving transformation of legacy SWIFT messages (MT103, MT202, MT940/950) to corresponding MX formats (pacs.008, pacs.009, camt.053).

Well-versed in SWIFT Alliance Gateway and Web Platform (SAA and AMH), including message monitoring, troubleshooting, and exception handling.

SOFTWARE SKILLS

Domain

Banking (Payments), Healthcare and Lifesciences

Technologies

Business Analysis, Requirement Gathering, Project Management, SWIFT, ISO 20022, MT-MX Migration, SQL, Murex, MERVA.

Wireframing/Mockups:

Figma, MS Visio, Lucidchart, Sketch, Signavio, Balsamiq

Project Mngt tool

Agile, JIRA, Confluence, Azure Board (ADO), OneNote, SCRUM, Kanban, Postman.

Cloud

Google Cloud

Others

ServiceNow, Salesforce, RESTful API’s, Mobile Apps, CRM.

Database

MySQL, FirestoreDB

Server

Tomcat, Google Cloud AppEngine

Team Skills

Business Analysis, Leading team, Team Management, Project Management, UAT.

CERTIFICATIONS:

Professional Scrum Master I (PSMI)

https://www.scrum.org/user/1236493/

Professional Scrum Product Owner (PSPO I)

https://www.scrum.org/user/1236493/

Business Intelligence course

https://www.udemy.com/certificate/UC-5465cf6a-a8ef-431c-9282-f1569feba6a4/

Business Analysis Fundamental Course + CERT

https://www.udemy.com/certificate/UC-84531390-5308-4d04-b83f-331303e0ccb6/

The Complete SQL Bootcamp: Go from Zero to Hero

https://www.udemy.com/certificate/UC-20c1ada1-e20e-4fdb-8454-a3fb30aeac0b/

Generative AI: The Evolution of Thoughtful Online Search

https://www.linkedin.com/learning/certificates/9519f80f84e2269430d93fb24ebefe

2c5f24f56faf83367a0c724a63df0fcc78?trk=share_certificate

SWIFT Message Types - MT and MX ISO 20022

https://www.udemy.com/certificate/UC-406e018d-3a1d-4fde-818e-85fe0a056b11/

Salesforce CRM – A Complete Introduction

https://www.udemy.com/certificate/UC-2f30d2ec-9413-498c-ada1-0cfe2285282a/

The Complete Salesforce Certified Business Analyst Course

https://www.udemy.com/certificate/UC-3fec42fe-6f14-43fd-9746-f73b0c295db2/

Data Modelling and Database Design for Business Analysts

https://www.udemy.com/certificate/UC-db982b3d-05c4-4336-8294-02f48e626800/

PROFESSIONAL EXPERIENCE:

Altairtek LLC

Duration: (April 2025 – Present)

Responsibilities:

Engaged with stakeholders to gather business needs, facilitate discovery workshops, and translate objectives into actionable requirements.

Participated in Agile ceremonies and documented user stories, BRDs, FRDs, and process flows to ensure clear communication and smooth delivery across teams.

Created mock-ups, prototypes, and process diagrams using Figma, MS Visio, Sketch to support requirement validation and enhance stakeholder understanding.

Supported user acceptance testing (UAT) by validating features against business requirements and assisting in test scenario planning.

Collaborated with cross-functional teams including QA, developers, product owners, and UI/UX designers to ensure delivery of high-quality, user-centric solutions.

Contributed to effort estimation by breaking down business requirements into deliverable components during the project scoping phase.

LTIMindtree

Senior Business Analyst Duration: 1y 8m (Aug 2022 – Mar 2024)

Client: Johnson & Johnson Project: DWatch Observability Platform (Web Application) Team Size: 7 Technologies Used: JIRA, SCRUM, Angular, JAVA

Developed and enhanced the DWatch observability platform using Angular and Java, streamlining batch job monitoring by automating application onboarding, integrating a correlation popup for consolidated metrics, logs, and historical trends, which enabled SRE teams to quickly identify root causes and significantly reduce operational challenges and troubleshooting time.

Client: Microsoft Project: Chatbot Development Team Size: 5 Technologies Used: Azure Board, AGILE, Microsoft LUIS, FIGMA, QNA Maker, ServiceNow.

Developed and enhanced the IRIS chatbot by integrating QnA Maker and ServiceNow to deliver dynamic responses on tools and workstreams, reduce support tickets, and enable user feedback.

Responsibilities:

Defined and managed project scope in alignment with business goals and customer expectations. Also, collaborated with Product Owners to prioritize backlog items and with Project Managers to deliver ROI analyses and project estimates during client demos.

Facilitated Scrum ceremonies (Daily scrum, sprint planning, retrospectives, sprint review) and created end-to-end project documentation including BRD, FRD, SDD, process flows (AS-IS/TO-BE), user manuals, SDD, API docs, and UAT scenarios to ensure clarity and successful delivery.

Develop project wireframes and UI prototypes using Figma, translating business requirements into user-friendly designs.

Executed end-to-end testing activities, including API testing using Postman, UAT in dedicated environments, and smoke testing post-deployment to ensure stability, identify bugs, and support timely resolution with development and business teams.

Prepared and maintained a comprehensive go-live checklist, coordinating with all necessary teams and resources to schedule and execute deployment activities. Also, contributed to weekly, monthly, and quarterly business reviews.

Used SQL to validate backend data and job logs, aiding root cause analysis and system reliability.

State Street HCL Services

Specialist Duration: 2y 11m (Sep 2019 – Jul 2022)

Client: State Street Project: MT to MX migration Team Size: 8 Technologies: Angular, JAVA, JIRA, SCRUM, AGILE, SWIFT MY Standard, XML Spy.

