Talent Acquisition/Recruiter
Resume:
Emilito Fernandez
Suwanee, GA *****
*****************@*****.***
PROFESSIONAL SUMMARY
Seasoned Recruiter with a knack for identifying top-tier candidates for a range of industries.
Experience recruiting for C Suite Level, Technical, Insurance/Claims, Marketing, Finance and more.
Experienced in utilizing multiple ATS and other sourcing methods in finding the best talent in the market.
EDUCATION AND CERTIFICATIONS
Bachelors in Science Physical Therapy, Emilio Aguinaldo College
TECHNICAL SKILLS
Full Cycle Recruiting, Hiring and Onboarding, Hiring Trends and Analysis, Recruiting Federal and Local Regulatory Compliance, Employee Development, Microsoft Office Suite, Managed Client Contracts, Building Partnerships, Bargaining Agreements, Regulatory Compliance, Multiple Applicant Tracking System Platforms, Program Analysis, Cross Functional Collaboration, Program Modification, Performance Management, Negotiation Skills, Policy Improvement, Statistical Data Analysis, Management and Leadership
PROFESSIONAL EXPERIENCE
Georgia Neck and Back, Tucker, GA,
Manager, Patient Support March 2024 to present
Execute day-to-day operations specific to the assigned program(s) as they pertain to workflow, patient experience, personnel management, and operational strategy
Responsible for overall management of assigned operations to include proper staffing levels are effectively deployed in order to meet financial objectives
Keep leadership and client services liaison updated on all activities, metrics, and issues
Ensure that established SLAs are achieved.
Conduct effective resource planning working closely with HR to ensure staffing needs are maintained; interview using established interviewing best practices
Identify and communicate problems in process or program(s) and recommend solutions.
Monitor Key Performance Indicators (KPIs) – Identify, track and utilize KPIs to achieve business objectives and drive continuous process improvement.
Meet regularly with staff and Leadership to identify & resolve issues, establish goals and objectives, and review operative procedures
Work closely with other Leadership (and IT as needed) to identify productivity enhancements and cost savings measures through the use of technology
Evaluate effectiveness of current SOPs, Work Instructions (WI) and other work practice documents and recommend changes where necessary.
Operate as subject matter expert for the program operations, disease state, if applicable with a strong focus on the patient experience.
Handle escalated inquires for patient issue resolution
Monitor competitive landscape and identify key trends that impact the overall program performance and client satisfaction and generate appropriate reports.
In addition to providing leadership to assigned team, work with Leadership to actively engage and support the development of the broader Management team to ensure optimal performance and succession planning
Lazer Logistics
February 2022 - February 2024
Talent Acquisition Manager
As a manager, 90% of role was doing hands on recruitment and 10% handling other HR functions and staff management of one TA specialist.
Recruited on a range of positions like C-Suite, Technical, Marketing, Finance and HR positions.
Meeting with hiring managers directly to go over their job descriptions and holding weekly meetings with them on open requisitions and market feedback
On average submitted 10 resumes per day and handled 30-40 open requisitions at once
Maintained open requisitions in Indeed, LinkedIn, Glassdoor and company website.
Analyzed talent assessment data, determining the best fit for open positions.
Engaged and collaborated with employees to coordinate development, assessment and succession strategies.
Gained a competitive edge in the market by collaborating with company leaders in changing management activities.
Assisting the HR Manager in policy formulation, hiring and salary administration.
Helped maintain employee records.
Assisted in other HR functions related to onboarding such as: I9 processing, background check, reference checking, benefits administration, administration of new hire paperwork.
Responsible for maintaining all job descriptions and storing at inhouse SharePoint.
Responsible for running reports regarding recruiting such as time to fill, cost of hire, etc.
Worked with Legal Team to help determine internal equity.
Part of the DEI Committee.
Participated in all job fairs and employee related yearly functions.
