Customer Service Administrative Assistant

Olga Gonzalez

Administrative Assistant

EDUCATION:

Aldine, High School Diploma

SKILLS:

Bilingual

Office Administration

Clerical Support

Customer Relations

Microsoft Office Suite

Inventory Management

Employment History

Quality Home Products 2024 - Now

Customer Service/Service Department Dispatcher

Provide excellent customer service by handling inquiries, resolving issues, and coordinating service requests.

Dispatch service technicians and revise drivers’ daily schedules for efficiency.

Submit weekly commission reports and maintain accurate records.

Support team operations by streamlining processes and prioritizing tasks.

Ensure a positive customer experience through clear communication and timely solutions.

Arbaiza Auto Glass 2019 - 2021

Office Coordinator/Dispatcher

Answered incoming calls, scheduled client appointments, and maintained an organized log of customer information.

Processed payments using Square and prepared weekly bank deposits.

Contacted vendors to check prices, set up accounts, and manage inventory records.

Maintained accurate records of invoices and prepared monthly statements for vendors.

Assisted with clerical tasks, including organizing schedules and tracking supplies.

Generated and sent end-of-month statements to vendors, delivering them to respective accounts receivable departments.

Scheduled client appointments, managed quotes, and maintained an organized spreadsheet to track appointments and availability.

GWR Management Co. 2016 - 2018

Assistant Manager/Leasing Manager

Greeted and assisted prospective tenants, conducted property tours, and presented rates for available units.

Answered incoming calls and followed up with potential prospects to achieve monthly leasing goals.

Processed credit applications, collected required legal documents, and performed background checks, including credit and criminal history.

Managed lease renewals by updating effective dates, rates, and securing tenant signatures.

Handled move-outs by processing final account statements (FAS), charging final balances for rent, utilities, and damages.

Collected and logged monthly rent payments using a POS system, ensuring accurate filing of supporting documents.

Filed evictions for delinquent accounts in a timely manner.

Conducted bi-weekly market surveys to assist the property manager in setting rates and specials.

Acted as the property manager in their absence, adhering to company guidelines and maintaining communication on property matters.

Attended company webinars to stay updated on system improvements and property management processes.

Tourneau Inc. 2010-2016

Office Manager

Processed all sales transactions, including cash, credit, checks, and layaways, ensuring compliance with corporate procedures.

Secured layaway merchandise and processed credit applications via the merchant website.

Received merchandise, updated the inventory system, verified SKU accuracy, and resolved discrepancies as needed.

Distributed merchandise to store areas and shipped items according to corporate and customer procedures, including store-to-store transfers.

Generated daily reports, including the Daily Business Report (DBR) and trade-in activity reports.

Prepared cash deposits for the bank and ensured timely deposits the next business day.

Maintained cash drawers and recorded details of serialized warranties.

Trained office associates in Cash Office operations, ensuring adherence to standard procedures.

Stayed updated on corporate procedures and educated store personnel on new policies as needed.

Printed inventory case reports for Sales Professionals to assist with inventory counts.

Answered incoming calls, transferred them appropriately, or took messages.

Performed additional duties as assigned.

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