MT to MX migration: Led ISO 20022-aligned migration of SWIFT MT messages to corresponding MX formats. Responsibilities included message analysis, field level data mapping, validation, and coordination with technical teams to ensure regulatory compliance and successful implementation.

Client: HCA Healthcare Project: OSD & Wholesale Ordering Automation Team Size: 10 Technologies: Java, Angular, JIRA, Google Cloud AppEngine, Tonkean.

Wholesale Ordering: An automated web application that is used by healthcare providers and facilities to order drugs for patients. The application also interacted with WMS through APIs to track the availability of drugs and respond accordingly.

OSD (Overages, Shortages, Damages) Automation: A ticketing tool with which a ticket can be created and tracked throughout its course. The ticket contains all the reported details and captures all the actions made to it. The process is initiated once the customers receive a shortage of, overage of, or damaged order.

Responsibilities:

Managed Jira boards and configured Epics, Versions, and Stories to streamline tracking; resolved product queries and enhancement requests to support functionality and user experience.

Prepared detailed message mapping documents by analyzing SWIFT MT messages (e.g., MT103, MT202, MT940) and aligning them with corresponding ISO 20022 MX formats (e.g., pacs.008, pacs.009, camt.053) to support accurate field-level transformation and regulatory compliance.

Expertise in migrating data from legacy systems to new platforms, ensuring integrity and compliance.

Collaborated with solution architects and developers to support schema analysis and contribute to effective data modeling for integrating new payment rails.

Collaborated with cross-functional teams to analyze data schemas, perform field-level mapping, validate message structures, and support SIT/UAT testing in alignment with regulatory and payment modernization initiatives

Strong understanding of trade lifecycle, global payment systems, SWIFT message standards, settlement processes, and reconciliation using tools like TLM and PLM.

Ensured compliance with HIPAA regulations and protected health information (PHI) standards while gathering requirements and validating healthcare system functionalities.

Analyzed business processes to identify and mitigate risks related to PHI exposure, ensuring full compliance with HIPAA regulations.

Worked with compliance teams to generate HIPAA-compliant SQL extracts for audit, reporting, and data sharing.

Created views, temporary tables, and reusable scripts to streamline data access and improve reporting performance.

Conducted data validation and reconciliation between systems using advanced SQL techniques.

Used SQL to identify fraud patterns, monitor transaction anomalies, and support compliance investigations.

Experience in API testing, Smoke testing and UAT.

ANZ - Australia and New Zealand Bank

Markets Officer Duration: 2y 5m (Sep 2016 – Feb 2019)

Investment Banking Team Size: 15 Technologies: TLM, PLM, MIDS, MERVA, PAYPLUS, FINACLE, SWIFT.

Responsibilities:

Responsible for taking action on LDR, LCR, SDR and SCR within defined timelines, and proactively addressed non-receipt, non-payment, and query resolution with internal and external stakeholders to avoid processing delays.

Managed high-value SWIFT payments (MT103, MT202, MT202COV) through Payplus, ensuring adherence to cut-off times, prompt issue resolution, and regulatory compliance. Also, handled fund recall requests via MT199 and MT299 messages.

Processed manual payments, including MT103 (Cover and Serial method) and MT202, through Payplus, maintaining strict adherence to cut-off times and exercising due diligence.

Collaborated with correspondent and intermediary banks to investigate failed or delayed payments by analyzing SWIFT messages, identifying issues such as incorrect beneficiary details or missing references, and ensuring timely resolution.

Collected and consolidated position data from all departments, providing a comprehensive report on the positions of 25 currencies to the Front Office, enabling informed trading decisions.

Handled Prime Broker Market Valuations for top clients, including Societe Generale, Barclays, and Goldman Sachs, ensuring accuracy and timely delivery of valuation reports.

Managed cash and position reconciliations across EMEA, APAC, US, UK, and Italy regions between custodians and investment managers using TLM applications, ensuring timely delivery of reports.

Performed Total Market Value (TMV) on a daily and monthly basis for custodians including BNP, HSBC, J.P. Morgan, and Societe Generale, meeting client reporting requirements.

Performed matching, coding, and commenting activities in TLM and PLM, while actively coordinating with functional teams to resolve outstanding reconciliation breaks efficiently.

Represented the team during internal and external audit inspections, providing process overviews and supporting compliance requirements.

Migrated manual reconciliation processes to TLM, reducing operational risk and increasing efficiency.

KPMG

Associate Duration: 7m (Nov 2015 – May 2016)

Audit Team Size: 10 Technologies: Excel, Macro, E-audit, EGPA.

Responsibilities:

Verification of financial statements and quality checks on production data and providing feedback to the team.

Regular client interactions to efficiently maintain the flow from client to audit.

Perform Version Control, Post Publishing, Mathematical Accuracy and pass journal entries related to Profit and Loss Accounts, Balance Sheet Accounts. Perform accounting correction to ensure accurate records.

Worked on tools like E-audit, IDEA, Nuance, EGPA.

Strategized, facilitated, and enabled a team (Workforce Management, Reporting and Operations analytics) to support the contact center operations to all programs to deliver service level requirements as per contract agreed.

Manage efficiency by optimizing support unit resources, system, and centralized processes to meet internal and external business requirements.

ACADEMIC/PROFESSIONAL QUALIFICATION

MBA+PGPM

Ramaiah Institute of Management and Studies (Mysore University), Bangalore, India, 2015

B.COM

Maheshwari College, DAVV University, Indore, M.P., India, 2013

Contact this candidate