IFG companies
January 2018 - February 2022
Talent Acquisition Specialist II
IFG Companies is a specialty and excess insurance firm that underwrites policies for small to large businesses
Responsible for full cycle recruiting for the following roles: Underwriters (Primary Casualty, Excess, Garage), Assistant Underwriters, Actuary, Claims, Finance, Marketing, IT, and other administrative support roles
On average managed 50-60 open requisitions
Responsible for supporting an organization of 1000+ employees in staffing needs for corporate level exempt positions and hourly positions.
Coordinated with hiring managers to identify staffing needs
Maintained and managed applicant tracking system (Taleo)
Sourcing potential candidates through online channels such as LinkedIn, Indeed, Glassdoor, Monster, and corporate website)
Attended college career fairs (pre-COVID) as well as virtual career fairs *Participated in employer branding initiatives
Conducted fully cycle recruiting: phone screens, scheduled interviews, feedback sessions, onboarding, and follow up with new hires after 3 months, 6 months, and 1 year of employment
Conducted background checks using IBR system
Maintained and created Job Descriptions as necessary
Developed and maintained candidate pipelines.
Responsible for all onboarding processing by making sure all new hire paperwork is complete including I9, Direct Deposit Forms, etc.
Responsible for running background checks using E-Verify.
Worked with HR Generalist in maintaining employee files.
Assisted Benefits department during Open Enrollment.
SavaSeniorCare, LLC
January 2016 - January 2018
HR and Talent Acquisition Coordinator
Assisted in maintenance of active requisitions in support of 60 skilled nursing facilities throughout state of Texas
Coordinated comprehensive candidate logistics, including candidate travel, expense reports, and employment paperwork.
Managed weekly HR reporting by collecting information, pulling data from HR systems, and consolidating into HR spreadsheet.
Coordinated recruitment activities, including interview arrangements, reference checking, onboarding activities, and assessments.
Provided HR administrative support and coordination of activities for HR team. *Provided updates to the recruitment team to ensure awareness of status of candidates and new hires throughout the hiring process.
Partnered with division recruiters, local HR, and hiring managers to ensure consistent communications with all parties involved.
Worked as an Admissions Coordinator/Social Worker for one of their skilled nursing facilities in Durham, NC (2014-2016)
Attended to patient concerns, completed new patient documentation, prepared patients for discharge, worked with home health care agencies, and helped with transition of care from Skilled Nursing Facility to home.
Determined placement for patients (home, assisted living, independent living, or adult protective services)
Ordered medical equipment needed by patients prior to discharge Implemented care plan meetings
Coordinated with therapy, nursing, and admissions staff. *Led facility tours and ensured accuracy of admissions documentation.
Admitted patients by explaining policies and procedures, patient rights, advance directives, and consents.
Worked with sales liaison in hospitals and coordinated with case managers to ensure smooth transition from hospitals to skilled nursing placement.
Verified benefits for incoming residents to ensure proper care was covered through Medicare, private insurance, or third-party payors.
Established precertification for managed care policies. Coordinated with therapy, nursing, social work, and business office staff.
Provided various daily and weekly reports.
Prepared admission packets.
Acted as Sales Liaison to major hospitals, including Duke University Hospital, Durham Regional Hospital, UNC Hospitals, Select Specialty Hospital, and Rex Healthcare, delivering products/services offered by the Skilled Nursing Center.
Performed bedside sales as well as coordinated with admissions coordinators.
Attended weekly business development meeting to improve presentation and delivery of services to clientele.
HCL America
January 2010 - January 2014
Customer Care Supervisor
Managed staff of 15 financial coordinators.
Handled retirement account benefits, fund management, and distributions from IRA, Roth, or individual accounts.
Processed death benefits prior to payout.
Supervised review staff with development training, scheduling to ensure the achievement of key performance indicators.
Ensured achievement of service-level agreements daily.
Prepared daily/weekly/monthly reporting to identify trends and improve customer satisfaction.
Interviewed potential candidates.
Established a partnership with USAA, providing financial benefits for retired members.
Improved support service levels for USAA staff by increasing productivity by 50%.
References: Available upon request
Contact this candidate